Channel.io: Live chat, Chatbot

Channel.io: Live chat, Chatbot

Free plan available. 14-day free trial.
Rating (4.8)
Reviews
Developer

About this app

Launched

June 7, 2021

Languages

English, Korean, and Japanese

Integrates with

Instagram, Line, KakaoTalk, Slack, Email, Order tracking

We simplify communication between businesses and customers, and personalize customer experience.

Channel.io helps simplify communication with customers and teams. We focus on personalizing customer experience to build fans for your brand, while creating an efficient work environment for your business. You can unify your communication channels and manage business operations on a single platform. But most importantly, we provide you with the tools you need to build real relationships with your customers, and to scale your business in a healthy and sustainable way.

Channel.io helps simplify communication with customers and teams. We focus on personalizing customer experience to build fans for your brand, while creating an efficient work environment for your business. You can unify your communication channels and manage business operations on a single platform. But most importantly, we provide you with the tools you need to build real relationships with your customers, and to scale your business in a healthy and sustainable way. more
  • Unlimited live chat, team chat & agent seats - unlimited business communication
  • Customer Relationship Management (CRM) - customer data base and analytics
  • Marketing & automations - inbound marketing and customizable chatbot automations

Pricing

14-day free trial

External charges may be billed by Channel Corp. separately from your Shopify invoice. Learn more

Free Plan

Free

  • Unlimited customer chat
  • Unlimited team chat
  • Unlimited team members
  • Integrations with Email, Instagram, Line, Kakao
  • Chat widget customization

X-Small

$36/month

or $360/year and save 17%

  • Up to 3000 MAU
  • Everything on the Free Plan
  • + Add ons:
  • CRM
  • Automated marketing
  • Data Analytics
  • Chat bot
  • Templates
  • Order tracking
  • And More!

Small

$60/month

or $600/year and save 17%

  • Up to 8000 MAU
  • Everything on the Free Plan
  • + Add ons:
  • CRM
  • Automated marketing
  • Data Analytics
  • Chat bot
  • Templates
  • Order tracking
  • And More!

Medium

$84/month

or $840/year and save 17%

  • Up to 20,000 MAU
  • Everything on the Free Plan
  • + Add ons:
  • CRM
  • Automated marketing
  • Data Analytics
  • Chat bot
  • Templates
  • Order tracking
  • And More!

Free Plan

Free

  • Unlimited customer chat
  • Unlimited team chat
  • Unlimited team members
  • Integrations with Email, Instagram, Line, Kakao
  • Chat widget customization

X-Small

$36/month

or $360/year and save 17%

  • Up to 3000 MAU
  • Everything on the Free Plan
  • + Add ons:
  • CRM
  • Automated marketing
  • Data Analytics
  • Chat bot
  • Templates
  • Order tracking
  • And More!

Small

$60/month

or $600/year and save 17%

  • Up to 8000 MAU
  • Everything on the Free Plan
  • + Add ons:
  • CRM
  • Automated marketing
  • Data Analytics
  • Chat bot
  • Templates
  • Order tracking
  • And More!

Medium

$84/month

or $840/year and save 17%

  • Up to 20,000 MAU
  • Everything on the Free Plan
  • + Add ons:
  • CRM
  • Automated marketing
  • Data Analytics
  • Chat bot
  • Templates
  • Order tracking
  • And More!

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

59 reviews

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
January 5, 2023

I have been using channel for a year and this app is the best solution for not only CS, but marketing. I will be using this solution for sure. Highly recommend this App!

UUUUU.
South Korea
Time spent using app: About 1 year
Channel Corp. replied January 8, 2023

Thank you for your review! We look forward to seeing UUUUU's growth for this year as well!

January 4, 2023

NOT THE SOLUTION IF YOU OWN MULTIPLE STORES

I used this app for about an hour and it has a lot of work. I would not recommend it. You can also look on their reviews and see most of them are not from this country and are probably fake.

-Not easy to implement like they say
-Make you pay 29.99 per store for basic features
-no ability to really customize

Nasa Depot
United States
Time spent using app: About 1 hour
Channel Corp. replied January 5, 2023

Thank you for your review!

We are sorry to hear that you weren't satisfied with Channel.io.

To clarify some of the points you made:
-We're a global start-up and thankfully ranked #1 in Korea and Japan! That is why you see reviews from different countries. :)
-Store owners can create multiple channels, and each channel is considered separate entities due to privacy and security reasons (For example, we do not mix the data between 2 different stores.)
-Our platform offers an introductory tutorial that our customers follow along to set up, but if you're personally having a hard time, we can have an AM assist you.
-Our most basic features like the live chat and team chat are unlimited and free, but if there's a paid feature you needed more information on, we can walk through our paid plans in detail.

We do update our service frequently to help you engage with your loyal customers and grow a successful business.

If you have further feedback or need assistance, we'd love to hear from you.

December 21, 2022

単なるCS業務の効率化ではなく、顧客と接点を持つこと、接点を持った顧客をファン化すること、そして、顧客との接点をいかに売上向上に繋げるかまでチャット起点で落とし込めるEC運営に必要不可欠なツールだと思います。担当の方もスピーディーにそして丁寧に対応していただけるため安心感を持って活用できます。

レディースファッション通販|CHIC and THINGS
Japan
Time spent using app: 5 months

About this app

Launched

June 7, 2021

Languages

English, Korean, and Japanese

Integrates with

Instagram, Line, KakaoTalk, Slack, Email, Order tracking

Built by Channel Corp.

About Channel Corp.

4.8 average rating

1 year building apps for the Shopify App Store

Support

Send a message

eng@channel.io

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