Reviews (232)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective automation of the chargeback management process, which significantly increases the success rate in winning disputes. It features a user-friendly interface and a comprehensive dashboard for easy navigation and real-time tracking. Merchants also appreciate the detailed analytics provided, helping them understand the causes of chargebacks better. Additionally, the customer support is praised for being responsive and knowledgeable, with specific commendations for team members like Joyce, Boaz, and Mariane.

October 31, 2023

Best app for Dispute and Chargebacks. I recommend it to everyone

Soulmate Oracle Visions
United States
6 days using the app
Chargeflow, Inc. replied November 2, 2023

Thanks so much for your feedback!

I'm glad we can help you with both preventing and mitigating your chargebacks.

April 10, 2022

Excellent app, and amazing onboarding experience as well as customer service to not only make sure we're getting the most of the app, but also providing useful advice on Chargebacks in general beyond the scope of the app. Thank you!

Rivendell Shop
New Zealand
5 days using the app
August 14, 2022

I was pleasantly surprised to see the useful and user friendly interface that was atomically set up when I installed the app. Right away it located a current charge back request and began working on it. Today I had an onboarding session with Boraz which was very helpful. So far this looks like just the partner I need as I work to expand my sales.

Dr Baritz
United States
5 days using the app
Chargeflow, Inc. replied August 16, 2022

Thanks so much for your kind words!
Allowing us to fully handle your chargebacks has a major affect on the other operations of your business, for the good.
Looking forward to continue serve you in the best way we can:)

May 1, 2023

I had a chance to speak with Boaz from customer service on Google Meet. He explained in detail how the company could help me deal with chargebacks moving forward; I will look into providing the coverage for Humm payments provider for Ireland. I hope ChargeFlow can help me to provide a hedge for my business in the future.

INTHEZONE
Ireland
5 days using the app
Chargeflow, Inc. replied August 28, 2023

I appreciate your feedback, thanks!

We can fully cover and connect to almost any platform or payment provider out there, in order to handle your disputes seamlessly.

Boaz.

November 27, 2023

I recently had the pleasure of interacting with Marianne from Chargflow and I must say, her customer service was exceptional. Marianne was polite, professional, and went above and beyond to ensure that my needs were met. Her quick response time was impressive and greatly appreciated. I just started using Charge Flow, and I'm already seeing results. It is a good and reliable app that has helped me manage my Chargebacks effectively and efficiently. I highly recommend Marianne for outstanding customer service and Chargeflow for anyone looking for a reliable finance management app. Thank you, Marianne, and Chargeflow for making my life easier!

WolfEvolution
United States
4 days using the app
December 27, 2022

Great team to work with and the idea of helping to win the case with percentage from the case is great agreement to have this app installed on all your shopify stores without no monthly fees!

DNS Wear
United States
4 days using the app
Chargeflow, Inc. replied January 9, 2023

Thank you for your great feedback!

Our business model is very simple, and puts both you and us on the same boat - when you win, we win.

November 23, 2022

I used this app and immediately got direct communication on zoom within 48 hours excellent service so far ! waiting for my result on my chargeback

TheWavyyWay
United States
4 days using the app
Chargeflow, Inc. replied November 29, 2022

Thank you for your kind words!

We like to get to know our clients on a personal level, it's always nice, and also in order to fully understand your business needs and tailoring our services accordingly.

July 17, 2022

I wasn't sure what to expect when signing up for these guys. We a lot of our cases but we wanted to let someone else handle it for a change and increase our win rates. I have to say I am not disappointed and they are extremely thorough. I was literally blown away by the depth of info they had on an order in dispute. None of the cases we handled ourselves had as much info so I would imagine their win rate is considerably higher. After signing up Mr Edelman contacted me for a 30 minute chat. He really sealed the deal for me. Highly recommend these guys to take the stress away from disputes for PayPal, Stripe, Shopify Payments etc.

GO-ULTRA
United States
3 days using the app
Chargeflow, Inc. replied July 28, 2022

We really appreciate your kind words!
Handling disputes can be rough for merchants, especially when using several payment processors, but Chargeflow's AI saves a lot of time and money, in the most professional way.

February 14, 2024

Enjoy how well experienced you are and that we can get assistance with chargeback responses in a timely manner.

Thank you for everything you do!

DOT Compliance Services LLC
United States
2 days using the app
September 8, 2022

This is one very professional company. I still don't have any issue resolved from their side because I decided to install it after one huge chargeback but even after the initial meeting I am pretty sure they are the ones who will help me in the future. Looking forward to it. (Not really, who likes chargebacks :)

StudioDesk USA
United States
3 days using the app
Chargeflow, Inc. replied September 12, 2022

We much appreciate your great review!
Nobody like chargebacks, but experience shows that when you let go of the chargebacks chore - you will have more time and resources to grow your business, allowing us to fully-handle all chargebacks.