Overall rating
4.7
Counts per rating level
  • 97% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its efficient chargeback management, noting increased win rates and significant fund recovery. They appreciate its user-friendly interface, automation, and comprehensive chargeback handling. The support team is commended for their professionalism and quick responses. The unique billing model, charging based on dispute win rates, is seen as a positive. The app's ability to handle disputes for both physical and digital goods and track every case is also praised. It's considered a must-have for e-commerce businesses dealing with chargebacks.

December 27, 2021

I started using this app so far so good . Customer service are quick to respond to inquiry I have a chargeback pending hope I will be able to recover it. Their customer support are fantastic I would recommend this app to anyone.

HomelyDeko
United States
2 months using the app
April 17, 2023

Mariane w/ 10/10 customer service, questionable customers were visiting My Store, and they assisted me by helping me figure out if they were trustworthy or not.

Moika's Lookout
United States
2 months using the app
Chargeflow, Inc. replied April 20, 2023

Thanks for your awesome feedback!

Indeed, in our online world we live in, we tend to forget we need the human communication & support.
We do our best to provide both the finest technology and and the best live-support to our clients:)

February 16, 2023

Chargeflow has been a game changer in terms of time saving and also recovering funds due to fraudulent disputes. Their team is professional and highly responsive, I've only received stellar support for them. Highly recommended.

Product Sage Collectibles
United States
2 months using the app
Chargeflow, Inc. replied March 20, 2023

Thanks for your kind words:)

All types of disputes can be professionally handled automatically with our technology.
We will do our best to continue provide stellar human-service as well, for any need.

April 5, 2022

Chargeflow is a must for anyone looking to offload low-value administrative tasks in order to free up time for activities that truly grow your business!

Cloudy
United States
2 months using the app
Chargeflow, Inc. replied April 11, 2022

Thank you very much for your feedback, we really appreciate your honesty.

Edited January 9, 2023

I just install the app easy through Shopify and the support team are really nice but before i use the service, the Shopify or Chargeflow team ask me to confirm the following condition. Dose anyone here has experience with this?
Your next bill
You will be charged for this app once you start using it. These charges appear on your monthly bill and marginal bills.
Calculated based on usage of this app (max $250.00 USD per 30 days).

Thx for help

Today 09.01.23 my support manager confirmed ( No monthly/minimum fees whatsoever, we charge only when we win).
All good and thx for fast & good service

FreeStyle 4Ever
Spain
About 2 months using the app
Chargeflow, Inc. replied February 6, 2023

you're very welcome!

Our pricing is success-based, putting us on the same boat with you, doing our best to win as many chargebacks as possible.

Thank you for your review!

February 22, 2023

Chargeflow is a helpful, unique app for my Shopify stores' customer chargebacks. Their customer support team responds quickly and the app features are well-designed. I look forward to using this app for many years to come, as it saves me a bunch of time. Thank you!

HoloGear
United States
About 2 months using the app
Chargeflow, Inc. replied March 20, 2023

We appreciate your honest feedback - thank you!

As much as we can wish you won't get any chargebacks, it's only natural they will come, but now you know we have your back:)

December 30, 2021

It was a little difficult to set up but once it's all setup it's a very nice/easy setup to have. The team has gone above and beyond to find solutions for my chargebacks. Very responsive and helpful, even go out of their way to text you. Thank you!

Hills And Horizons
United States
About 2 months using the app
November 1, 2022

love the app i would recommend it to everyone and their customer service is great they helpped me set up my store great job

rrebecasglamboutique
United States
About 1 month using the app
Chargeflow, Inc. replied November 9, 2022

Thank you for this great review Rebecca!
Any assistance you need - technical or support - we immediately face and do our best to help out.

September 5, 2022

Very informative and helpful, easy to work with and actually cares about provided assistance to cases!

Ten19ClothingCo
United States
About 1 month using the app
Chargeflow, Inc. replied September 5, 2022

Thank you for your wonderful review!
Our entire model is based on caring about our clients' resources, making it as simple and worthy as it can get.

March 12, 2023

Fantastic service and highly recommend this to any retailer out there to stop fraud charge backs and save profits

Entertainment Warehouse UK
United Kingdom
About 1 month using the app
Chargeflow, Inc. replied March 20, 2023

Thanks for your great feedback!

Any type of chargebacks can be automatically handled with the best professional tools exist, in order for you, as a retailer, to spend your time & money on growing your business instead of fighting disputes.