Chargeback: Auto Prevention

Chargeback.io is great for Shopify and it helps me catch the chargebacks before the land and i can deal with them it saved me tons of money that i would've losed due to limited payouts.

10/10

Chargeback.io is great for Shopify and prevents too many chargebacks piling up that would otherwise cause a payout reserve. I prefer to use it with a $100 threshold, anything above that I will submit a chargeback response. Its perfect for what I do.

Brilliant app and service from Grace.

Grace contacted me to make sure I was happy with the service and has been wonderful with explaining how this works, checking on chargeback alerts for the business and ensuring everything has been set up correctly.

With 2026 showing a rise in fraudulent chargebacks we have found this app to be a must in protecting our business and payment account.

We are very satisfied with the service and are very happy with our account manager Grace who's messages have been very supportive from set up to making sure everything is running correctly and our expectations are met.

Would recommend this company/app and as we have other businesses about to launch, will also be installing the app for those too.

Customer Support is absolutely brilliant, any time they are always there to help and guide you to resolving the issue as promptly as possible. As a whole, Chargeback.io is also a brilliant platform to keep your chargeback rate below the threshold at which payments may be paused or stopped

Chargeback.io has been a great platform to work with. The app is very user-friendly and easy to navigate, making chargeback management much more organized and efficient.

What stands out the most is the exceptional support team. They are always quick to respond, helpful, and efficient in resolving any issues or questions we have.

Highly recommend Chargeback.io to any business looking for a simple and effective chargeback management solution!

Overall good experience and easy onboarding. Love the layout of the dashboard but I ham having trouble understanding which orders refunds were sent for.

I have set this up and was confused as to why it wasn't helping with my chargeback rate. Therefore i contacted support and they stated one card provider was not connected. They helped swiftly to correct this and its now working.

Had my first "save" yesterday, installing Chargeback.io saves you a lot of trouble. Okay it does cost you a fee but that is better than CB fees and makes life less troublesome. Setup is quite straigthforward.

Easy setup and exactly what I was looking for: pre-dispute alerts only. Got Ethoca live within a day, and the step-by-step onboarding made enrollment, billing descriptors and auto-refund simple to configure. The dashboard is clean, pricing is clear per alert, and I like that you only pay when an alert actually helps prevent a dispute. Support was responsive and helpful over chat when I had a question about currency settings. Good fit for a store that wants to keep its chargeback rate under control and protect its payment processing.

Absolutely fantastic app! Chargeback: Auto Prevention has been a game changer for our store. It runs on autopilot and has already helped us prevent multiple chargebacks before they hit our account, saving us both money and countless hours of manual dispute work. The setup was straightforward, the interface is clean and easy to navigate, and the customer support team has been incredibly responsive and helpful whenever we had questions. Highly recommend this to any Shopify merchant looking to protect their revenue and reduce chargeback headaches. Five stars all around!