BYOB ‑ Build Your Own Bundles
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Great customer service, very attentive and helpful. The team went above and beyond to customise the bundles on our store and deliver the exact design we were looking for. Definitely recommend!
Joshua with BYOB honestly provided some of the BEST customer support I’ve ever experienced.
I was trying to set up some pretty advanced bundle settings on the app and was getting completely stuck on what I was doing wrong. Joshua was incredibly patient, explained everything clearly, went directly into my store to troubleshoot and investigate the issue, and gave me multiple options for how to approach it.
What impressed me most is that he didn’t just “fix” the issue, he actually helped me create a BETTER setup than what I originally had in mind.
You can tell he genuinely cares about helping store owners succeed and not just closing support tickets as fast as possible. He literally waited on my to watch a 6 min. long video and test everything we were doing!
Because of the level of support alone, I’ll absolutely be staying after the free trial. Top notch customer service like is something you want to hold on to THANK U JOSHUA!!!
great app, easy to use
Hi there,
This is Josh from the BYOB Support team! I recently came across your review in which you had rated us at a 4/5 due to not being able to combine discounts.
I'm reaching out since BYOB does allow you to combine discounts provided they comply with Shopify's actual discount combination guide here: https://help.shopify.com/en/manual/discounts/discount-combinations
If you could tell me exactly what you were going for in terms of discount combinations, I'd be happy to review your current set up and figure out a resolution!
Great app with great support!
This app is easier to integrate and use than other bundling apps I've tried, and has more reasonable pricing tiers as well. The customer service is better than I ever imagined, and has made customizations easier than ever and feels truly tailored to my business.
Overall, this is an excellent app that has made it much easier for us to offer bundles and let customers create their own packs. The customer support team is fantastic. Every time we’ve reached out, they’ve responded quickly and resolved issues right away.
Our only wish is for a few more features: the ability to set tiered discounts with multiple conditions, and more comprehensive tutorials or documentation to make setup even smoother. If those improvements are added, this would absolutely be a five-star app.
Thank you so much for the thoughtful review and for highlighting both what you’ve enjoyed and where we can improve. We’re glad to hear BYOB has made bundling easier for your store and that our support team has been able to help quickly whenever you reached out.
Regarding your request for tiered discounts with multiple conditions, this is unfortunately a technical conflict within Shopify’s current discounting system and not something that can be supported without breaking other core functions. While we cannot implement this feature, we are always looking for alternative ways to give merchants more flexibility in bundle pricing.
To make setup easier, we’ve just launched our new YouTube channel (https://www.youtube.com/@BYOB-app).
We’d love if you could subscribe. Our next video, publishing this week, will walk through bundle setup step by step. Creating these tutorials takes time, but we are committed to building a full library of clear, practical guides to support you.
If you feel our improvements are moving in the right direction, we would be very grateful if you might consider revising your review to reflect your updated experience. Every bit of feedback and support means a lot to our team.
Thank you again for using BYOB. We will keep working hard to make your bundling experience even better.
This App allows you to create really complex bundles really easily. I have used other bundles apps in the past and they weren't so easy or had so many options as this one, and I sold SOOOO much more with bundles I created with BYOB compared to other APPS. Love it!
Easy to use, not too flexible on theme customization but for basic designs and flexible bundle conditions it met my expectations.
This app really helped us grow the sale, and support is great.
There is one gotcha, BYOB bundles do not work with FB market place.
Good app - after trying out so many bundle apps, this one was definitely the winner. Fantastic service and swift resolvement of any issues - we had caused some problems within the product page, and they fixed it for us really fast! Thanks so much - it makes such a difference to get great service.
