Easy Bundle Builder | SkaiLama

Easy Bundle Builder | SkaiLama

Reviews (276)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
    267
  • 2% of ratings are 4 stars
    6
  • 0% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
    1
  • 0% of ratings are 1 stars
    1
What merchants think

Feedback submitted

Merchants appreciate this app for its time-saving and cost-effective product bundling capabilities, noting increases in average order values and sales. The Mix and Match feature is highlighted for its flexibility and ease of customization without needing extensive technical knowledge. The user interface is clean and user-friendly, ensuring quick setup and smooth integration with other platforms. The support team is consistently praised for their responsiveness and effectiveness, providing assistance through live chat, email, and video calls, and actively implementing user feedback to improve the app.

November 11, 2024

I've still got hope for this app but it's been a really rough onboarding experience so far.

I see that others have good things to say about the customer service in their reviews but for us it's been painfully slow. They are in India and we're in New York and we never get real time chat interactions.

We're basically exchanging one sentence per day, which means it's been about two weeks and we've made no progress on actually resolving the glitch that's preventing us from using the app.

The UX on the admin panel also needs some rethinking.

It's surprising, because on the front end the UX is so nice but, for some reason, they laid out the backend in such a way that you have to manually enter your color preferences for every little place in the app, rather than simply letting you set defaults one time. I must have pasted the same hex value in about 20 different places, across 5 different screens just to get the widget to have a coherent look across the whole experience.

Basically, what should be a 10 minute setup for each widget becomes like a 45 minute process.

Unicorn Snot
United States
16 days using the app
1
1