Reviews (232)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective automation of the chargeback management process, which significantly increases the success rate in winning disputes. It features a user-friendly interface and a comprehensive dashboard for easy navigation and real-time tracking. Merchants also appreciate the detailed analytics provided, helping them understand the causes of chargebacks better. Additionally, the customer support is praised for being responsive and knowledgeable, with specific commendations for team members like Joyce, Boaz, and Mariane.

October 7, 2024

hargeflow Dispute Chargebacks is an absolute game-changer for any Shopify store owner dealing with the headache of chargebacks. The process of fighting unfair chargebacks can be time-consuming and incredibly frustrating, but Chargeflow makes it effortless. Their automated system takes the burden off your plate, and they handle everything so professionally
It’s a no-brainer if you’re looking for an easy, effective way to fight back against meaningless chargebacks. Highly recommended!

onewith
United States
11 months using the app
November 11, 2024

Chargeflow has been instrumental in automating our chargebacks, saving our team valuable time to focus on running our business. Our CSM, Boaz, has been fantastic to work with—he's guided us through the best practices for chargeback prevention and is always available to answer any questions that come up. The main dashboard makes it simple to track Chargeflow’s effectiveness in combating chargebacks at a glance. The clear breakdown of open, pending, and won/lost chargebacks, along with easy-to-read categorization, has made managing this process straightforward and efficient.

Superfoods Company
United States
7 months using the app
September 11, 2024

Chargeflow has been so helpful in handling our chargebacks, and has taken such a lift off the team! The platform is easy to navigate, very intuitive, and I especially love that you're able to see who your account rep is within the account icon, as well as schedule a meeting!

Love Wellness
United States
About 1 year using the app
October 23, 2024

This app invaluable for those that do not have the time to deal with disputes, you should definitely consider adding chargeflow to your Shopify Store.

OrcaPlunge
United States
11 months using the app
September 25, 2024

It's been great so far. They are continually making good improvements to the entire dashboard and overall UX and it's amazing to hand this part of owning a business off to someone who does it well. Customer support has been timely and helpful.

Sweeter Gifts
United States
8 months using the app
August 27, 2024

Chargeflow has been extremely helpful navigating fraudulent chargebacks for our small shop. If you are looking for a fair price and a company that will have your back every step of the way to resolving chargeback issues look no further than Chargeflow.

7000 Feet Running Company
United States
About 1 year using the app
November 3, 2024

Customer service is 10/10 ! Helped me to navigate a new chargeback - Thanks guys

Toochi Tattoo
New Zealand
Over 1 year using the app
August 25, 2024

Mariane from Chargeflow was super attentive, super responsive and did her best to try and reverse a chargeback for me.

Through no fault of her own, nor the app's, I appear set to lose a chargeback case for around $575....as it appears as though without my knowledge, the card was fraudulently used.

So the big banks, still make their money with their $25 Chargeback fee on top of my basically stolen goods.....you would think the banks would have insurance to protect the retailer, who is supplying the goods with a card authorised by the banks in good faith, but not in this world.

Elwood 101
Australia
8 months using the app
October 28, 2024

Had a call with Juda, and he explained how chargeflow works. He made sure installment was all configured correctly! Very easy to communicate with their customer support.Thank you for your help and time!

Voyagear
United States
3 months using the app
September 15, 2024

Their customer support is amazing. They help you really well. One of the customer support agents Maria did a fabulous job in helping me out and explaining how this works. Thank you so much Maria! I love chargeflow's support team. Their response time is really quick.

Global Sales & Service Ecommerce
United States
3 months using the app