
Yagi Order Cancellable
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Highlights
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Works with the latest themes
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Use directly in Shopify admin
About this app
Launched
January 14, 2021
Languages
English
Categories
Cart modification - OtherWorks with
Customer HubThe app allows customer to cancel and reorder their order on their own, without contacting support
Order Cancellable app allows customer to easily cancel order, and reorder all the products of an order on their own without having to contact customer support and wait for hours for reply. This would make your customers happier, reduce customer support workload and potentially reduce chargeback should an order didn't get fulfilled on time. Order Cancellable makes it easy for customers to cancel and reorder from the order status page and the account page
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Let customer cancel order on their own, with one click
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Let customer reorder their previous order items on their own, with one click
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Set cancellation time limit, eg: customer can only cancel within 1 hour of order
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Set fulfillment time limit, customer can only cancel until the next fulfillment
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Use "cannot-cancel" tag to specify products or orders that cannot be cancelled
Pricing
14-day free trialMonthly Plan
$7/month
- Allow customers to cancel and reorder
- Receive email notification when customer cancel order
- Set fulfillment / cut-off times
Monthly Plan
$7/month
- Allow customers to cancel and reorder
- Receive email notification when customer cancel order
- Set fulfillment / cut-off times
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
28 reviews
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
I have used this app for a few years and it is perfect. I did try a few similar cancel apps, but they didnt have the features, and we buggy. This one is flawless and just works. The only thing better than the app is the support from Axel, always really helpful and goes above and beyond to help. if you want the flexibility for customers to manage and cancel their own orders without contacting you, this app is the best in the app store. 5 Stars.
I was able to use the automatic installation to set this up. I had set it up only on the customer account page and not on the order confirmation page intentionally but did not test it. Once a customer complained that the cancel button wasn't working, I got in touch with Alex, the developer of the app and he modified the code to handle the cancellation on the customer account page itself, which was my main requirement. Kudos to him for promptly responding and handling my query.
Fantastic app which makes canceling orders simple for customers, while offering useful information for merchants such as cancellation reasons. This application has great customer support too.
This app has worked great for our store and Axel is stellar with customer support. Anytime I've emailed him I've had a helpful response within 24 hours.
Excellent support.
About this app
Launched
January 14, 2021
Languages
English
Categories
Cart modification - OtherWorks with
Customer HubBuilt by Yagi Software
About Yagi Software
5.0 average rating
2 years building apps for the Shopify App Store
Support
Send a messageaxel@cancellable.app
Resources
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