Reviews (315)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to prevent fake orders and enhance sales. It's praised for its user-friendly interface, quick setup, and features like OTP verification and COD fee integration. Many appreciate its affordability and the prompt, knowledgeable support team. The app's customization ability, 24/7 support, and efficient handling of COD orders are also highlighted. It's seen as a game-changer in e-commerce, boosting customer trust and improving business operations.

June 5, 2023

Very good app for COD verification and support is top notch. Really useful for reducing returns through OTP

Brovia Fashion
India
7 months using the app
November 22, 2021

Absolutely love the app and the support that comes with it, they went above and beyond to help me get literally everything set up. 100% recommended to anyone who has a COD store.

Juvenility.pk
Pakistan
7 months using the app
July 28, 2022

Good app, does the job for you! They provide great service and am impressed with their honesty and integrity. They really care about you!

Frugease
India
7 months using the app
July 13, 2021

I used this app to verify COD orders. Great points about COD King:
- their support team has superb technical skills and very flexible to requests
- COD verification is just smooth
- affordable fees Now confirming orders and verifying phone numbers has never been this easy. Thank you!

Luid Lokal
Philippines
7 months using the app
September 15, 2022

The app works miracles. We were previously using some other apps but this app has been a game changer. From the previous 50-60% success rate of COD confirmation, we are now trending at 90%. The team was also kind enough to accommodate our custom feature request of manually confirming orders if in case the customers do not respond to the SMS outreach. Auto cancellation feature is amazing which lets you cancel orders after a fixed period of time if they are not confirmed (both manual and via app). Undoubtedly one of the best apps on Shopify and certainly the best support we have seen so far from an app developer. 5 stars all the way!!

KashmirBox.com
India
7 months using the app
Edited November 17, 2022

I use this app to add COD Fees to my Shopify store. It's really easy to use and install. Their support team is also marvelous! I don't know what I would do without this app or there support. You need to try it!

NamizneIgre
Slovenia
6 months using the app
Black Swan replied October 14, 2022

Thanks a lot for the reply your kind words really matters to us.
Thanks for becoming one of the valued customers of COD fees feature and hope Birdchime team is able to help in your successful journey and streamlined your COD orders workflow.

February 18, 2023

Excellent service and they make you understand the step by step process for integration. Had a seamless process in activating the same. Would recommend it surely.

Coffeecat
India
5 months using the app
October 31, 2022

I used the app for COD orders verification. Its seamless user experience of enabling this feature is a big USP.

Truly Blessed
India
5 months using the app
Black Swan replied November 13, 2022

Thanks a lot for your review it is simply great to work with you and glad that our app could help you verify the cash on delivery (COD) orders.

June 24, 2024

This plugin is very useful.
Using it solved my need to add service fees to COD orders.
And the customer service staff was very patient and responsible in solving my problems.
Recommended

Femue Chic
Hong Kong SAR
June 24, 2024

Support team is very nice

ShopHome
India