Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient management and resolution of chargeback disputes. They appreciate its user-friendly interface, automation features, and high success rate. The app is particularly useful for businesses with multiple stores, offering case tracking and note-taking capabilities. Merchants find the billing based on win rate advantageous. The customer service is praised for its speed, comprehensiveness, and availability. Significant time and money savings are reported, attributed to the app's proficient dispute management and professional support team.

April 25, 2023

This is a great app. I was impressed before I even downloaded in the Shopify store because of the initial chat with questions and answers. I also felt good about the live chat To sum it up TOP OF THE LINE

Tucks Information And Health Products
United States
3 months using the app
Chargeflow, Inc. replied May 15, 2023

Thanks for your great feedback!

We will always support merchants who suffer from chargebacks - this is are mission:)

September 1, 2023

I had a few questions about our account, and support, Queen in particular was efficeint and very helpful with what i needed. Highly recommend Chargeflow!

SoftwareCW
United States
5 months using the app
June 4, 2023

Chargeflow has helped us recover funds after so many failed attempts at proving our case with no wins. We finally have 6 wins and counting! Thank you to Mariane for all your assistance when dealing with chargebacks.

Boo Beauty Bar
Australia
8 months using the app
October 26, 2022

So far it has been a good experience. I appreciate the one on one conversation to introduce me to the application.

Mike n' Mandy's Corner
United States
1 day using the app
Chargeflow, Inc. replied October 31, 2022

Thanks for your great review Mike!
We do our best to integrate our superb technology with human relationship, to promise the satisfying service we provide.

August 30, 2023

Great communication and autonomous team, so far experience has been above our expectations and look forward to improving our chargeback challenge success rate

vsl3.com
United States
About 2 months using the app
February 10, 2023

The support service is so kind and professional.
They reply fast and personally, no bots.
Maria was so great with me that I will use this app always.

KieroYa
United States
3 months using the app
Chargeflow, Inc. replied March 20, 2023

Hey - thanks for your great feedback!

It's feels great to provide human-service along with a wonderful technical solution:)

September 13, 2023

Support will very quick and comprehensive when It came to answer questions that I was having.

Eliottmen
United States
About 2 months using the app
March 12, 2023

Fantastic service and highly recommend this to any retailer out there to stop fraud charge backs and save profits

Entertainment Warehouse UK
United Kingdom
About 1 month using the app
Chargeflow, Inc. replied March 20, 2023

Thanks for your great feedback!

Any type of chargebacks can be automatically handled with the best professional tools exist, in order for you, as a retailer, to spend your time & money on growing your business instead of fighting disputes.

April 17, 2023

Mariane w/ 10/10 customer service, questionable customers were visiting My Store, and they assisted me by helping me figure out if they were trustworthy or not.

Moika's Lookout
United States
About 7 hours using the app
Chargeflow, Inc. replied April 20, 2023

Thanks for your awesome feedback!

Indeed, in our online world we live in, we tend to forget we need the human communication & support.
We do our best to provide both the finest technology and and the best live-support to our clients:)

February 23, 2023

Great customer service! solves problems right away and their support staff replies quickly. Highly recommend

DAYLI
Australia
1 day using the app
Chargeflow, Inc. replied March 20, 2023

Thanks so much for your feedback!

In addition to winning chargebacks and saving merchants' money, we're dedicated to save a lot of time and headaches that come along with disputes.