Brightpearl by Sage

We have been with Brightpearl since 2016, initially using the platform as to consolidate purchasing and online platforms.

Since then the functionality of the system has done nothing but grow along side our business and become more invaluable each year.

Recommended to businesses both large and small.

We have been using Brightpearl for 4-5 years now and have been very pleased with the platform overall. As a growing company with multiple warehouse locations and Shopify storefronts, the ability to configure automation rules in a way that supports and optimizes our sales workflows has been especially valuable. Brightpearl Support is consistently responsive and helpful, and our account managers, Bailey and Alex, are always prompt and great to work with. Overall, it has been a strong fit for our operational needs!

We’ve been using Brightpearl for the past 3–4 years and have been extremely happy with the platform. It’s played a key role in streamlining our operations, particularly as we manage both D2C and B2B channels.

The system has helped us bring more structure and efficiency to our workflows, giving us better visibility and control as we’ve grown.

A big part of our positive experience has been the support team. Mike, our account manager, has been incredibly helpful—proactive, encouraging, and always suggesting new practices that genuinely add value to our business. Saphron has also been fantastic whenever we’ve needed additional support with integrations—responsive, knowledgeable, and easy to work with.

Overall, Brightpearl has been a reliable and valuable partner for our operations.

Brightpearl is a really helpful middleman for multichannel eCommerce and potential in person retail locations. The mapping in the shopify app is pretty straightforward to follow and they now allow for order editing to flow through the platform.

Implementation was relatively straightforward with in house support at every step along the way. The APIs available give really good extensibility to anything custom you might need. There are a couple of shortfalls in the API that I'd love to see added, namely adjusting delivery addresses and I'd love to see more operational automation on the supply side in the system, but otherwise it provides a really helpful oversight layer across all channels and makes batch order management super easy regardless of the source of the order. We currently have 6 shopify stores, 5 amazon channels, etcy and hubspot all integrated on the order side and plenty of additional back office integrations too.

We are coming up on our one year with Bright Pearl, and it has become an integral tool in our ability to grow and develop the business.

Our tech stack (Shopify, ShipHero, Bright Pearl, and QuickBooks) required multiple connectors and integrations to work together, which is no small undertaking. We worked with Carmen Vasquez throughout our Bright Pearl implementation, and her availability and support made what could have been an overwhelming process feel manageable. She was present when we needed her, issues were resolved quickly, and the training was practical and genuinely useful.

The post-implementation support has been just as solid. There are always workflows you don't know you need until you're actually live, and as I bring them up they are addressed in a reasonable timeframe with no chasing required.

If you're considering Bright Pearl, especially with a complex integration, the team is knowledgeable and responsive.

This app has been a huge help in streamlining our business. It keeps our stock accurate across all B2C channels, which has genuinely been a lifesaver for us since installing Brightpearl a few years ago. It's reliable, saves us time, cuts down on errors, and makes day-to-day operations much easier.

Brightpearl has been an integral part of our tech stack for years now and we wouldn't have had the growth we have seen in the last few years without them. Implementation was a breeze and the team have been extremely supportive and reactive to our needs. The automation engine has been a huge help with some of our more complex/specific requirements and having the vast array of triggers in combination with Shopify flow has enabled us to be reactive and process orders quicker without the need for complex order routing rules. Having the ability to see not only daily orders and sales come through but also being able to analysis the P&L direct with the ERP helps with making effective decisions to the daily operations of the business.

Brightpearl have been very professional since our initial enquiry to implementation to day to day use of the platform. On boarding was very easy and they were very accommodating. The integration with shopify and ship theory is fantastic. We also use it as our accounting software, this isn't quite as user friendly as other accounting systems, however, they reporting aspects are great

Very buggy app. Was told by sales team that we could add new items on shopify then have them import into brightpearl. Now being told that this can cause duplicate items to be created and is not recommended.

Brightpearl has been an asset for managing the growth and development of our business for a number years now.

We have various complex workstreams, multiple locations, sales channels and product types that brightpearl manages with ease and simplicity.

The reporting capabilities are excellent and are a real asset to platform too. Lastly, their customer service and dev teams are always quick to respond and provide solutions when it comes to any issues or new projects.