Chatbase
- Pricing
-
Free plan available
- Rating
- 4.9 (41)
- Developer
- Chatbase.co Inc.
Featured images gallery
AI agent for your store. It answers shoppers, places orders, and hands off to your team.
Chatbase builds an AI agent trained on your Shopify store and your documents, and keeps it in sync as your products change. Shoppers can ask questions, search products by text or photo, add items to the cart, pay with a checkout link or cash on delivery, and track orders, in chat on your store, WhatsApp, Instagram, and Messenger. Exchanges are drafted for your team to approve in the Chatbase Helpdesk, where a human agent can also take over any conversation.
- Instant answers: Replies to shoppers in their language from your site and docs
- Product search: Finds items by text or photo and adds them to the cart in chat
- Chat checkout: Create orders on your website, WhatsApp, Instagram, and Messenger
- After the sale: Tracks orders and drafts exchanges for a human to approve first
- Human handoff: Your team takes over in the Helpdesk and sees shopper orders
Languages
English
Works with
- Messenger
- Salesforce
- Slack
- Zendesk
Categories
Real-time messaging
Automated responses
Channels
Workflow automation
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 50 Credits
- 1 MB
Hobby
$40 / month
Features
- Access to advanced models
- 700 message credits/month
- 5 enabled AI Actions
- 10 MB
- 2 Members
- Integrations (WhatsApp, Slack and more)
- Basic Analytics
- Attachments
Standard
$150 / month
Features
- 4000 message credits/month
- 8 enabled AI Actions
- 20 MB
- 3 Members
- Voice
- API access
- Personalization
- Advanced Integrations
Pro
$500 / month
Features
- 15000 message credits/month
- 12 enabled AI Actions
- 40 MB
- 5 Members
- Advanced Analytics
- Sources suggestions
- Tickets as a source
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (41)
Chatbase has been a great addition to our Shopify store. The AI chatbot is easy to set up, responds quickly to customer questions, and gives accurate product information. It helps reduce repetitive support work while making the shopping experience smoother for customers. The interface is clean and easy to manage as well. Highly recommended for Shopify stores looking to improve customer support with AI.
Chatbase is a useful and easy-to-use app for improving customer support. The AI chatbot helps answer customer questions quickly and provides helpful information about products. It saves time and makes communication with customers more efficient. Overall, it’s a great tool for enhancing the shopping experience.
Chatbase is a powerful AI chatbot that provides quick and helpful answers to customers. It makes product searches easier and improves the overall shopping experience. The setup is simple, and the chatbot works smoothly with our store.
Support
App support provided by Chatbase.co Inc..
Resources
Developer
2261 Market Street STE 85690, San Francisco CA, CA, 94114, US
Launched
January 7, 2026 · Changelog
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
-
Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, Shopify Functions, Online Store, Shopify admin
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Edit customers
Customer data
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View products
Products, product listings, collections
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Edit orders
All order history, draft orders, order edits, returns
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View discounts
Discount codes and promotions
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Edit Shopify Functions
Cart transforms
-
View Online Store
Online Store pages, theme
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View Shopify admin
Legal policies
-
View other data
Locations
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