Reviews (58)

Overall rating
4.5
Counts per rating level
  • 88% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
June 8, 2022

Great CRM tool. Segmenting customers is very conveninet. Also, marketing recipes are very helpful with successful examples. Expecting more features integrating with Shopify.

COSRX Official
South Korea
About 2 years using the app
Channel Corp. replied July 4, 2022

Thank you! We look forward to seeing your business grow, and would love to keep in touch!

November 16, 2022

We have been using channel talk for more than 1 year and our revenue got doubled by using great CS bot system and CRM solution. Strongly recommend this app :)

Wooltari
United States
About 2 years using the app
Channel Corp. replied November 26, 2022

We're very happy to hear we could assist your growth! We hope we can continue to provide even more value to you!

April 10, 2023

This is the best chat app we've used on Shopify, by far. Moreover, the customer service has been impeccable and especially Chris went above and beyond to resolve an issue we had with notifications, which turned out to be a device problem with one of our Android phones. Still, his patience and dedication to customer service shows how seriously this company is to looking after their customers. The service is great, well organised and for our requirements we can't think of anything we'd want more.

Craft Cadence
United Kingdom
Over 1 year using the app
Channel Corp. replied April 17, 2023

Thank you for your review! I'm glad to hear that Chris was able to provide you with the help you needed. We'll do our best to keep up our quality!

August 25, 2022

Channel Talk is an amazing app that helped improve our CS and marketing on many levels. The setup was a breeze - very easy to integrate with Shopify. Great customer support team and easy-to-use interface. Thank you!

꽃마USA
United States
Over 1 year using the app
Channel Corp. replied October 24, 2022

Thank you for your support!

November 11, 2022

Amazing app! Thanks to Channel talk, our customer service became so much easier. Their trackable marketing tools are so useful.

Seoul Mills
United States
Over 1 year using the app
Channel Corp. replied November 26, 2022

So glad to hear you've been having a good experience with us!

July 19, 2021

顧客対応のためにチャネルトークをいれています。
CSのためのツールだけあって、チャネルトーク側からのストアに対するCSも最高な体験です。 高機能がゆえにまだまだ使いこなせていない部分もありますが、積極的に対応とHOWTOを教えてくれる姿勢も◎です。 従量課金制なので規模感に合わせた導入もできると思います。 もしも導入するなら、チャネルトークのために一人専属のスタッフを入れてもいいレベルだと思っています。

Silly by PRESS
Japan
Over 1 year using the app
Channel Corp. replied July 19, 2021

いつもお世話になっております!チャネルトークCCOの坂本です!
EC事業者さんに対するCSも最高だなんて、嬉しすぎます!従量課金で規模かんに合わせた導入も可能と言っていただき、ありがたいです!

Silly by PRESSさんが初期の頃から、今のように大きなECになるまでご一緒させていただいて本当にみんな喜んでいます!これからもチャネルトークも進化しながら、一緒に伴走していきますよ〜!!

https://sillyby.press/

August 4, 2023

We love this service and especially the team behind it! They have always helped us with any issues and now having direct communication with our customers has led to deeper relationship building and higher overall sales. Definitely recommend!

IISE US
South Korea
Over 1 year using the app
Channel Corp. replied September 13, 2023

Thank you so much for the wonderful review! We're glad to hear Channel.io is making a difference in the way you interact with your customers.

July 14, 2022

Channel.io has been our most faithful business partner that helped save our time and effort in making it much easier to manage countless customer inquiries Les Plages get daily. It also provide specific marketing recipes tailored for successfully catering to the individual needs of small business owners like myself to be able to take full-on leverage. Not only that, Channel.io's super user-friendly, clean platform interface made us feel comfortable to engage with the tool dailly hassle-free packed with powerful data analystics helping us to grow towards the right path. Highly recommended to all small-business enterprenuers out there.

Les Plages
Singapore
Over 1 year using the app
Channel Corp. replied July 19, 2022

Thank you once again! We're excited to see the progress of Les Plages!

October 21, 2022

Still learning about this tool but so far Channal.io is pretty amazing! I've only been using this service for a while, but I'm seeing better results than I expected, and I think I can get even better results in the future. Especially the individual training was very helpful in the initial setting.

banustory
United States
About 1 year using the app
Channel Corp. replied October 24, 2022

Thank you for the continued support! If you need any help moving forward, please let us know!

December 9, 2021

This is my second time around using this app. The first time I initially installed this app I was quite overwhelmed and clueless and to how to navigate and integrate this app on my Shopify store. Most of the instructions weren't in English, there was no tutorial and I didn't have the time to go through and understand how it worked. I needed a customer service/chatbot that just worked. One the second time around I installed this app and immediately Robyn from Channel.io reach out to me and guide me in the setting up, and getting my team more acquainted with channel.io. Now I have to say I love and enjoy this product and I highly recommend this app. It is beyond awesome.

Adorable Cute Plushies
United States
About 1 year using the app
Channel Corp. replied December 26, 2021

Thanks a lot for the 5 stars! We will let Robyn know that she did an amazing job :) We are actually trying to make more videos in English on youtube. We understand that user guides are crucial for most businesses, and that is why we are working hard to make it as soon as possible. Hopefully, once contents are added, we will be able to understand more on our features on marketing too ❤️