Reviews (41)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
October 28, 2022

Channel-io is amazing. I'm still learning more about this app but the marketer, Rebecca, helps and gives us a lot of tips. I really appreciate it! This app keeps trying to listen to customers' voices and reflect their needs to this app which is really great! I would like to thank this Channel Talk app for thinking about it together and considering creating a good effect. Highly recommend!

ODK Shop
United States
7 months using the app
Channel Corp. replied November 9, 2022

Thank you for your review! We'll be sure to continue to support your team!

August 25, 2022

Channel Talk is an amazing app that helped improve our CS and marketing on many levels. The setup was a breeze - very easy to integrate with Shopify. Great customer support team and easy-to-use interface. Thank you!

꽃마USA
United States
5 months using the app
Channel Corp. replied October 24, 2022

Thank you for your support!

July 20, 2021

競合の会社に知られたくないほど優れたチャットツール。 サイトで買い物をするときに、自分にはどの商品があうのだろう?と悩むことがあります。チャンネルトークはお客さまと密にコミュニケーションがとれるので、お客さまが迷っていることを整理してあげたり、逆にこちらが思いつかなかったニーズに気付けたりします。 みなさんにオススメしたい反面、自分たちだけの秘密にしておきたい、と思ってしまう、すばらしいツールです。

TAKIDA PEARL
Japan
18 minutes using the app
Channel Corp. replied July 30, 2021

滝田さん...!! 「競合の会社に知られたくないほど優れたチャットツール」「みなさんにオススメしたい反面、自分たちだけの秘密にしておきたい、と思ってしまう、すばらしいツールです。」

とても嬉しいお言葉ありがとうございます!😭✨
これからももっとお力になれるよう進化していきますね!!!
引き続きどうぞよろしくお願いいたします!!
https://takida.biz/

July 7, 2022

Amazing app, we have been using it since early this year and never had any issues. Joesph was assisting us very quickly and very helpful! Having all of our customer relations and marketing on one platform is a life saver.

Konny Baby
Hong Kong SAR
3 months using the app
Channel Corp. replied July 7, 2022

Thank you for the review! We'll be sure to let Joseph know!

October 11, 2022

I used this app to get customers' experience better and reduce customer service time. The representatives from Channel.io were very helpful and friendly to help me figure it out. You won't regret using the app. Definitely recommended!

TIMELY BASKET
United States
About 2 months using the app
Channel Corp. replied October 24, 2022

Thank you! We appreciate the continued support!

October 7, 2022

This app is a great marketing/business tool to use. Once you get to know the app, it is very easy to use and there are many ways to uplift your sales. I recommend Channel.io!

OTG NEW YORK
United States
3 months using the app
Channel Corp. replied October 24, 2022

Thank you for your review! If you need any help or suggestions please feel free to contact us any time!

December 19, 2022

Channel.io allows us to provide a VIP level of service that our demanding customers expect. Our customers do not have a lot of extra time in their day. Channel.io helps us find solutions to their problems faster. Which is good for the customer and great for our conversion rate.

L'Atelier Forte
United States
8 months using the app
Channel Corp. replied January 4, 2023

It's great to hear that Channel.io has helped you provide the high-level of service that your customers expect. We're glad that you're able to provide VIP service with the help of our platform.

August 1, 2022

An amazing tool to integrate into your Shopify e-commerce and amazing customer service to interact with you step by step on the setup, I hope the support gonna continue.

FastPong
South Korea
About 1 month using the app
Channel Corp. replied August 11, 2022

Thank you for your review! We'll make sure to continue the full support for FastPong!

October 21, 2022

Still learning about this tool but so far Channal.io is pretty amazing! I've only been using this service for a while, but I'm seeing better results than I expected, and I think I can get even better results in the future. Especially the individual training was very helpful in the initial setting.

banustory
United States
3 months using the app
Channel Corp. replied October 24, 2022

Thank you for the continued support! If you need any help moving forward, please let us know!

April 10, 2023

This is the best chat app we've used on Shopify, by far. Moreover, the customer service has been impeccable and especially Chris went above and beyond to resolve an issue we had with notifications, which turned out to be a device problem with one of our Android phones. Still, his patience and dedication to customer service shows how seriously this company is to looking after their customers. The service is great, well organised and for our requirements we can't think of anything we'd want more.

Craft Cadence
United Kingdom
Over 1 year using the app
Channel Corp. replied April 17, 2023

Thank you for your review! I'm glad to hear that Chris was able to provide you with the help you needed. We'll do our best to keep up our quality!