Reviews (21)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 0% of ratings are 1 stars
May 18, 2026

We installed Chatbase a few weeks ago and already noticed a reduction in support tickets. The chatbot handles common questions perfectly and saves us a lot of time.

Aftabi Shilajit
United Arab Emirates
20 days using the app
June 14, 2026

Chatbase has been a fantastic addition to my Shopify store. The setup process was simple, and within minutes the chatbot was helping customers with their questions. The AI responses are accurate, fast, and professional, which has improved the overall shopping experience for my customers. It has also reduced my support workload significantly. Great app and definitely worth trying.

GUGII GLOW
Pakistan
11 days using the app
Edited June 4, 2026

Chatbase is one of the best apps I’ve used for my Shopify store. Very easy to set up and the AI responses are fast, smart, and helpful for customers. It improved my customer support experience and saved a lot of time. Highly recommended for any Shopify store owner! Excellent app

Stylinn Shop
Pakistan
4 days using the app
May 20, 2026

Great customer support solution for Shopify merchants. The order tracking feature is very useful, and customers can get updates instantly without contacting our team.

EDITIONS PETUNIA CHATTERTON
France
2 days using the app
May 20, 2026

Chatbase made our store more efficient by automating customer conversations 24/7. Product search and recommendations work very well and improve customer engagement is are this.

CTA Gear
United States
2 days using the app
May 15, 2026

Chatbase has completely improved the way we handle customer support on our Shopify store. The AI replies instantly and helps customers find products quickly. Very easy to set up and works smoothly.

Jelly cat
United States
About 23 hours using the app
May 15, 2026

Excellent AI chatbot app for Shopify stores. The personalized recommendations are surprisingly accurate, and customers love the instant support. Highly recommended for growing stores.

Evry Jewels Store
United Kingdom
About 18 hours using the app
April 10, 2026

My partner complained we were answering the same questions over and over like typical where's my order, what's your return policy, do you ship to australia, etc. installed chatbase and it just handles all of that now?? Customers get answers instantly and we barely need to check our support email now. Freed up so much time for us to actually work on the business. Setup took like 30 min tops

AWMZA ZNWA
Italy
2 days using the app
June 18, 2026

Excellent app! Very easy to set up and the AI responses are fast, accurate, and helpful. It has improved my customer support and saved me a lot of time. Highly recommended!

Mahir Sourcing
United Kingdom
About 5 hours using the app
April 7, 2026

We sell fashion pieces on shopify and were getting SO many dms and emails asking about sizing and "what goes with this" esp at night when our team is offline (most of our customers are in a different timezone). Chatbase handles all of that for us now. gives sizing advice and even suggests matching pieces and adds to cart. Setup was super easy too just connected our store catalog and it trained on that. Wish we found this earlier!

Bella Stitches
United States
About 10 hours using the app