CGA Smart NZ

Consumer Guarantees Act reference and complaint-handling tools, built for New Zealand retailers.

A customer says their product is faulty and quotes the Consumer Guarantees Act. This app helps you answer. Work through the complaint to get a recommended next step, the facts that decide it, and what to check before agreeing to a refund. Paste your returns policy, a listing or an email thread and it flags wording that may not hold up. Keep a dated case record for every complaint. Every point of guidance cites the Act. General information and workflow support. Not legal advice.

• Work out how to answer a CGA complaint before you promise anything
• Scan your policy and listings for wording that may not hold up
• Keep a dated case record, from first email to Tribunal file