Related categories

Chatdesk ‑ 24/7 Social Support

Respond quickly to customers with 24/7 US-based support teams.

Free plan available. 14-day free trial. Additional charges may apply.

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Speed tested: no impact to your online store

Key values section

Support Customers Everywhere

Delight shoppers 24/7 with high-quality support on social media, email, ticketing & chat. Chatdesk agents are US-based and always on-brand.

Get More Love on Social Media

Grow brand following with real-human support on social channels - Facebook, WhatsApp, Instagram, Messenger, etc. OR plug into your helpdesk.

Effortless Support Outsourcing

Chatdesk hires superfans of your brand as agents, and trains them on your brand's voice and policies. Get 15% boost in conversions & 90+ NPS

App details

Chatdesk ‑ 24/7 Social Support

Chatdesk ‑ 24/7 Social Support

Why Chatdesk?

Chatdesk gives you access to high-quality support agents in the US who are passionate followers of your brand.

Chatdesk finds and hires superfans of your brand as agents, and trains them to support your customers with your brand's voice and policies.

Easily level-up your existing helpdesk like Gorgias, Zendesk, Freshdesk, Intercom, or any other and power your social media support on Facebook, WhatsApp, Messenger, Instagram, TikTok and more.

Get 15% boost in conversions & 90+ NPS with Chatdesk 24/7 Support on social, email, chat and more

Shopify stores love Chatdesk support:

  • “Chatdesk has been so helpful - our response times are significantly lower and the agents are available 24/7 including weekends.” - WeWoreWhat.com

  • “We're VERY brand-conscious and customer satisfaction is our highest priority, but Chatdesk has made it possible to scale.” - liveoutlaw.com

  • “We have used Chatdesk for 2 years and they are simply the BEST. I can pretty much ‘set it and forget it’ when it comes to all of my inbound from social / email, etc.” - fitfighter.com

Why you'll love Chatdesk human customer support:

  • Add the power of real-human customer support to your existing help desk platform
  • Easily handle help tickets, emails, chats, and social media support requests
  • Works seamlessly across Facebook, WhatsApp, Instagram, Messenger, Twitter, TikTok and more.
  • Quickly scale customer support for peak periods like holidays, Black Friday, and more.
  • High-quality, US-based support agents who are always on-brand with our BrandScript Technology
  • Zero hassle for you - we hire, train and manage your customer support agents

Chatdesk works seamlessly with plug and play integration

Connect Chatdesk with Zendesk, Freshdesk, Gorgias, Intercom, Yotpo or with any other platform. We also provide direct integration with 35+ help desk, chat and customer service platforms. Start in minutes without any developer support.

Impact of Chatdesk support on social and help desks:

  1. Quickly resolve customer support tickets - on help desk, Chat, Email, Social and other channels
  2. Respond to customer queries across all social channels - WhatsApp, Facebook, Instagram, Twitter, TikTok, Messenger, and more.
  3. Engage customers better and help them take a faster journey to checkout
  4. Keep your support on-brand and deliver a seamless customer experience
  5. Create happier customers, convert more carts and boost sales.

Flexible, pay-per-ticket pricing - starts at just 40 tickets.

Choose the volume that works best for you, and then easily flex up or down based on your customer demand.

It was never this easy to power up your customer support with real human teams. Questions? Email us at info@chatdesk.com

Add App today and get first 100 tickets FREE.

Launch date

Integrates with

  • Gorgias
  • Zendesk
  • Intercom
  • Freshdesk
  • Yotpo
  • Salesforce
Chatdesk ‑ 24/7 Social Support

Chatdesk ‑ 24/7 Social Support

Why Chatdesk?

Chatdesk gives you access to high-quality support agents in the US who are passionate followers of your brand.

Chatdesk finds and hires superfans of your brand as agents, and trains them to support your customers with your brand's voice and policies.

Easily level-up your existing helpdesk like Gorgias, Zendesk, Freshdesk, Intercom, or any other and power your social media support on Facebook, WhatsApp, Messenger, Instagram, TikTok and more.

Get 15% boost in conversions & 90+ NPS with Chatdesk 24/7 Support on social, email, chat and more

Shopify stores love Chatdesk support:

  • “Chatdesk has been so helpful - our response times are significantly lower and the agents are available 24/7 including weekends.” - WeWoreWhat.com

  • “We're VERY brand-conscious and customer satisfaction is our highest priority, but Chatdesk has made it possible to scale.” - liveoutlaw.com

  • “We have used Chatdesk for 2 years and they are simply the BEST. I can pretty much ‘set it and forget it’ when it comes to all of my inbound from social / email, etc.” - fitfighter.com

Why you'll love Chatdesk human customer support:

  • Add the power of real-human customer support to your existing help desk platform
  • Easily handle help tickets, emails, chats, and social media support requests
  • Works seamlessly across Facebook, WhatsApp, Instagram, Messenger, Twitter, TikTok and more.
  • Quickly scale customer support for peak periods like holidays, Black Friday, and more.
  • High-quality, US-based support agents who are always on-brand with our BrandScript Technology
  • Zero hassle for you - we hire, train and manage your customer support agents

Chatdesk works seamlessly with plug and play integration

Connect Chatdesk with Zendesk, Freshdesk, Gorgias, Intercom, Yotpo or with any other platform. We also provide direct integration with 35+ help desk, chat and customer service platforms. Start in minutes without any developer support.

