Reviews (224)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this platform for its user-friendly interface and efficient automation in managing chargebacks, significantly reducing the time needed to handle disputes. Many report an improved success rate in disputed chargebacks due to the detailed responses generated. The customer support team, including members like Joyce, Boaz, and Mariane, is frequently praised for their responsiveness and expertise. Additionally, the platform offers comprehensive analytics that provide insights into chargeback trends and is noted for its cost-effectiveness and professional service.
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Excellent app, and amazing onboarding experience as well as customer service to not only make sure we're getting the most of the app, but also providing useful advice on Chargebacks in general beyond the scope of the app. Thank you!
I was pleasantly surprised to see the useful and user friendly interface that was atomically set up when I installed the app. Right away it located a current charge back request and began working on it. Today I had an onboarding session with Boraz which was very helpful. So far this looks like just the partner I need as I work to expand my sales.
Thanks so much for your kind words!
Allowing us to fully handle your chargebacks has a major affect on the other operations of your business, for the good.
Looking forward to continue serve you in the best way we can:)
I had a chance to speak with Boaz from customer service on Google Meet. He explained in detail how the company could help me deal with chargebacks moving forward; I will look into providing the coverage for Humm payments provider for Ireland. I hope ChargeFlow can help me to provide a hedge for my business in the future.
I appreciate your feedback, thanks!
We can fully cover and connect to almost any platform or payment provider out there, in order to handle your disputes seamlessly.
Boaz.
Great team to work with and the idea of helping to win the case with percentage from the case is great agreement to have this app installed on all your shopify stores without no monthly fees!
Thank you for your great feedback!
Our business model is very simple, and puts both you and us on the same boat - when you win, we win.
I used this app and immediately got direct communication on zoom within 48 hours excellent service so far ! waiting for my result on my chargeback
Thank you for your kind words!
We like to get to know our clients on a personal level, it's always nice, and also in order to fully understand your business needs and tailoring our services accordingly.
I wasn't sure what to expect when signing up for these guys. We a lot of our cases but we wanted to let someone else handle it for a change and increase our win rates. I have to say I am not disappointed and they are extremely thorough. I was literally blown away by the depth of info they had on an order in dispute. None of the cases we handled ourselves had as much info so I would imagine their win rate is considerably higher. After signing up Mr Edelman contacted me for a 30 minute chat. He really sealed the deal for me. Highly recommend these guys to take the stress away from disputes for PayPal, Stripe, Shopify Payments etc.
We really appreciate your kind words!
Handling disputes can be rough for merchants, especially when using several payment processors, but Chargeflow's AI saves a lot of time and money, in the most professional way.
This is one very professional company. I still don't have any issue resolved from their side because I decided to install it after one huge chargeback but even after the initial meeting I am pretty sure they are the ones who will help me in the future. Looking forward to it. (Not really, who likes chargebacks :)
We much appreciate your great review!
Nobody like chargebacks, but experience shows that when you let go of the chargebacks chore - you will have more time and resources to grow your business, allowing us to fully-handle all chargebacks.
There app looks really great ! I don't have a lot of chargeback for now, but I think they will certainly help me a lot ! Plus the support team is extraordinary ! You install the app (that is free) and the next day you already have an onboarding call with the person that will help you if you have any issues :)
We appreciate your awesome review - thank you!
Chargebacks are an issue you want to have after you assure it's fully covered, so it's great you've installed our app in advance.
Always pleased to help on the spot, as we understand that behind every successful business there's an owner who needs to now he has full and quick support.
The team is highly professional and responsive. I'd recommend this anyone who wants to scale their business and invest valuable time into business development, rather than dealing with disputes.
Great feedback, thanks a lot!
Merchants are really amazed with how much free-time they have once they don't need to deal with their chargebacks.
This app is everything I wanted and more! Completely hands-off chargeback management is the dream, and so far, my expectations have been exceeded. I've vetted Chargeflow's first few responses and wow! They are thorough, organized, and extremely compelling. Absolutely recommend giving them a try!
Thanks for the great review, Sage & Sill! Our goal was to create a fully hands-off chargeback automation service for Shopify merchants, and we're glad we made that possible. Looking forward to assist your further on your journey.