Reviews (20)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 0% of ratings are 1 stars
May 18, 2026

We installed Chatbase a few weeks ago and already noticed a reduction in support tickets. The chatbot handles common questions perfectly and saves us a lot of time.

Aftabi Shilajit
United Arab Emirates
20 days using the app
May 20, 2026

Great customer support solution for Shopify merchants. The order tracking feature is very useful, and customers can get updates instantly without contacting our team.

EDITIONS PETUNIA CHATTERTON
France
2 days using the app
May 20, 2026

Chatbase made our store more efficient by automating customer conversations 24/7. Product search and recommendations work very well and improve customer engagement is are this.

CTA Gear
United States
2 days using the app
May 15, 2026

Chatbase has completely improved the way we handle customer support on our Shopify store. The AI replies instantly and helps customers find products quickly. Very easy to set up and works smoothly.

Jelly cat
United States
About 23 hours using the app
April 10, 2026

My partner complained we were answering the same questions over and over like typical where's my order, what's your return policy, do you ship to australia, etc. installed chatbase and it just handles all of that now?? Customers get answers instantly and we barely need to check our support email now. Freed up so much time for us to actually work on the business. Setup took like 30 min tops

AWMZA ZNWA
Italy
2 days using the app
May 15, 2026

Excellent AI chatbot app for Shopify stores. The personalized recommendations are surprisingly accurate, and customers love the instant support. Highly recommended for growing stores.

Evry Jewels Store
United Kingdom
About 18 hours using the app
June 2, 2026

Chatbase has been a fantastic addition to our Shopify store. The AI agent answers customer questions instantly, helps shoppers find products, and even provides personalized recommendations. Our response time has improved significantly, and customers appreciate having support available 24/7. The setup process was simple, and the integration worked perfectly. Highly recommended for merchants looking to improve customer service and sales.

Thobe Abaya
United Arab Emirates
About 15 hours using the app
April 7, 2026

We sell fashion pieces on shopify and were getting SO many dms and emails asking about sizing and "what goes with this" esp at night when our team is offline (most of our customers are in a different timezone). Chatbase handles all of that for us now. gives sizing advice and even suggests matching pieces and adds to cart. Setup was super easy too just connected our store catalog and it trained on that. Wish we found this earlier!

Bella Stitches
United States
About 10 hours using the app
April 6, 2026

this is actually crazy, i found it on youtube, worked literally instantly for my store. I like the fact i can upload past docs and resource guides. Happy to beta test or trial anything you guys need chatbase!

Eleven Percent
United States
39 minutes using the app
June 2, 2026

Chatbase is hands down one of the best apps on Shopify. The AI is incredibly smart, responses feel natural, and it genuinely helps convert visitors into customers. The setup is simple, the customization options are great, and the support team is outstanding. An absolute game-changer for any serious eCommerce store!

HOLIO CARE
United Arab Emirates
3 minutes using the app