Yagi Order Cancellable

Yagi Order Cancellable

Pricing
$7/month. Free trial available.
Highlights
Use directly in Shopify admin
Works with the latest themes
Rating
5.0 (35)
Developer
Yagi Software

The app allows customer to cancel order and reorder on their own, without contacting support

Order Cancellable app allows customer to easily cancel order, and reorder all the products of an order on their own without having to contact customer support and wait for hours for reply. They can perform order cancel on the order status page, account page or order confirmation email. This would make your customers happier, reduce customer support workload and potentially reduce chargeback should an order didn't get fulfilled on time.

Order Cancellable app allows customer to easily cancel order, and reorder all the products of an order on their own without having to contact customer support and wait for hours for reply. They can perform order cancel on the order status page, account page or order confirmation email. This would make your customers happier, reduce customer support workload and potentially reduce chargeback should an order didn't get fulfilled on time. more
  • Let customer cancel order on their own, with one click
  • Let customer reorder their previous order items on their own, with one click
  • Set cancellation time limit, eg: customer can only cancel within 1 hour of order
  • App block available for Thank you / Order Status page (checkout extensibility)
  • Use "cannot-cancel" tag to specify products or orders that cannot be cancelled
Highlights
Use directly in Shopify admin
Works with the latest themes

Launched

January 14, 2021

Languages

English

Works with

Checkout, Customer Hub

Pricing

Monthly Plan

$7 / month

  • Allow customers to cancel and reorder
  • Receive email notification when customer cancel order
  • Set time limit
  • Checkout Extensibility support

14-day free trial

Monthly Plan

$7 / month

  • Allow customers to cancel and reorder
  • Receive email notification when customer cancel order
  • Set time limit
  • Checkout Extensibility support

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (35)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
June 5, 2024

This app has been a big help to both our customers and our team by giving customers the opportunity to cancel their orders in case of an error on their own time. (We have a small customer care team, so giving customers their own tools is a big boost for us.) Easy to set up and adjust — and the owner Axel has been so helpful any time we encounter an issue when updating the app.

Magnetic Me
United States
Over 1 year using the app
April 6, 2024

Since installing Yagi Order Cancellable, I no longer have to worry about not receiving a customer's email to cancel too late because the order has been fulfilled. The customer can cancel an order on his/her own before the order is fulfilled. The app takes care of cancelling an order, initiating a refund and notifying me of the cancellation. It is great help for me.

Jacknjellify
United States
12 days using the app
February 24, 2024

This app is exactly what our store was looking for to reduce the amount of time spent responding to emails about cancelling or changing an order, and give our customers a simple option to cancel an order within a certain time limit after being placed. The initial setup was a breeze, and Axel was extremely helpful (and quick!) with answering questions we had prior to installation, and customization after installing. There was a slight glitch with the order cancellation link not showing up on our customer account page, but that was because of our theme, not the app itself, and Axel had it fixed within minutes of emailing him about it. 100% perfect!

Retrogression
United States
5 days using the app
February 26, 2024

If you want to offer self-service cancellation, install this app now! The installation process is so simple & easy, and the app has every customization option you would want. The instructions are crystal clear and it's easy to manage. Axel provides outstanding customer support and is very responsive. Axel truly knows so much about Shopify checkout and is very willing to help.

Beekman 1802
United States
8 days using the app
February 27, 2024

We love this app. We requested a new feature and Axel was able to get it pushed out for us fairly quickly. He was so easy to work!

Hope Health Supply
United States
About 2 months using the app

Support

Yagi Software can answer any questions you have about Yagi Order Cancellable.

Developer

Yagi Software

CommonGround, Level 24, Menara Worldwide, 198, Jalan Bukit Bintang, Kuala Lumpur, KUL, 55100, MY

More apps like this

5.0 out of 5 stars 118 total reviews Free plan available
Fully customisable & FAQ page, product FAQ & bubble FAQ!
Built for Shopify
4.1 out of 5 stars 10 total reviews Free
Connect your customer using Facebook Messenger Business Page
5.0 out of 5 stars 35 total reviews Free plan available
LINE ID connect with a variety of LINE message & social login

Want to add an app?

Try Shopify free for 3 days