Reviews (374)

Overall rating
4.6
Counts per rating level
  • 92% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its automated dispute resolution and chargeback management, noting a high success rate in winning disputes due to the automatic generation of detailed evidence files. The integration with Shopify is straightforward, featuring an easy-to-use dashboard. The customer support is also highlighted for its responsiveness and professionalism, available 24/7 to assist merchants.

February 6, 2026

They are exceptionally responsive to inquiries, and I'm impressed at their knowledgeability in how to handle fraudulent chargebacks. It's extremely reassuring to know that they are willing to engage with their customer's questions and take the time to listen to the full story.

Coolection
United States
4 months using the app
February 22, 2026

This is the best support team I’ve had the pleasure of working with. I’m usually a stressed entrepreneur, and to have 24/7 support especially after hours and on the weekends is just incredible. They’re very fast in responsiveness, thorough and have been able to handle every request even last minute ( a few hours before chargeback deadline ). So far they’ve won 3 out of 5 chargeback disputes and taken a huge load of my back. Super worth it.

Genie
United States
2 months using the app
January 29, 2026

Works great, lots of customization options for fighting chargebacks. They are flexible to help with specific requests to accommodate your company needs. Nice staff, always willing to help. Proactive account manager. Would recommend!

The Broad Store
United States
About 1 month using the app
January 20, 2026

Aubrey was incredibly helpful throughout the entire Chargeflow setup process. She explained everything clearly, was very patient with my questions, and made sure the system was configured correctly for my Shopify store.

What I appreciated most was how responsive and supportive she was — it felt like she genuinely cared about getting things right rather than rushing through it. The setup is now clear, organised, and gives me much more confidence handling chargebacks going forward.

Highly recommend her support. Thank you again!

Mitrophics
United Kingdom
29 days using the app
December 4, 2025

Chargeflow has been a huge time-saver for my store. Their automated dispute handling is incredibly smooth and removes all the stress of dealing with chargebacks manually.
The evidence files they generate are professional, detailed, and always submitted on time — something that used to take me hours every week.

Their support team is extremely helpful, fast, and friendly. They really care about merchants and go the extra mile to assist.
If you’re a Shopify merchant dealing with disputes, this app is absolutely a must-have. It saves time, increases your win rate, and gives you complete peace of mind.

Highly recommended

Nekelon
Germany
3 months using the app
February 11, 2026

Amazing customer support! The app has save us time, and also the contact with customer service is quick and they really help. Apprecciate having this app!

Broya
Canada
Almost 2 years using the app
February 6, 2026

Carla helped us really good with resolving our chargebacks!

Valourás
Netherlands
7 months using the app
January 20, 2026

Great experience so far.
Chargeflow has been very helpful with account setup and explaining the chargeback process clearly. The support team is responsive and professional, and the account review gave useful insights. Looking forward to continuing using the service.

Oloro
Norway
1 day using the app
December 9, 2025

Great app, it has always served me very well and is very useful for those who are scaling and want a more robust operation.

Cross & Crown
United States
About 1 year using the app
December 10, 2025

I have been in contact with several people from the team since 2024 regarding different issues, and I can honestly say they are super friendly, responsive and helpful. The app is super easy to use. In short I love working with Chargeflow.

Modessa Couture
United States
About 1 year using the app