Reviews (28)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
February 11, 2026

Great experience so far, they are very friendly, helpful, and quick to respond to any questions I have. Nice UI, transparent billing, and easy to set up. I highly recommend Chargeback.io.

Beckett & Knox
United States
12 months using the app
December 23, 2025

Great service! Works amazing for our business for refunding chargebacks before they happen! Customer service is also phenomenal.

Eclipse Skin Co
United States
7 months using the app
Edited February 15, 2026

You can’t easily cancel them — they’ve made it extremely difficult to remove your card, and the top-up amount is fixed and quite high, so you can’t change it. I strongly recommend that the team fix this and allow customers to choose their top-up balance and easily cancel any card they want. Otherwise, it feels sketchy.
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Update: I spoke with the team, and they have solved all my issues. They helped me unenroll and made the full balance refund, plus helped me understand how their system works. So, I'm changing my review to five stars and waiting for the update where everyone can easily unlink the card and manage the balances as they want, not with some requirements and minimum amounts. Thank you.

Sonverdano
Latvia
23 days using the app
February 6, 2026

Great app for preventing chargebacks before they happen. Easy to set up, clear insights, and the support team is very responsive. Definitely worth it for any growing store.

Mae & Rose Jewels
Netherlands
11 days using the app
January 5, 2026

Great product, works as it should. Great customer service, with prompt responses from skilled people that can actually resolve issues.

Snoozy
United States
12 months using the app
February 10, 2026

Easy to set up and helpful team. Worth it for any growing store that wants to keep chargebacks low and stay informed.

Montevao
United States
About 1 month using the app
January 28, 2026

Excellent help from Andreas! he helped me setup everything i struggeled with in chargeback.io. I now have learned the basics i need to know and he was very patient with me. i definetly reccomend.

Thankyou!

Zarrachi
Netherlands
26 days using the app
October 14, 2025

I love how professional the team at chargeback is Their service is exceptional responsive, efficient, and clearly experienced in what they do. Since partnering with them, we’ve seen a significant drop in chargebacks and a clear improvement in dispute handling. Andreas is super helpful always there to join call to help you.

Nourify
Ireland
3 months using the app
February 6, 2026

Great product, very easy to use and helpful support.

Peeps
United Kingdom
10 months using the app
December 17, 2025

The best service for chargebacks. Thank you guys!

Samurai Boards
Canada
5 months using the app