Brightpearl by Sage

We have been using Brightpearl for 4-5 years now and have been very pleased with the platform overall. As a growing company with multiple warehouse locations and Shopify storefronts, the ability to configure automation rules in a way that supports and optimizes our sales workflows has been especially valuable. Brightpearl Support is consistently responsive and helpful, and our account managers, Bailey and Alex, are always prompt and great to work with. Overall, it has been a strong fit for our operational needs!

We’ve been using Brightpearl for the past 3–4 years and have been extremely happy with the platform. It’s played a key role in streamlining our operations, particularly as we manage both D2C and B2B channels.

The system has helped us bring more structure and efficiency to our workflows, giving us better visibility and control as we’ve grown.

A big part of our positive experience has been the support team. Mike, our account manager, has been incredibly helpful—proactive, encouraging, and always suggesting new practices that genuinely add value to our business. Saphron has also been fantastic whenever we’ve needed additional support with integrations—responsive, knowledgeable, and easy to work with.

Overall, Brightpearl has been a reliable and valuable partner for our operations.

Brightpearl is a really helpful middleman for multichannel eCommerce and potential in person retail locations. The mapping in the shopify app is pretty straightforward to follow and they now allow for order editing to flow through the platform.

Implementation was relatively straightforward with in house support at every step along the way. The APIs available give really good extensibility to anything custom you might need. There are a couple of shortfalls in the API that I'd love to see added, namely adjusting delivery addresses and I'd love to see more operational automation on the supply side in the system, but otherwise it provides a really helpful oversight layer across all channels and makes batch order management super easy regardless of the source of the order. We currently have 6 shopify stores, 5 amazon channels, etcy and hubspot all integrated on the order side and plenty of additional back office integrations too.