Let’s say Jim is shopping at work on your store and has 5 items in his shopping cart. Then he gets gets on a bus to go home and loads your site on his phone. He logs in, only to find a sad and empty shopping cart. He tries to remember what he was going to buy and struggles to add some items to his cart. When he gets home, he hops on his home computer, logs into your store and finds his shopping cart empty again. He gives up, and you lose a sale.
When Jim is on the bus and logs into your site, his cart automatically loads with the 5 items he added while he was at work. Let’s say he adds 2 more items while he’s on the bus. When he gets home and logs in on his home computer, he’ll have all 7 items in his cart. He can than continue shopping and is much more likely to make a purchase, and his purchase will be bigger. He's also a much happier customer and more likely to shop again on your site.
Navigate to your store. Log into an account like a customer and add some items to your cart. Then go to a different device or browser and log in. Your original cart will be gone. Install the Persistent Cart free trial here or by pressing the green "Get" button above, and try the same thing. You won't lose your shopping cart.
How do I set up Persistent Cart for my store?
There’s no set up, and there are no installation steps. Persistent Cart works in the background linking your shopping cart to customer accounts, so your customers can log in and keep shopping as they switch devices.
What happens when there are already items in the shopping cart and then a customer logs in?
Persistent Cart is smart. Let’s say Jim adds a few items to his shopping cart and then decides to log in. If we find a cart associated with his account, we simply ask him if he would like to load the found cart, keep his current cart or combine both carts.
What happens when a customer logs out?
Persistent Cart clears the shopping cart as your customer would expect, but you can turn off this feature if you'd like in the settings.
What happens when my customer checks out and no longer has items in his or her cart?
When your customer checks out, we clear the cart tied to his or her account just as you would expect.