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I'm not a tech person so this has been a challenge to install. However, be patient with yourself as you try to learn and persist in reaching out to their customer support. It's taken a bit of work... but the amount of work Channable will save me setting up new puzzles on Amazon will be such a relief! Thanks to the developers and to Andrew in customer support for his patient support.
repeatedly tried to connect airtable - there is not direct airtable connection - Json links don't work - no accessible help
Solid application when it work but rather expensive.
Feeds sometimes stop working and it takes them days to react to our messages. There‘s no proactive monitoring from their side.
The damages are huge when feeds don‘t work for 48 hours because prices and quantities are not updated on markerplaces.
The support is way too bad for the amount they charge for the subscription.
Hi Pokecard Store,
Sorry to hear that you feel that way about our Support department.
We believe our pricing, which has free support included, is a fair and competitive price.
You mentioned that there is no proactive monitoring from our side, and that is correct. We are a self-help tool, which means that you are responsible to monitor your own channels within our tool.
We can reassure you that blocking your export channels was an exemption that was needed because of the Shopify migration. We wanted to make sure that all our Shopify customers had enough time to make their necessary changes without those changes affecting their export channels.
We take your feedback seriously and we will use it as an example in our Shopify migration evaluation.
Thank you for using our services and we hope the collaboration continues for many years to come.
Regards,
Channable Team
I've been using Channable for three clients, and I've gotta say, I'm a big fan. This app is a powerhouse, capable of so much that it does take a bit of time to really find your way around. But, here's the kicker – the support is top-notch. Seriously, the support team is exceptional, always ready to lend a hand with a smile. It's a level of service that a lot of other providers could really learn from.
they solved a very specific problem creating a workaround. product is very good but so far support team was even better for us.
Channable has saved us so much time and stress. The Google API feed just doesn't work with the store the way it should, but Channable has made product submissions a breeze. The support is fantastic as well - I can't recommend this app and team more.
I'm very happy and impressed with how this app works and the friendly efficient support I have received. We have now successfully integrated with several marketplaces including Amazon. I was apprehensive initially after reading some mixed reviews and have been pleasantly surprised by Channable. The interface is intuitive and there is a good amount of resources you can access to help with the setup and it's pretty much a plug and play. What you need to know is that you need to set up each marketplace separately first, get an account etc and if you require the orders to sync through to shopify then you also need to purchase the order sync add-on which is an additional cost per marketplace. I then had a few things that didn't quite work as I wanted and the Channable customer support was on it very quickly. I had responses pretty much immediately and the team then went into my account and adjusted anything that needed to be done to get it to work how I wanted it including some custom tags that I wanted to come through to Shopify. Very happy with Channable and it does exactly the kind of Shopify marketplace integration and sync our business needs.
Their customer service is absolutely amazing. I have never received such amazing service from an app! The feeds are killer too!
Great productfeed and an even better helpdesk. Always ready to support, help and explane. The explanation helps me to do it next time by myself
Thank you ShirtDeal for the awesome review!
We are happy that you are happy and if there is anything we can ever do, you know where to find us.
Best regards, The Channable Team
App is a bit of an interesting piece to work with. setting up the rules is fun, but the end result was for me not impressive. Was unable to successfully connect to Amazon API. The feeds also linking my Google /Bing Ads accounts were not synchronizing with the merchant accounts properly. it was a bit of a headache. and then the bills were coming. Summary, It did not work for me, maybe it would for you the reader. I have found a more seamless approach.