Yagi Order Cancellable
- Pricing
-
$7/month. Free trial available.
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
- Rating
- 4.9 (41)
- Developer
- Yagi Software
Featured images gallery
The app allows customer to cancel order and reorder on their own, without contacting support
Order Cancellable app allows customer to easily cancel order, and reorder all the products of an order on their own without having to contact customer support and wait for hours for reply. They can perform order cancel on the order status page, account page or order confirmation email. This would make your customers happier, reduce customer support workload and potentially reduce chargeback should an order didn't get fulfilled on time.
- Let customer cancel order on their own, with one click
- Let customer reorder their previous order items on their own, with one click
- Set cancellation time limit, eg: customer can only cancel within 1 hour of order
- App block available for Thank you / Order Status page (checkout extensibility)
- Use "cannot-cancel" tag to specify products or orders that cannot be cancelled
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Customer Hub
Categories
Order updates
Pricing
Monthly Plan
$7 / month
- Allow customers to cancel and reorder
- Email notification when customer cancel
- Set time limit for cancellation
- Checkout Extensibility support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (41)
This app has reduced the workload for our CX team and increased customer satisfaction by enabling the customer to cancel their order on their own if needed. I noticed the app included a "void authorization if order cancelled" action but it wasn't available in Flow. The app developer added it to Flow in less than 24 hours so now we're getting other benefits than just cancelling orders.
Thanks for ...
This app has been a big help to both our customers and our team by giving customers the opportunity to cancel their orders in case of an error on their own time. (We have a small customer care team, so giving customers their own tools is a big boost for us.) Easy to set up and adjust — and the owner Axel has been so helpful any time we encounter an issue when updating the app.
It's very wonderful app.
I had a trouble with self-cancel function on Shopify, but this app helped to solve it. I definitely suggest this app to others.
Hopefully, a useful app, but installation was a letdown / cumbersome process on 4 fronts
1) Sometimes, the explanations weren't clear, e.g., the benefits (or not) or adding text on buttons. If the field says "Please Refresh" - why isn't this pre-inserted, anyway? "'Cancel Column Cannot Cancel Text' - The text shown for the cancel column, if the order cannot be cancelled" <--- what to put here? ...
Hi Sheep Impact,
Sorry for the inconvenience your store has faced during the installation, we definitely can do better on the onboarding process, we will try to improve the ...
Since installing Yagi Order Cancellable, I no longer have to worry about not receiving a customer's email to cancel too late because the order has been fulfilled. The customer can cancel an order on his/her own before the order is fulfilled. The app takes care of cancelling an order, initiating a refund and notifying me of the cancellation. It is great help for me.
Support
App support provided by Yagi Software.
Resources
Developer
CommonGround, Level 24, Menara Worldwide, 198, Jalan Bukit Bintang, Kuala Lumpur, KUL, 55100, MY
Launched
January 14, 2021