Channable

I'm not a tech person so this has been a challenge to install. However, be patient with yourself as you try to learn and persist in reaching out to their customer support. It's taken a bit of work... but the amount of work Channable will save me setting up new puzzles on Amazon will be such a relief! Thanks to the developers and to Andrew in customer support for his patient support.

repeatedly tried to connect airtable - there is not direct airtable connection - Json links don't work - no accessible help

Channable’s Support Is an Absolute Disaster!

The platform might be excellent when everything runs smoothly, but the moment something goes wrong, their support is beyond terrible.

Considering how critical this system is—responsible for exporting all our feeds to marketplaces, Google and Facebook marketing campaigns—their response times are absolutely unacceptable, downright disgraceful, and meanwhile, you’re losing massive amounts of money—clearly not their concern.

There’s zero escalation in their support at all; it’s all handled by email, and it takes hours between each reply. Seriously, think twice before installing Channable—ask yourself if you’re ready to suffer huge financial losses the moment something stops working, because they sure won’t rush to help.

Solid application when it work but rather expensive.

Feeds sometimes stop working and it takes them days to react to our messages. There‘s no proactive monitoring from their side.

The damages are huge when feeds don‘t work for 48 hours because prices and quantities are not updated on markerplaces.

The support is way too bad for the amount they charge for the subscription.

I've been using Channable for three clients, and I've gotta say, I'm a big fan. This app is a powerhouse, capable of so much that it does take a bit of time to really find your way around. But, here's the kicker – the support is top-notch. Seriously, the support team is exceptional, always ready to lend a hand with a smile. It's a level of service that a lot of other providers could really learn from.

they solved a very specific problem creating a workaround. product is very good but so far support team was even better for us.

Underrated, but truly the best app for feed management, especially for EU shopify stores. Besides sending your feeds to all possible channels, you can also receive back orders from marketplaces like Amazon and Ebay, which then get imported into Shopify.

The problem was that we had to build our own API integration with shopify to import the orders back. So in other words they can send feeds FROM shopify TO each channel you want, but getting orders back from lets say Amazon is not natively possible. You have to build your own API for that. Access to this API costs €50 a month, which is high in my opinion. If they in the future decide to build their own shopify order integration, then the price would also be €50 a month, but in the mean time I had to make a lot of developer costs to integrate the API. In that regard I'm not surprised that they don't have a lot of reviews here and would have preferred to give this review here if they had built their own Shopify order import first.

I'm very happy and impressed with how this app works and the friendly efficient support I have received. We have now successfully integrated with several marketplaces including Amazon. I was apprehensive initially after reading some mixed reviews and have been pleasantly surprised by Channable. The interface is intuitive and there is a good amount of resources you can access to help with the setup and it's pretty much a plug and play. What you need to know is that you need to set up each marketplace separately first, get an account etc and if you require the orders to sync through to shopify then you also need to purchase the order sync add-on which is an additional cost per marketplace. I then had a few things that didn't quite work as I wanted and the Channable customer support was on it very quickly. I had responses pretty much immediately and the team then went into my account and adjusted anything that needed to be done to get it to work how I wanted it including some custom tags that I wanted to come through to Shopify. Very happy with Channable and it does exactly the kind of Shopify marketplace integration and sync our business needs.

Their customer service is absolutely amazing. I have never received such amazing service from an app! The feeds are killer too!

Great productfeed and an even better helpdesk. Always ready to support, help and explane. The explanation helps me to do it next time by myself