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Setup in <1 week, already handled x3 alerts, and Jean was super helpful in getting my descriptors optimized for max coverage. Also super clean and nice user interface. So glad I found this service and highly recommend it to merchants focused on LTV/subscriptions.
Good to hear the alert handling has been working well for you, Manolytes. That's exactly what we built it for.
Honestly these guys are great. Super quick to respond whenever I reach out, like genuinely fast, not the usual "we'll get back to you in 48 hours" thing. They always know exactly what they're doing, sharp every single time, and they actually deliver on time. The detection rate has been really solid for me and the service works fully, exactly the way it's supposed to. No chasing them down, no half-answers, just straight to the point every time.
At this point it lowkey feels like a premium service, in other words its a a luxury lol. Completely satisfied across the board. If you're on the fence, just go for it as the Chargeblast team delivers 100% of the time.
K.
We’ve had a good experience with Chargeblast so far. Setup was fairly straightforward, and it’s been helpful in giving us more visibility into chargebacks and prevention efforts. The team has also been responsive whenever we had questions. Still evaluating long-term impact, but overall it has been a useful addition to our workflow.
What a HORRIBLE app! This app does NOT stop chargebacks and the customer service is absolutely terrible. The chargeback setup takes months to finally get setup and even then you realize they only gave you setup for ONE card type. For example you need a different setup for visa, MC, discover, amex etc. You have to beg them for help and they are not clear on instructions. Setting this up is not easy so if you are a beginner to this type of app, find another app with better customer service. I installed this app and have been trying to get help to set this up for 2 months now....safe to say i now have 2 disputes and a 30% revenue reserve thanks to their lack of a functioning app and customer service. BEWARE
Hi Covea House, we apologize for the delay — that's not the standard we hold ourselves to. Please reach out to support@chargeblast.com and we'll make sure your concern gets immediate attention.
Excellent experience with Chargeblast so far. The onboarding was smooth, support was very fast, and Russen was extremely helpful throughout the entire setup process. She answered all my questions clearly and made everything easy to understand.
The app gives great visibility into disputes and chargeback handling, and the integration with Shopify has been seamless.
Highly recommend for any ecommerce brand looking to better manage chargebacks and disputes.
Eureka was quick to help identify an alert with a few possible match order. Great experience with Chargeblast! Saves extra cost and very straightforward in keeping unintended expenses down. Thanks!
Top tier support team alongside the already exceptional service, Eureka is absolutely amazing every time we reach out.
Great software. I was new to this type of service and the customer support from Franz helped me a lot, very gratefull I had him.
Thanks for giving us the chance to work through this with you, PrimeHaven. Glad our team was able to help — don't hesitate to reach out if anything else comes up.
Excellent support! Franz was very professional, patient, and answered all of my questions clearly. He helped me set up Chargeblast correctly and guided me through every step. Thank you for the great support!
Very easy quick respnding and helpful. They help me with anyhting i need with in minutes and if.i haev an issue its resolved withen a couple of hours! Love the rates thay gave me and how their system works!!
Thanks for giving us the chance to work through this with you, Melo. Glad our team was able to help — don't hesitate to reach out if anything else comes up.
