Overall rating
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
May 15, 2023

Work's great! The support they provide is excellent as well. I would recommend this app to anyone looking to increase sales with bundles.

Vault Board Shop
United States
Time spent using app: 27 days
May 12, 2023

Powerful app with a helpful support team! We've launched our BYOB scared of possible glitches with our ERP system but they have guided us for every question we had in our setup process. Support is quick to solve and explain so every interaction is also a learning opportunity. What a relief to be using this app!

Time spent using app: 16 days
SillyCube Technology Ltd. replied May 12, 2023

Thank you for your 5-star review!

April 27, 2023

Great, intuitive app. BYOB has helped us seamlessly integrate our Shopify with a wholesale experience that customers love. This has help us convert independents across the US and improved our repeat purchase rates from those independents.

Benny, the founder is also highly responsive and on multiple occasions has built custom functionality into our bundle builder page for us. I highly recommend this app for anyone looking to run wholesale away from Faire.

United States
Time spent using app: 6 months
April 4, 2023

EXCELLENT app. Capable of everything we needed and the support for customization is amazing. Highly recommend.

United States
Time spent using app: 3 months
March 10, 2023

Very good app.

Also, the support is first class.

Best support I've ever encountered on a Shopify app.

Benny is amazing!! :)

United Kingdom
Time spent using app: About 2 months
February 8, 2023

Customer service is second to none. We searched high and low for an app that did what we needed. Highly recommend.

United Kingdom
Time spent using app: 4 months
Edited March 3, 2023

After working with BYOB support they have fixed the issues we were having with shipping. Once the issue was completely understood, it took a few weeks to get a workable fix. Though I couldn't be happier. BYOB works perfectly and is the BEST build-your-own bundle system I have found.

United States
Time spent using app: 4 months
SillyCube Technology Ltd. replied February 1, 2023

No, the customers are only paying for the items they order. Only AFTER the order is paid, individual items are added to the order. Also, the shipping fee is not recalculated after the order is edited. Therefore, the customers don't pay extra shipping fees.

I think you should pair the bundle with a discount code. With discount code mode, only individual items are added to the cart. This mode can easily integrate with various inventory systems since everything is Shopify-native: https://support.ilovebyob.com/article/188-what-is-discount-code-bundle

You can also try the latest feature - auto-fulfill bundle items. The bundle items are marked as fulfilled during the order edit process. They will be excluded from shipping. According to my tests, the total weight only includes the individual items + package, whether you are buying a single label or multiple labels. For more info, please refer to this article: https://blog.ilovebyob.com/beta-autofulfill-bundle/

December 20, 2022

This app is brilliant and the developer support is excellent. I've used quite a few bundling apps over the years and this is my favourite. The features are excellent, it works very well and the ability to edit the design within the Shopify editor is great.
Benny has been super helpful with tweaking the custom css when we've had some challenges in getting the app working just right for our store.
I highly recommend trying this app if you need to bundle products together.

Sauce Shop
United Kingdom
Time spent using app: 5 months
SillyCube Technology Ltd. replied December 20, 2022

Thank you so much for your 5-star review!

December 6, 2022

FRAUD! This app doesnt work and they have absolutely no customer support whatsoever. I have to get Shopify support to try and help me contact someone from the app and all they told me was to hire a professional developer to get it working. BUYER BEWARE!

Now Alchemy
United States
Time spent using app: 6 days
SillyCube Technology Ltd. replied December 6, 2022

Here's my reply:
1. You installed the app and requested local support. I've replied to you that we couldn't work at your pace since our timezone is different. But you keep submitting multiple tickets every day via Shopify/our helpdesk. I tried to refer you to other alternatives since day 1 and you refused.

I even work on Saturday to assist you, which is not our normal work day. But you keep complaining till Sunday. We cannot work 7 x 24 like Shopify. At least, you should have planned ahead of time instead of sending a last-minute notice to an app developer working together for a few days only.

Please be respectful to other companies not working in your area

If you claim that we offer no customer support, I'm willing to open all of your tickets and our replies to the public. These tickets are passing through Shopify support as well.

2. You asked us to set up the bundle for you, and you don't even bother to provide the bundle name, description, banner image, collections, etc. Please note that we are only an app developer. We do help merchants set up bundles but we are not responsible to manage your store business. We cannot prepare these data because we are not a full-service agency. Honestly, I can't guess what you want

3. You mention that you want the bundle to be live in a day or two. When the bundle is published, the bundle is live. Customers can visit the bundle product in the store. I am not sure why it's not "live". Once again, I asked you what is the meaning of bundle being live and you refuse to tell me what is your meaning of "live".

November 23, 2022

Great & simple app. Developers are extremely responsive & helpful. Even with custom CSS they always have a solution to my issues. Highly recommend!

Sear - Fusion Home Dining
Time spent using app: 11 months