Channel Sales Chat Bot CRM

Channel Sales Chat Bot CRM

Pricing
Free to install. Free trial available.
Rating
4.5 (58)
Developer
Channel Corp.

Your trusted sales concierge designed to boost sales and LTV through your existing customers.

Channel Talk is your trusted sales concierge to help you convert the existing traffic on your website. Identify and engage key customers through our CRM. Provide personalized assistance through our live chat. Grow your a loyal fanbase through targeted marketing campaigns. Watch your LTV grow and prevent churn with our all-in-one sales concierge platform.

Channel Talk is your trusted sales concierge to help you convert the existing traffic on your website. Identify and engage key customers through our CRM. Provide personalized assistance through our live chat. Grow your a loyal fanbase through targeted marketing campaigns. Watch your LTV grow and prevent churn with our all-in-one sales concierge platform. more
  • Sales Concierge - identify and nurture key customers.
  • Unlimited Live Chat & Team Chat - quality customer support
  • AI Agent ALF - resolve repetitive inquiries with AI and convert customers
  • Team Messenger - communicate with your teammates anywhere in the world
  • Marketing & Chatbots - unlimited chatbot messages, customizations and automation

Languages

English

Works with

Instagram, Line, KakaoTalk, Slack, Email, Zapier

Categories

Real-time messaging

AI chatbots, Live chat, Email chat, Video calls

Automated responses

FAQs, Greetings, Product recommendations, Quick replies, Shipping alerts, Order updates

Customization

Color and font, Emojis and stickers, Chat window, Business hours, Welcome messages, Chat buttons, Tagging, Chat assignment, Chat flows, Agent avatar

Channels

Email, Live chat, Chatbot, Self-service, Help center, FAQs

Workflow automation

Auto-reply, Response templates, AI responses, Ticketing, Unified inbox, Auto-assign, Rule-based triggers, Tagging, Order tracking, Customer notifications, Feedback surveys, Multi-language, Analytics, Reports

Pricing

External charges may be billed by Channel Corp. separately from your Shopify invoice. Learn more

Free Plan

Free to install

additional SMS text charges may apply when using the marketing feature

  • Unlimited customer live chat
  • Unlimited team chat
  • Integrations with Zapier, Email, Instagram, Slack, etc.
  • Custom chat widget

Early Stage

$36 / month

or $324/year and save 25%

additional SMS text charges may apply when using the marketing feature

  • 1,000 profiles
  • 5 basic seats
  • 2 operator seats
  • (add more as needed)
  • Everything on the Free Plan
  • Add-ons:
  • Chatbot
  • CRM
  • Analytics
  • Marketing

14-day free trial

Growth

$96 / month

or $864/year and save 25%

additional SMS text charges may apply when using the marketing feature

  • 3,000 customer profiles
  • 5 basic seats
  • 1 operator seat
  • (add unlimited)
  • Everything on the Free Plan
  • Add-ons:
  • Chatbot
  • CRM
  • Analytics

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (58)

Overall rating
4.5
Counts per rating level
  • 88% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
Edited September 13, 2021

This app is such a life saver!!! We have tried many different live chat app, such as Zendesk and Facebook Messenger, but Channel.io beats all of them by far.
- Here's the pros :
1. Beautiful and easy to use user interface
2. Free plan is available -> unlimited on site live chats
3. Desktop and mobile dashboard app available
4. If your target is Asian market, than it might be very useful because it allows connection with Line and Kakaotalk.
5. Through the paid plan, you can set up marketing pop up messages beautifully. It encourages more people to click on the message, and you can specify your target customers to show each messages to.
6. Interactive chat-bot. It's easy to set up different support-bot for customers most asked question. For example, we set up one regarding general FAQ, and another one specifically for product questions. The click rate for these are very high!
6. Super duper supportive and quick support!!! Thank you Bora ❤️
- Things to improve:
1. This app is based in Korea, so currently some of its material are still not quite well translated. However personally I don't think it hinders the use of the app at all. Though a more thorough English guide would certainly be great!
2. Would love to see Whatsapp and Facebook Messenger be added!

Seoulish Korea
South Korea
Over 2 years using the app
Channel Corp. replied September 29, 2021

Hello Seoulish team, thank you always for your kind feedback! :)

We'll work harder to improve our service!
We've recently added Instagram DM integration, so make sure to integrate it to centralize your inquiries in Channel.io! ❤️

July 19, 2021

初めてお問い合わせ用のツールを使用いたしましたが、マニュアルがなくても使いこなせるようなわかりやすい仕様で導入しやすく、またこのアプリひとつでお問い合わせ対応ができるのはもちろん、顧客管理等様々な機能が充実しておりCSの運用に大きく貢献していただいております。
チャット形式で気軽にお問い合わせいただけるので、ECではありますがお客様との距離感が近く感じられる気がします。
今後のアップデートでより進化していくチャネルトークをとても楽しみにしております。

LOr-official-store
Japan
Over 2 years using the app
Channel Corp. replied July 19, 2021

L'Orさん、いつもお世話になっております!チャネルトークCCOの坂本です!

お問い合わせ以外にも、CRMなども大活用していただいているのもとても嬉しいです...!! 🙈 ECでも親近感をお客様を感じていただけているとのこと、私たちも嬉しい限りです!これからも引き続き伴走していきますので、よろしくお願いいたします!👏🎉💕

https://l-or.jp/

October 7, 2022

This app is a great marketing/business tool to use. Once you get to know the app, it is very easy to use and there are many ways to uplift your sales. I recommend Channel.io!

OTG NEW YORK
United States
About 2 years using the app
Channel Corp. replied October 24, 2022

Thank you for your review! If you need any help or suggestions please feel free to contact us any time!

November 16, 2022

We have been using channel talk for more than 1 year and our revenue got doubled by using great CS bot system and CRM solution. Strongly recommend this app :)

Wooltari
United States
About 2 years using the app
Channel Corp. replied November 26, 2022

We're very happy to hear we could assist your growth! We hope we can continue to provide even more value to you!

April 10, 2023

This is the best chat app we've used on Shopify, by far. Moreover, the customer service has been impeccable and especially Chris went above and beyond to resolve an issue we had with notifications, which turned out to be a device problem with one of our Android phones. Still, his patience and dedication to customer service shows how seriously this company is to looking after their customers. The service is great, well organised and for our requirements we can't think of anything we'd want more.

Craft Cadence
United Kingdom
Over 1 year using the app
Channel Corp. replied April 17, 2023

Thank you for your review! I'm glad to hear that Chris was able to provide you with the help you needed. We'll do our best to keep up our quality!

Support

Channel Corp. can answer any questions you have about Channel Sales Chat Bot CRM.

Developer

Channel Corp.

5F Tokyu Yotsuya Building 6-6 Kojimachi, Chiyoda-ku, JP-13, 102-0083, JP

Launched

June 7, 2021

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