Reviews (288)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for effectively managing chargebacks and disputes, noting a boost in their success rates. They praise its user-friendly dashboard, automation features, and detailed analytics that help understand chargeback trends. Exceptional customer support is frequently highlighted for its responsiveness and helpfulness, making this tool essential for businesses dealing with frequent disputes.

March 10, 2025

If you haven't installed this app in your Shopify store yet, you should do it now. The customer service is very quick to respond to all your questions and will take care of everything for you. You don't have to worry about anything, just relax and they will quickly handle the chargeback for you.

Thank you
Chargeflow

DesignedBy The Boss
United States
Over 1 year using the app
February 28, 2025

Just submitted a chargeback request. The process was smooth, fast and professional. Now waiting for their results. Overall, until now, is great.

BabyPark
Hong Kong SAR
Over 1 year using the app
January 10, 2025

Chargeflow's chargeback responses are outstanding and have saved our team a significant amount of time. The account managers are incredibly helpful and provide tailored support, making the process smooth.

The dashboard/interface is user-friendly and intuitive, allowing easy access to all essential information. Overall, I highly recommend Chargeflow for anyone looking to enhance their chargeback management.

The Beard Club
United States
Over 1 year using the app
February 27, 2025

Carina was very helpful and made the process very easy. Customer service was available at 11:00 pm to help me with my issue.

Dapper Xpressions
United States
Over 2 years using the app
January 28, 2025

No brainer application - Chargeflow has incrementally added top and bottom line for our business with very low lift and time requirements from our team.

Highly recommend for any scaling e-commerce brand!

Obvi
United States
Over 1 year using the app
February 13, 2025

Chargeflow has been a game-changer for us!

With its no-win, no-fee model, it delivers us instant ROI while saving us valuable time.

The service has helped streamline our operations across multiple stores and processing platforms.

The team is always helpful and attentive, open to development feedback, with Boaz consistently on hand to assist with any questions.

Highly recommend for anyone looking to simplify chargeback management!

PhenQ (USA)
United Kingdom
11 months using the app
January 22, 2025

We needed to get RDR set up ASAP, so we reached out to Chargeflow's support team, and they were amazing. They jumped right in and made sure everything was up and running smoothly in no time. Super helpful and responsive—definitely recommend if you're looking for a quick and east chargeback solution! Thank you again Joice!!

coBIO™
United States
4 months using the app
February 27, 2025

Super useful app! I don't know what I'd do without them for automated disputes. Carina from support is super helpful and kind too!

ReflectivLabs
Canada
4 months using the app
January 9, 2025

Fantastic app. For years we used CB911 and when they alerted us, we had to login, find the last 4 digits of the card, then go search for it in our payment processor and issue the refund manually, then go back into CB911, and mark it as refunded.

We recently received a Chargeback and ChargeFlow alerted us but also went in and refunded the order on our behalf before it became a chargeback. Our team had to do nothing. Great service and must have to keep your % low.

Also, Mariane in support was super helpful.

Site To Buy
United Kingdom
About 2 months using the app
January 3, 2025

This app has been such a game-changer for my brand's operations! I reached out via email, and Boaz not only jumped on a call to help but went above and beyond multiple times. The support is incredible, and I honestly feel like this app deserves more than 5 stars. Highly recommend!

Shilajit Essence
United States
8 months using the app