Chargeback: Auto Prevention

great app prevented me from going over 1%, you can customize whether to auto or manually review. works flawlessly

Chargeback.io is great for Shopify and prevents too many chargebacks piling up that would otherwise cause a payout reserve. I prefer to use it with a $100 threshold, anything above that I will submit a chargeback response. Its perfect for what I do.

Brilliant app and service from Grace.

Grace contacted me to make sure I was happy with the service and has been wonderful with explaining how this works, checking on chargeback alerts for the business and ensuring everything has been set up correctly.

With 2026 showing a rise in fraudulent chargebacks we have found this app to be a must in protecting our business and payment account.

We are very satisfied with the service and are very happy with our account manager Grace who's messages have been very supportive from set up to making sure everything is running correctly and our expectations are met.

Would recommend this company/app and as we have other businesses about to launch, will also be installing the app for those too.

Great customer support . Had an issue with my billing descriptor after switching to a US LLC and Grace from the support team sorted it out quickly. She walked me through exactly what needed to be updated in Shopify and confirmed my alerts were active.

Chargeback.io has been a great platform to work with. The app is very user-friendly and easy to navigate, making chargeback management much more organized and efficient.

What stands out the most is the exceptional support team. They are always quick to respond, helpful, and efficient in resolving any issues or questions we have.

Highly recommend Chargeback.io to any business looking for a simple and effective chargeback management solution!

I recently helped by Roudy — it was a 5-star experience! He was extremely helpful, friendly, and professional. I’ve been using Chargeback.io for about a year now and I’m still very satisfied with the service. The support is always excellent and efficient. Highly recommend!

Overall good experience and easy onboarding. Love the layout of the dashboard but I ham having trouble understanding which orders refunds were sent for.

Had my first "save" yesterday, installing Chargeback.io saves you a lot of trouble. Okay it does cost you a fee but that is better than CB fees and makes life less troublesome. Setup is quite straigthforward.

Had 3 chargebacks so far and not a single one has been covered 2 of them being from VISA where 95% of charges are stated to be covered. Also cant reach support currently to find out whats going on. Happy to resolve this and write a great review if can finally get this working but for now very disappointed

Easy setup and exactly what I was looking for: pre-dispute alerts only. Got Ethoca live within a day, and the step-by-step onboarding made enrollment, billing descriptors and auto-refund simple to configure. The dashboard is clean, pricing is clear per alert, and I like that you only pay when an alert actually helps prevent a dispute. Support was responsive and helpful over chat when I had a question about currency settings. Good fit for a store that wants to keep its chargeback rate under control and protect its payment processing.