Impact of Chatdesk support on social and help desks:

  1. Quickly resolve customer support tickets - on help desk, Chat, Email, Social and other channels
  2. Respond to customer queries across all social channels - WhatsApp, Facebook, Instagram, Twitter, TikTok, Messenger, and more.
  3. Engage customers better and help them take a faster journey to checkout
  4. Keep your support on-brand and deliver a seamless customer experience
  5. Create happier customers, convert more carts and boost sales.

Flexible, pay-per-ticket pricing - starts at just 40 tickets.

Choose the volume that works best for you, and then easily flex up or down based on your customer demand.

It was never this easy to power up your customer support with real human teams. Questions? Email us at info@chatdesk.com

Add App today and get first 100 tickets FREE.

Launch date

Integrates with

  • Gorgias
  • Zendesk
  • Intercom
  • Freshdesk
  • Yotpo
  • Salesforce

Pricing 14-day free trial

See all pricing options

Pilot plan

Free to install

First 100 tickets FREE

  • First 100 tickets or 2 weeks (whichever comes first)
  • Zero setup fee for social support
  • Launch support from our Client Success Team
  • FB, IG

Growth plan

$99/month

Includes 40 solved tickets per month

  • Comes out to $2.50 per ticket
  • Based on tickets solved, not responses (Each ticket can have more than 1 response)
  • Live Chat, Email

Advanced plan

$900/month

Includes 400 solved tickets per month

  • Get a 7% volume discount, comes out to $2.25 per ticket
  • Facebook, Instagram, Twitter, TikTok, Live Chat, Email

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • WeWoreWhat

    Location United States
    Time spent using app 16 minutes

    Chatdesk has been so helpful with our customer service - our response times are significantly lower and the team is always so responsive when it comes down to feedback. The agents are available pretty much 24/7 including weekends, which is extremely helpful to us, but also great for the customers. They've made the process seamless by constantly communicating with their team internally and continue to provide us with top notch assistance. Highly recommend them!

  • Outlaw: Bring the scents of adventure to every moment

    Location United States
    Time spent using app 11 months

    I don't know what we would do without Chatdesk! Alexander is a hands-down superstar and our ride-or-die wingman. We're VERY brand-conscious and customer satisfaction is our highest priority, so deciding to get external help wasn't an easy decision, but Chatdesk has made it possible to scale. Our internal Customer Satisfaction Manager works with Chatdesk on everything from current responses to new responses. They work seamlessly with our internal team to cover off-hours tickets and social comments/messages. Customers expect responses in a few hours, and there's no way our internal team could provide that level of support. And so you know this is a real review... It isn't always perfect. Sometimes there are different ways that we wish they'd answer. But we send Alex, our account manager, a quick slack message with a screenshot, and he makes a quick correction with our team and it's fixed moving forward. No system will be perfect, but as long as it's imperfect in new and unexpected ways, we're making progress! And Alex has been an essential part of our customer satisfaction team.
    We're so glad to work with Chatdesk and I recommend them to all small shop owners. (thanks, y'all - and please pass my appreciation on to all your developers and reps, too.)

  • FitFighter

    Location United States
    Time spent using app 43 minutes

    We have used ChatDesk for 2 years and they are simply the BEST. I can pretty much "set it and forget it" when it comes to all of my inbound from social / email / etc. They go above and beyond when answering requests like "my abandoned cart rate is a bit high - do you know why?" and only contact me when it is extremely urgent (they resolve things very quickly, too). They can provide a wealth of data on what your customers are saying about your store - you should definitely use that feature as it will give strong indications on what your business should focus on next. Great people and great product - couldn't ask for a better service. Thanks ChatDesk!

Apps similar to Chatdesk ‑ 24/7 Social Support

  • Tidio ‑ Live Chat & Chatbots

    Tidio ‑ Live Chat & Chatbots

    Live Chat boosted with Chatbots for the best customer support

    4.7 of 5 stars(1553reviews)
    Free plan available
  • Gorgias ‑ Helpdesk & Live Chat

    Gorgias ‑ Helpdesk & Live Chat

    Happier customers. Easier workflows. Faster revenue growth.

    4.4 of 5 stars(541reviews)
    7-day free trial
  • Zendesk

    Zendesk

    Omnichannel customer service and engagement platform

    3.6 of 5 stars(151reviews)
    14-day free trial
  • HelpCenter | FAQ Chat Helpdesk

    HelpCenter | FAQ Chat Helpdesk

    FAQ page, ticketing, Livechat, Chatbot for support, Tabs

    4.7 of 5 stars(1288reviews)
    7-day free trial