Reviews (37)

Overall rating
4.4
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
March 1, 2022

We have been using BrightPearl for three years now. The integration with Shopify has proven seamless and we have never had to contact their support about any issues. The BP sales order and product management life cycle has been a real bonus to our company.

Honour Clothing
United Kingdom
10 months using the app
Edited August 31, 2021

Been using Brightpearl for a few years now, love the speed at which customer support helps.
We finally have a process for everything inventory-related in our business from purchasing, through to pick/pack/dispatch/invoice and everything in between. Thank you, Jamie and the Team!

Arte-N Furniture
United Kingdom
10 months using the app
September 1, 2021

A must have for Shopify Stores who also use BrightPearl. Orders automatically flow seamlessly into BrightPearl when placed on Shopify (including POS & Draft orders). Once an order is dispatched or part dispatched in BrightPearl, this also syncs back to Shopify to send customer notifications, meaning order processing can be managed outside of Shopify without duplicating work. Stock levels also ...

Millbry Hill
United Kingdom
7 months using the app
January 27, 2023

As our company grew we needed a better system for inventory management and sales orders processing across multiple channels. Brightpearl was the perfect solution for us. Now we're able to easily track everything live in our warehouse and efficiently handle orders, POs, and returns all through one system. Without Brightpearl our company wouldn't have been able to expand to multiple warehouses ...

tinybotvinyl
United States
5 months using the app
Brightpearl replied February 3, 2023

Hi there,

Thank you so much for your review, we love hearing from our customers!

It's fantastic to hear how well Brightpearl is meeting your needs particularly being able to ...

June 4, 2023

We began our Brightpearl journey just 5 months ago and after an intense 2 months prep, went live 3 months ago. The team we worked with to get us ready for golive (led by Bianca), was a dream team! We couldn't imagine doing a project of this scale without the BP expertise and experience. Bianca gave that extra mile and took the time to really understand our business and the best way to implement ...

Oskar's Wooden Ark
Australia
5 months using the app
Brightpearl replied June 12, 2023

Hi there,

Thank you so much for your review, it's wonderful to hear how well Bianca and her team have supported your launch on Brightpearl. I know they take time to ...

August 18, 2021

The link between the Brightpearl and our Shopify site is robust, reliable and easy to instal and use. No hesitation in recommending.

Pooky Lighting
United Kingdom
4 months using the app
December 1, 2021

Promised x and got y. They could not fulfil their promises. It has been 6 months since implementation and I still have hundreds of orders stuck. I'm double shipping to hundreds of people since Brightpearl has decided to split orders. Support is lacking. Using their preferred partners has just meant that no one has taken responsibility. BUYER BEWARE!!!! We are pulling out as soon as we can.

böhme
United States
7 months using the app
Brightpearl replied October 18, 2024

Hi there,

We appreciate your feedback! I would love to gain a better understanding of the complications you have mentioned and look into how we can improve the difficulties ...