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My partner complained we were answering the same questions over and over like typical where's my order, what's your return policy, do you ship to australia, etc. installed chatbase and it just handles all of that now?? Customers get answers instantly and we barely need to check our support email now. Freed up so much time for us to actually work on the business. Setup took like 30 min tops
We sell fashion pieces on shopify and were getting SO many dms and emails asking about sizing and "what goes with this" esp at night when our team is offline (most of our customers are in a different timezone). Chatbase handles all of that for us now. gives sizing advice and even suggests matching pieces and adds to cart. Setup was super easy too just connected our store catalog and it trained on that. Wish we found this earlier!
this is actually crazy, i found it on youtube, worked literally instantly for my store. I like the fact i can upload past docs and resource guides. Happy to beta test or trial anything you guys need chatbase!
We were having issues with customers buying the wrong supplements on our Shopify store and then asking for refunds. For example, someone would order protein powder without realizing it had dairy. Since we added Chatbase, the AI answers questions before checkout and our refund rate dropped a lot within the first month. Customers also seem more sure about their orders now. Plus, it suggests bundles, which is a nice bonus. Setting it up was easy. It learned from our product pages - it's a solid app.
We run a perfume store on Shopify, and we used to deal with a lot of customer confusion around scent types and product selection.
After integrating Chatbase, the AI handles most of these question in real time, helping customers choose the right fragrance before checkout. This reduced unnecessary returns and improved overall customer confidence. Definitely worth it.
I’ve been using the AI chatbot on my Shopify store and it’s been really helpful so far. It handles most customer questions instantly, so there are fewer support messages and customers don’t have to wait for replies.
I also like how it suggests relevant products, which makes it easier for customers to find what they need and add items to their cart. Setup was pretty straightforward and didn’t take long to get everything running.
Chatbase is amazing! It handles customer support instantly, helps find products, tracks orders, and gives personalized recommendations. Setup with Shopify was easy, and our customers love it!
