Chatdesk: 24/7 Support

Chatdesk: 24/7 Support

Free plan available. 14-day free trial.
Rating (5.0)
Reviews
Developer

Highlights

Built for your business
  • Use directly in Shopify admin

About this app

Launched

June 17, 2020

Languages

English

Works with

Gorgias, Zendesk, Salesforce, Attentive, TikTok, Instagram

Supercharge social media sales and customer support with AI and 24/7 coverage from US-based experts

As your store grows, keep delighting customers with exceptional customer service. Chatdesk uses AI and US-based customer support experts to resolve tickets for you across social, email, chat, and SMS. We find passionate followers of your brand, train them to solve tickets for you, and manage all scheduling and quality control. There’s still time to get the support you need before BFCM. Our on-demand experts are ready to help.

As your store grows, keep delighting customers with exceptional customer service. Chatdesk uses AI and US-based customer support experts to resolve tickets for you across social, email, chat, and SMS. We find passionate followers of your brand, train them to solve tickets for you, and manage all scheduling and quality control. There’s still time to get the support you need before BFCM. Our on-demand experts are ready to help. more
  • Connect your existing helpdesk, ecommerce tools, and social channels
  • Answer customer questions across social media, email, chat, and SMS
  • Provide 24/7 support, including weekends and holidays, with on-demand agents
  • Scale 1:1 customer engagement without needing to hire and train new team members
  • Increase conversions and achieve high CSAT with zero additional effort

Pricing

14-day free trial

External charges may be billed by Chatdesk separately from your Shopify invoice. Learn more

Free 2-week pilot

Free

  • 2 weeks free
  • Launch support
  • Zero setup fee
  • Facebook, Instagram, Email

Proactive outreach

$900/month

  • Send 1:1 outbound messages
  • Starting at 600 engagements per month
  • TikTok, YouTube, Reddit, X (Twitter), Email, SMS

On-demand support

$1,000/month

  • 24/7 support
  • Starting at 400 tickets solved per month
  • Facebook, Instagram, TikTok, X (Twitter), Email, SMS, Chat

Free 2-week pilot

Free

  • 2 weeks free
  • Launch support
  • Zero setup fee
  • Facebook, Instagram, Email

Proactive outreach

$900/month

  • Send 1:1 outbound messages
  • Starting at 600 engagements per month
  • TikTok, YouTube, Reddit, X (Twitter), Email, SMS

On-demand support

$1,000/month

  • 24/7 support
  • Starting at 400 tickets solved per month
  • Facebook, Instagram, TikTok, X (Twitter), Email, SMS, Chat

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

15 reviews

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
July 29, 2020

We have had great success with Chatdesk. Our ROI is beyond anything we could have projected. Highly recommend.

Agron LLC
United States
About 3 years using the app
July 29, 2020

Chatdesk has been invaluable as we scale our business. Amazing customer service is a pillar of our brand and they’ve enabled us to provide tailored responses extremely quickly with enough flexibility to maintain our unique voice.

Fable Pets
United States
Over 2 years using the app
July 28, 2021

The Chatdesk team is an absolute dream to work with! They were quick to learn our processes and protocols and made an impact with our support tickets on day one. Chatdesk is a lifeline for high volume times like holidays and sale periods. Highly recommend!

ZitSticka
United States
Over 2 years using the app
August 25, 2020

Chatdesk has been a great partner for us. They’ve proven to help increase our organic social revenue MoM by driving conversions with best in class customer service.

Mented Cosmetics
United States
About 2 years using the app
March 3, 2022

We have used ChatDesk for 2 years and they are simply the BEST. I can pretty much "set it and forget it" when it comes to all of my inbound from social / email / etc. They go above and beyond when answering requests like "my abandoned cart rate is a bit high - do you know why?" and only contact me when it is extremely urgent (they resolve things very quickly, too). They can provide a wealth of data on what your customers are saying about your store - you should definitely use that feature as it will give strong indications on what your business should focus on next. Great people and great product - couldn't ask for a better service. Thanks ChatDesk!

FitFighter
United States
About 1 year using the app

About this app

Launched

June 17, 2020

Languages

English

Works with

Gorgias, Zendesk, Salesforce, Attentive, TikTok, Instagram

Built by Chatdesk

About Chatdesk

5.0 average rating

3 years building apps for the Shopify App Store

902 Broadway, Fl. 6, New York, NY, 10011, US

Support

Send a message

9292484090

support@chatdesk.com

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