Chatdesk: 24/7 Support

Chatdesk: 24/7 Support

Pricing
Free plan available. Free trial available.
Highlights
Use directly in Shopify admin
Rating
5.0 (16)
Developer
Chatdesk

Supercharge social media sales and customer support with AI and 24/7 coverage from US-based experts

As your store grows, keep delighting customers with exceptional customer service. Chatdesk uses AI and US-based customer support experts to resolve tickets for you across social, email, chat, and SMS. We find passionate followers of your brand, train them to solve tickets for you, and manage all scheduling and quality control. There’s still time to get the support you need before BFCM. Our on-demand experts are ready to help.

As your store grows, keep delighting customers with exceptional customer service. Chatdesk uses AI and US-based customer support experts to resolve tickets for you across social, email, chat, and SMS. We find passionate followers of your brand, train them to solve tickets for you, and manage all scheduling and quality control. There’s still time to get the support you need before BFCM. Our on-demand experts are ready to help. more
  • Connect your existing helpdesk, ecommerce tools, and social channels
  • Answer customer questions across social media, email, chat, and SMS
  • Provide 24/7 support, including weekends and holidays, with on-demand agents
  • Scale 1:1 customer engagement without needing to hire and train new team members
  • Increase conversions and achieve high CSAT with zero additional effort
Highlights
Use directly in Shopify admin

Launched

June 17, 2020

Languages

English

Categories

Works with

Gorgias, Zendesk, Salesforce, Attentive, TikTok, Instagram

Pricing

External charges may be billed by Chatdesk separately from your Shopify invoice. Learn more

Free 2-week pilot

Free

  • 2 weeks free
  • Launch support
  • Zero setup fee
  • Facebook, Instagram, Email

Proactive outreach

$900 / month

  • Send 1:1 outbound messages
  • Starting at 600 engagements per month
  • TikTok, YouTube, Reddit, X (Twitter), Email, SMS

14-day free trial

On-demand support

$1,000 / month

  • 24/7 support
  • Starting at 400 tickets solved per month
  • Facebook, Instagram, TikTok, X (Twitter), Email, SMS, Chat

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (16)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
April 25, 2024

Our experience with Chatdesk has been fantastic. The service has been exceptional, and the results are absolutely exceptional. I really recommend Chatdesk to anyone looking to enhance their customer experience and expand the opportunity for revenue in a real, easy to use way. Adding them to our suite of apps has been instrumental in our recent success.

Nomadica
United States
About 1 month using the app
July 29, 2020

We have had great success with Chatdesk. Our ROI is beyond anything we could have projected. Highly recommend.

Agron LLC
United States
About 3 years using the app
July 29, 2020

Chatdesk has been invaluable as we scale our business. Amazing customer service is a pillar of our brand and they’ve enabled us to provide tailored responses extremely quickly with enough flexibility to maintain our unique voice.

Fable Pets
United States
Over 2 years using the app
July 28, 2021

The Chatdesk team is an absolute dream to work with! They were quick to learn our processes and protocols and made an impact with our support tickets on day one. Chatdesk is a lifeline for high volume times like holidays and sale periods. Highly recommend!

ZitSticka
United States
Over 2 years using the app
August 25, 2020

Chatdesk has been a great partner for us. They’ve proven to help increase our organic social revenue MoM by driving conversions with best in class customer service.

Mented Cosmetics
United States
About 2 years using the app

Support

Chatdesk can answer any questions you have about Chatdesk: 24/7 Support.

Developer

Chatdesk

902 Broadway, Fl. 6, New York, NY, 10011, US

More apps like this

4.7 out of 5 stars 1882 total reviews Free plan available
Customer service with Live Chat, Chat bot, Helpdesk, Messenger
4.3 out of 5 stars 699 total reviews Free trial available
Support made simple and scalable.
5.0 out of 5 stars 258 total reviews Free plan available
Live chat app. Live chat helpdesk inbox for customer support

Want to add an app?

Try Shopify free for 3 days