Yagi Order Cancellable

Yagi Order Cancellable

$7/month. Free trial available.
Rating (5.0)
Reviews
Developer

Highlights

Built for your business
  • Use directly in Shopify admin
  • Works with the latest themes

About this app

Launched

January 14, 2021

Languages

English

Works with

Checkout, Customer Hub

The app allows customer to cancel order and reorder on their own, without contacting support

Order Cancellable app allows customer to easily cancel order, and reorder all the products of an order on their own without having to contact customer support and wait for hours for reply. They can perform order cancel on the order status page, account page or order confirmation email. This would make your customers happier, reduce customer support workload and potentially reduce chargeback should an order didn't get fulfilled on time.

Order Cancellable app allows customer to easily cancel order, and reorder all the products of an order on their own without having to contact customer support and wait for hours for reply. They can perform order cancel on the order status page, account page or order confirmation email. This would make your customers happier, reduce customer support workload and potentially reduce chargeback should an order didn't get fulfilled on time. more
  • Let customer cancel order on their own, with one click
  • Let customer reorder their previous order items on their own, with one click
  • Set cancellation time limit, eg: customer can only cancel within 1 hour of order
  • App block available for Thank you / Order Status page (checkout extensibility)
  • Use "cannot-cancel" tag to specify products or orders that cannot be cancelled

Pricing

Monthly Plan

$7 / month

  • Allow customers to cancel and reorder
  • Receive email notification when customer cancel order
  • Set time limit
  • Checkout Extensibility support

14-day free trial

Monthly Plan

$7 / month

  • Allow customers to cancel and reorder
  • Receive email notification when customer cancel order
  • Set time limit
  • Checkout Extensibility support

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

32 reviews

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
February 24, 2024

This app is exactly what our store was looking for to reduce the amount of time spent responding to emails about cancelling or changing an order, and give our customers a simple option to cancel an order within a certain time limit after being placed. The initial setup was a breeze, and Axel was extremely helpful (and quick!) with answering questions we had prior to installation, and customization after installing. There was a slight glitch with the order cancellation link not showing up on our customer account page, but that was because of our theme, not the app itself, and Axel had it fixed within minutes of emailing him about it. 100% perfect!

Retrogression
United States
5 days using the app
April 6, 2024

Since installing Yagi Order Cancellable, I no longer have to worry about not receiving a customer's email to cancel too late because the order has been fulfilled. The customer can cancel an order on his/her own before the order is fulfilled. The app takes care of cancelling an order, initiating a refund and notifying me of the cancellation. It is great help for me.

Jacknjellify
United States
12 days using the app
February 26, 2024

If you want to offer self-service cancellation, install this app now! The installation process is so simple & easy, and the app has every customization option you would want. The instructions are crystal clear and it's easy to manage. Axel provides outstanding customer support and is very responsive. Axel truly knows so much about Shopify checkout and is very willing to help.

Beekman 1802
United States
8 days using the app
February 27, 2024

We love this app. We requested a new feature and Axel was able to get it pushed out for us fairly quickly. He was so easy to work!

Hope Health Supply
United States
About 2 months using the app
September 13, 2023

I have used this app for a few years and it is perfect. I did try a few similar cancel apps, but they didnt have the features, and we buggy. This one is flawless and just works. The only thing better than the app is the support from Axel, always really helpful and goes above and beyond to help. if you want the flexibility for customers to manage and cancel their own orders without contacting you, this app is the best in the app store. 5 Stars.

Rug Love
United Kingdom
Over 2 years using the app

About this app

Launched

January 14, 2021

Languages

English

Works with

Checkout, Customer Hub

Built by Yagi Software

About Yagi Software

5.0 average rating

3 years building apps for the Shopify App Store

CommonGround, Level 24, Menara Worldwide, 198, Jalan Bukit Bintang, Kuala Lumpur, KUL, 55100, MY

Support

Send a message

axel@cancellable.app

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