Brandwise: AI Customer Service
- Pricing
-
From $49/month. Free trial available.
- Rating
- 5.0 (2)
- Developer
- Brandwise Inc.
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Provide instant customer service with AI. Handle email, social media, & live chat in a unified inbox
Brandwise is an all-in-one helpdesk built for AI. Our advanced AI automatically resolves CS tickets, hides negative comments on your social ads, and responds to social comments & DMs with accurate brand info. Access order and shipping details, process refunds, and unlock in-depth analytics for your entire team. Save hours, win more customers, and empower your team with Brandwise.
- Unified inbox: email, live chat, IG, FB, and TikTok
- AI Agent: resolves tickets automatically with accurate brand & order info
- AI Comment Moderation: automatically hide negative/spam comments on your ads
- View order info, shipping details, & process refunds directly in your inbox
- In-depth analytics for your entire organization and individual team members
Languages
English
Works with
- TikTok
- Gmail
- Outlook
Categories
Channels
Real-time messaging
Automated responses
Pricing
Start
$49 / month
or $470/year and save 20%
- 5,000 AI credits per month
- Channels: email, live chat, social media
- AI comment moderation
- AI replies
- AI summaries
- Unlimited team members
7-day free trial
Pro
$99 / month
or $950/year and save 20%
- 10,000 AI credits monthly
- Channels: email, live chat, social media
- AI comment moderation
- AI replies
- AI summaries
- Unlimited team members
7-day free trial
Scale
$179 / month
or $1,718/year and save 20%
- 20,000 AI credits per month
- Channels: email, live chat, social media
- AI comment moderation
- AI replies
- AI summaries
- Unlimited team members
7-day free trial
Enterprise
$269 / month
or $2,582/year and save 20%
- 30,000 AI credits per month
- Channels: email, live chat, social media
- AI comment moderation
- AI replies
- AI summaries
- Unlimited team members
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (2)
- 100% of ratings are 5 stars
-
0% of ratings are 4 stars
-
0% of ratings are 3 stars
-
0% of ratings are 2 stars
-
0% of ratings are 1 stars
Honestly a great app 5/5. It replaced my overpriced Gorgias email, and even could and can replace your VAs. The most powerful and greatest feature is the email automation. I was tired of responding to so many negative and spammy SEO marketers. Brandwise solved that for me.
Pros
- Price-friendly
- Powerful AI automation. Brandwise > Gorgias
- Fights against trolls on posts and scammers/spammers
Cons
- Was some minor email duplication around June 6, 2025 glitches, but they seem to have been fixed as of writing this review
We’ve been using Brandwise for nearly a year to monitor comments, and it’s been a game-changer. It’s saved us countless hours. The customer service features are excellent, and it’s refreshing to finally see an AI-powered CS platform that actually delivers. Excited to see how it continues to evolve!
Support
App support provided by Brandwise Inc..
Get supportData access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, content providers
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
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Content providers
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, Online Store
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Edit customers
Customer data
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View products
Products or collections
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Edit orders
Assigned fulfillment, all order details for the last 60 days, shipping information, draft orders, or order edits
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View your Online Store
Pages on your Online Store or Online Store pages
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