Reduce customer support time
Reduce the time spent on dealing with cancellation request from customers, let them cancel order themselves
Reduce potential chargeback
If an order haven't been fulfilled in time, a customer might get impatient and file a chargeback, cancellable app can potential reduce this.
Cancellable makes it easy for customers to cancel, edit and reorder from the order status page and the account page
Buying online from stranger requires a lot of trust, what if the product bought is unsatisfactory after spending their hard earned money? This is why a lot of shopper will check the return/refund/cancellation policy before buying, in case the product they buy didn't match their expectation. If customers had a good experience requesting cancellation or return for an order, they are more likely to repeat purchases and recommend to others as they feel your store is trustworthy.
Customers can also make mistakes when ordering. They might enter the wrong shipping address, want to change order items, or simply just changed their mind, and then they will contact your customer support to request cancellation and each support might take quite some time to respond back and take at least 5 minutes back and forth to cancel, which could be spent on supporting another customer!
What if the customer can cancel order on their own, without having to take away precious customer support time? Customer also get instant cancellation / refund, wouldn't that be good?
Cancellable app allows customer to easily cancel, and reorder any part of an order on their own without having to contact customer support and wait for hours for reply.
This would make your customers happier, reduce customer support workload and potentially reduce chargeback should an order didn't get fulfilled on time.
Cancellable provide interface for customers to cancel/edit/reorder on the order status page (thank you page after checkout), and the customer account page that shows order histories. Cancellable app can also increase sales by allowing customer to reorder by just clicking the Reorder button.
How does Cancellable app Work?
For installation steps, you can follow our 10 mins guide to copy paste a code to checkout page to add order cancel / edit /reorder buttons to your order status page and your customer account page (if you can click button and copy paste, you can install it).
Order Cancellation: When customer presses the cancel button, they will get a confirmation pop-up. Once they confirmed the cancellation, the order will be canceled and automatically refunded (you can disable the auto refund in settings).
Reordering: When your customer clicks the reorder link, they will be taken to either checkout page or cart (depending on your settings) which contains all the items from the order.
Order Editing: You can think of this like Cancel + Reorder, we cancel and refund the original order, and then fill the shopping cart with all of the items in the original order. This way, your customer has the option to edit shipping details, payments and other information. This can prevent confusions where orders end up partially edited or edited with mistakes.
See the app in action
Explore how the app works in an example store.View example store
Pricing 14-day free trial
Allow customers to cancel, edit and reorder
Receive email notification when customer cancel or edit order
Set fulfillment times
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
This is the app that I've been looking for. Easy to use and integrate into my store. I also like that I can modify my cancellation policy by time and by clicking this on or off. Highly recommend to make sure your customers are following your policy and it's clear to them that they have 24 hours, for example, to cancel before the item is shipped.
Simple & Dainty
Excellent app that does exactly what I want it to! It's already saved me a handful of emails that I had to answer :) Axel is also super helpful and responsive. He went out of his way to help me, which I really appreciate. 10/10!
Golden Mattress Dallas
Axel was a breeze to work with. Highly responsive and worked to resolve my customized issue. Thank you!