Reviews (130)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for keeping chargeback rates extremely low, often near 0%, helping avoid reserves, restrictions, and bans. They value real-time Ethoca alerts, flexible auto-refund rules, and a clear dashboard with transparent per-alert pricing. Many say setup and migration from other tools are quick and simple. Support is frequently praised as fast, knowledgeable, and personalized, giving merchants confidence to scale and protect multiple stores.

September 25, 2026

I came back to Chargeback.io after taking a break from using the service, and I was honestly pretty lost with the setup and re-enrollment process. I had a bunch of questions and was probably more paranoid about getting everything right than most people.

Their customer service was excellent. They replied very quickly, helped me work through the issues, handled most of the setup for me, and kept confirming everything so I knew it was being done properly.

Really helpful team, very responsive, and they made what felt like a confusing process much easier. Very happy with the service and support. Great app. My first Ethoca alert was refunded successfully, and the setup has been smooth. Support has been helpful and responsive.

Miles Marshall
Canada
3 months using the app
September 19, 2026

Does exactly what it says. Caught an alert early enough for us to refund the order and avoid the chargeback entirely. Easy setup, responsive support. Worth having in place before you need it rather than after.

LivingLX
Singapore
8 days using the app
September 15, 2026

Chargeback.io has been a great tool for managing and preventing chargebacks. The platform is easy to use, and the support team is responsive and helpful. It has definitely made handling disputes much easier and given me more peace of mind.

NEATCELL
Croatia
2 months using the app
Chargeback Solutions FZCO replied September 17, 2026

This is really great to hear. Thank you so much for your review!

September 10, 2026

Very happy with Chargeback.io! At PerfumeGiants.com, we were dealing with a high number of fraudulent purchases, and the alerts have helped us catch them early, issue refunds when needed, and avoid costly chargebacks.

The support team has also been extremely helpful. They took the time to clearly explain the entire process, including how the alerts work, the fees involved, and the auto-refund process.

The app has already helped us avoid multiple chargebacks and made managing fraudulent orders much easier. Definitely recommended for Shopify store owners dealing with fraud and chargebacks!

PerfumeGiants.com
United States
3 months using the app
Chargeback Solutions FZCO replied September 17, 2026

Thank you for taking the time to leave us such a lovely review. We really appreciate the feedback and are happy to hear you've had such a positive experience with our platform.

September 2, 2026

Chargeback.io has been very useful for me, and a genuinley great addition to my store. Immensely valuable when it comes to protect your chargeback rate. Automatic alerts and auto-refund feature helped me prevent chargeback before it even happened, just amazing! I would definitely recommend this to anyone who wants to keep things healthy at the backend.

Lowell Sydney
United Kingdom
About 2 months using the app
Chargeback Solutions FZCO replied September 10, 2026

Thank you so much! We're really happy to hear that the automatic refunds are helping to keep your chargeback rate low.

August 4, 2026

This chargeback protection service has been invaluable in safeguarding my payment processing account. The team responds promptly and handles alerts in a timely and efficient manner. It was recommended to me by several people who had already used the service, and it has proven to be one of the best apps I have added to my Shopify store. I highly recommend it to any business looking to scale smoothly and confidently while increasing revenue.

Clark Collins
Romania
1 day using the app
Chargeback Solutions FZCO replied August 10, 2026

Thank you so much for taking the time to leave a review. We're really pleased to hear that you're happy with our service!

July 21, 2026

O Chargeback.io revelou-se uma ferramenta indispensável e uma verdadeira mais-valia para a minha loja no Shopify.

Desde o primeiro dia, a plataforma destacou-se pela excelente combinação de alertas automáticos e prevenção proativa, permitindo-me identificar e antecipar potenciais estornos antes que se tornem um problema real. Esta capacidade de resposta não só me tem poupado imenso tempo de gestão, como também protegeu diretamente a minha taxa de chargebacks, evitando perdas financeiras avultadas e mantendo a minha conta totalmente segura de bloqueios ou suspensões de pagamentos.

Além da eficácia do sistema de automação e reembolso, é impossível não destacar a excelência do suporte ao cliente: sempre prestável, rápido e incansável a orientar-me na resolução de qualquer questão. A configuração foi incrivelmente simples e intuitiva.

Recomendo a 100% o Chargeback.io a qualquer lojista do Shopify que queira proteger o seu negócio com total tranquilidade.

Classificação: 10/10

Clea Mykonos
Portugal
About 1 month using the app
Chargeback Solutions FZCO replied July 22, 2026

Muito obrigada por esta excelente avaliação. Estamos muito felizes por o Chargeback.io ter feito uma diferença tão real para a sua loja Shopify.

July 20, 2026

Chargeback.io has been a great addition to our Shopify store. The automatic alerts and auto-refund feature help prevent chargebacks before they happen, which has saved us time and protected our chargeback rate. Setup was simple, and it's reassuring knowing potential disputes are handled proactively instead of reacting after the fact. I'd definitely recommend it to any Shopify store looking to reduce chargebacks and keep their payment processor happy.

Avery's Cove
Canada
4 months using the app
Chargeback Solutions FZCO replied July 22, 2026

We're happy to have helped with your chargeback rate, and good to know the setup process was easy!

July 3, 2026

Chargeback.io is great for Shopify and it helps me catch the chargebacks before the land and i can deal with them it saved me tons of money that i would've losed due to limited payouts.

10/10

Elite Aim
United Kingdom
6 months using the app
Chargeback Solutions FZCO replied July 7, 2026

Thanks for your review! We're really glad to hear the app is working well for you.

June 30, 2026

Customer Support is absolutely brilliant, any time they are always there to help and guide you to resolving the issue as promptly as possible. As a whole, Chargeback.io is also a brilliant platform to keep your chargeback rate below the threshold at which payments may be paused or stopped

ELMNT
United Kingdom
About 1 month using the app
Chargeback Solutions FZCO replied July 7, 2026

Thanks for your great feedback! It's great to hear that our support has been helpful and the app has helped to keep your chargeback rate low.