Yagi Order Cancellable
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Highlights
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Works with the latest themes
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Use directly in Shopify admin
About this app
The app allows customer to cancel and reorder their order on their own, without contacting support
Order Cancellable app allows customer to easily cancel order, and reorder all the products of an order on their own without having to contact customer support and wait for hours for reply. This would make your customers happier, reduce customer support workload and potentially reduce chargeback should an order didn't get fulfilled on time. Order Cancellable makes it easy for customers to cancel and reorder from the order status page and the account page
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Let customer cancel order on their own, with one click
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Let customer reorder their previous order items on their own, with one click
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Set cancellation time limit, eg: customer can only cancel within 1 hour of order
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App block available for Thank you / Order Status page (checkout extensibility)
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Use "cannot-cancel" tag to specify products or orders that cannot be cancelled
Pricing
14-day free trialMonthly Plan
$7/month
- Allow customers to cancel and reorder
- Receive email notification when customer cancel order
- Set time limit
- Checkout Extensibility support
Monthly Plan
$7/month
- Allow customers to cancel and reorder
- Receive email notification when customer cancel order
- Set time limit
- Checkout Extensibility support
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
28 reviews
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
I have used this app for a few years and it is perfect. I did try a few similar cancel apps, but they didnt have the features, and we buggy. This one is flawless and just works. The only thing better than the app is the support from Axel, always really helpful and goes above and beyond to help. if you want the flexibility for customers to manage and cancel their own orders without contacting you, this app is the best in the app store. 5 Stars.
Excellent support.
I was able to use the automatic installation to set this up. I had set it up only on the customer account page and not on the order confirmation page intentionally but did not test it. Once a customer complained that the cancel button wasn't working, I got in touch with Alex, the developer of the app and he modified the code to handle the cancellation on the customer account page itself, which was my main requirement. Kudos to him for promptly responding and handling my query.
Fantastic app which makes canceling orders simple for customers, while offering useful information for merchants such as cancellation reasons. This application has great customer support too.
This is the app that I've been looking for. Easy to use and integrate into my store. I also like that I can modify my cancellation policy by time and by clicking this on or off. Highly recommend to make sure your customers are following your policy and it's clear to them that they have 24 hours, for example, to cancel before the item is shipped.
About this app
Built by Yagi Software
About Yagi Software
5.0 average rating
3 years building apps for the Shopify App Store
Suite 6-1, Level 6, Lobby A, Wisma UOA II,, No. 21, Jalan Pinang,, Kuala Lumpur, KUL, 50450, MY
Support
Send a messageaxel@cancellable.app
Resources
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