Yagi Order Cancellable

We like the functionality of Yagi Order Cancellable. It just works, and that is a beautiful thing. More than that, the support experience is outstanding. We had a few questions in the beginning and Axel was always quick to respond the information we needed. When we questioned the way the fulfillment blackout was working, Axel contacted us and asked for a detailed explanation of how we would like it to work. Within hours he had made the modifications and we had the functionality we were were seeking. Axel has displayed a level of responsiveness that is rarely seen - he and this product have earned our loyalty and respect.

This app is perfect, does exactly what it says it will. Very easy to setup with the instructions provided. Fantastic support. Thank you!

I’ve been using the app for more than two years now. Axel has been immensely helpful.

He made many customizations for our use cases and even modified his API upon my request.

Support is instant, almost like he never sleeps, available 24/7.

GG.
- Sai Charan

This app has reduced the workload for our CX team and increased customer satisfaction by enabling the customer to cancel their order on their own if needed. I noticed the app included a "void authorization if order cancelled" action but it wasn't available in Flow. The app developer added it to Flow in less than 24 hours so now we're getting other benefits than just cancelling orders.

Thanks for the quick assistance!

Hopefully, a useful app, but installation was a letdown / cumbersome process on 4 fronts

1) Sometimes, the explanations weren't clear, e.g., the benefits (or not) or adding text on buttons. If the field says "Please Refresh" - why isn't this pre-inserted, anyway? "'Cancel Column Cannot Cancel Text' - The text shown for the cancel column, if the order cannot be cancelled" <--- what to put here? Leave blank (to a default)

2) Where fields or items are located on the page, there is only a screen shot of what you need to click, as opposed to where it sits on the page - e.g. 'add block' appears in the 'Sections' section of the page, as opposed to the default 'Theme Settings' where the page lands

3) In part, our fault for missing this first time round, but although support FAQ mentions it hidden away, "Q. Do I need to have customer account enabled to use Cancellable app? You do not need to have customer accounts enabled to use Cancellable. If you don't have customer accounts enabled, you can skip the customer account page installation step." -- it's not until midway through the installation, it asks to you to login to an account where orders have already been placed. We have not yet launched, so we did not have an account we can login to where orders already exist. Having then created an account, WITH password, just for this purpose, and placed an order, complete with credit card info.

This could at least be a more obvious warning BEFORE purchasing ("Please note, you need to have active customer accounts to complete full installation of this App).

4) It seems you cannot select an alternative email address to which to have Cancel notifications sent - it defaults to the store-registered one. Unless we've missed this - please advise...

The Customer Account requirement was an annoyance. Took me 30+min instead of what I thought would be 5 minutes at tops.
Otherwise it seems really straightforward, and hopefully not needed...

UPDATE: Post initial 3-star review - they immediately reached out to acknowledge where they could do better, and offered to change my registered e-mail address Appreciative of the good customer service.

The App does what it says.