Brandwise: AI Customer Service
- Pricing
-
From $49/month. Free trial available.
- Rating
- 3.1 (3)
- Developer
- Brandwise Inc.
Featured images gallery
Provide instant customer service with AI. Handle email, social media, & live chat in a unified inbox
Brandwise is an all-in-one helpdesk built for AI. Our advanced AI automatically resolves CS tickets, hides negative comments on your social ads, and responds to social comments & DMs with accurate brand info. Access order and shipping details, process refunds, and unlock in-depth analytics for your entire team. Save hours, win more customers, and empower your team with Brandwise.
- Unified inbox: email, live chat, IG, FB, and TikTok
- AI Agent: resolves tickets automatically with accurate brand & order info
- AI Comment Moderation: automatically hide negative/spam comments on your ads
- View order info, shipping details, & process refunds directly in your inbox
- In-depth analytics for your entire organization and individual team members
Languages
English
Works with
- Gmail
- Outlook
- TikTok
Categories
Channels
Real-time messaging
Automated responses
Pricing
Start
$49 / month
or $470/year and save 20%
Features
- 5,000 AI credits per month
- Channels: email, live chat, social media
- AI comment moderation
- AI replies
- AI summaries
- Unlimited team members
7-day free trial
Pro
$99 / month
or $950/year and save 20%
Features
- 10,000 AI credits monthly
- Channels: email, live chat, social media
- AI comment moderation
- AI replies
- AI summaries
- Unlimited team members
7-day free trial
Scale
$179 / month
or $1,718/year and save 20%
Features
- 20,000 AI credits per month
- Channels: email, live chat, social media
- AI comment moderation
- AI replies
- AI summaries
- Unlimited team members
7-day free trial
Enterprise
$269 / month
or $2,582/year and save 20%
Features
- 30,000 AI credits per month
- Channels: email, live chat, social media
- AI comment moderation
- AI replies
- AI summaries
- Unlimited team members
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (3)
TERRIBLE APP !!!
Whats a uselss app, app failed to hide negative comments.
and kept saying u have permissions issues on the page.
Wasted weeks with their usless horrible customer support, that doesnt help at all.
Switched to Smartreply.ai , we hoped on a call and solved the problem in couple of minutes.
Disgrace and waste if time.
Honestly a great app 5/5. It replaced my overpriced Gorgias email, and even could and can replace your VAs. The most powerful and greatest feature is the email automation. I was tired of responding to so many negative and spammy SEO marketers. Brandwise solved that for me.
Pros
- Price-friendly
- Powerful AI automation. Brandwise > Gorgias
- Fights against trolls on posts and scammers/spammers
Cons
- Was some minor email duplication around June 6, 2025 glitches, but they seem to have been fixed as of writing this review
We’ve been using Brandwise for nearly a year to monitor comments, and it’s been a game-changer. It’s saved us countless hours. The customer service features are excellent, and it’s refreshing to finally see an AI-powered CS platform that actually delivers. Excited to see how it continues to evolve!
Support
App support provided by Brandwise Inc..
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, store analytics, Online Store
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Edit customers
Customer data
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Edit products
Inventory, products, collections
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Edit orders
Assigned fulfillment, draft orders, all order history, shipping information, order edits
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Edit discounts
Discount codes and promotions
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View store analytics
Reports
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Edit Online Store
Online Store pages, theme
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View other data
Customer addresses, customer email addresses, customer name, customer phone numbers, locations
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