Brightpearl by Sage

We have been working with Brightpearl since 2023 when we launched our UK website selling high-end furniture, lighting and home decor.

The partnership has been excellent and the software is a key enabler for the growth of our business. It is not the perfect solution, but I have never seen a SAS system that works exactly as you would want it to across all facets of a business.

However, we are a complex business with multiple inventory locations, multiple markets, multiple customer types etc, and the Brightpearl team have been amazing at helping us to adapt their solution to our needs. It has been one of the most collaborative tech partnerships that I have enjoyed in my career, I would highly recommend them.

We signed on with Brightpearl over 3 years ago before they were acquired by Sage. We've been overall very happy with Brightpearl. We have multiple brands, two warehouse locations, and various sales channels where we sell our products, which results in complex order workflows at times. Brightpearl's automation rules have been a huge help to us in letting us configure how orders flow through the system. Brightpearl has allowed us to better manage our inventory and centralize reporting for all of our sales channels.

I do think there could be some improvement made to the integration with Shopify but it's not a deal breaker for us. For example, your products have to be built separately in each system instead of having the ability to build a product in one system and have it transfer over to the other. There also isn't a good workflow for making order edits in Shopify and having that transfer over to Brightpearl. The product improvements seem to have slowed down since Sage's acquisition but we are hopeful to see more improvements coming soon!

We have been working with Brightpearl since 2022 for our backend systems and accounting integration . The integration with Shopify works very well and allows us to seamlessly track our orders as well as managing stock for multiple sites.

We have been working with Brightpearl for a number of years now for our backend systems. When we migrated our company website to Shopify in 2021 we used this integration created by the Brightpearl team and I'm please to say: it just works. We have never had any problem with the app and all our orders and refunds flow between the two systems seamlessly.

I am extremely disappointed with my experience with BrightPearl . Their advertising and product descriptions grossly undersell the complexity of making their product work. What was supposed to be a simple and straightforward process turned into an absolute nightmare. Sean (US REP) promised one thing when really you have to use two different systems.

First off, their marketing made it seem like using their product would be a breeze. However, once I received it and tried to set it up, I realized that it required a degree in rocket science just to get it functioning properly. The instructions provided were vague at best, and they want you to use and update two different systems.

Not only did we waste money on a product that doesn't live up to its promises, but I also wasted countless hours trying to figure it out. The frustration and stress caused by dealing with Brightpearl have left me feeling completely dissatisfied and ripped off.

Save yourself the headache and avoid this company at all costs. They clearly prioritize sales over customer satisfaction and have no qualms about deceiving consumers with false advertising. Trust me, you're better off spending your money elsewhere. All the 5 stars reviews are from the UK or Europe not the United States STAY AWAY!