Cancel My Order

CancelMyOrder lets your customers cancel or withdraw their own orders directly from your storefront

CancelMyOrder lets your customers cancel or withdraw their own orders through a simple form on your storefront, without contacting support. When a customer enters their name, email, and order number, the app looks up the order and applies a 14-day withdrawal window based on EU consumer law. Orders that have not shipped yet are cancelled and refunded automatically. Orders that have already shipped are registered as a return request — tagged and noted on the order — so your team can process the re

• Customer self-service form to cancel or withdraw their own orders
• Automatic cancellation and refund for orders not yet shipped
• Shipped orders tagged and noted as return requests for your team
• 14-day cancellation window based on EU consumer law