Chatdesk ‑ Email & FB Support

Chatdesk ‑ Email & FB Support

by Chatdesk

Increase sales on Facebook, Instagram, Chat & Email Support

5.0 of 5 stars(9 reviews)

Get 24/7 Customer Support

Respond fast to all your Facebook, Instagram comments, Chat and Emails. Respond fast during after hours and peak times.

Increase sales

Drive conversion by answering pre-sale questions, FAQs and repetitive tickets. Responses perfectly match your brand voice from day one.

Connects to your help desk

Integrates with Gorgias, Zendesk, Freshdesk, Kustomer, Intercom, Front. No dev work needed

About Chatdesk ‑ Email & FB Support

Chatdesk Scales Customer Service for Your E-commerce Brand

We bring together Superfans of your brand to solve tickets and drive conversions, with responses that perfectly match your brand voice from day one.

With Chatdesk, you can solve repetitive email tickets and increase conversions on Facebook and Instagram comments with personalized customer support.

We help you scale your customer care efficiently with high quality agents who are Superfans of your brand. The Superfans work alongside your support team and free up your time.

You get 24/7 coverage, happier customers and more conversions.

Chatdesk Solves

  • Pre-sale FAQs, Product questions and availability
  • Engagement on Facebook, Instagram & Social Ads
  • Protecting brand reputation by moderating spam & negative comments
  • Order status, Returns, Promo codes, Cancellations, Defects / damages, Address / order changes, Login issues and technical troubleshooting
  • 24/7 support coverage during after hours and peak times
  • Ticket prioritization and tagging
  • Hiring, training & scheduling Superfans of your brand
  • Ensuring consistent brand voice

How it works

  1. Add your channels. Our platform learns from your historical tickets by using machine learning.
  2. Select your team members from US based Chatdesk Experts, who are superfans of your brand. Many Experts are your existing customers and they're excited to help others.
  3. Customer messages get routed to your Experts to solve. Responses are personalized for each customer.

Why Chatdesk is better than Chatbots

  • Chatbots have robotic, impersonal responses to customers. Chatdesk gives you personalized responses from Superfans of your brand
  • For bots, you have to setup scripts, flows, FAQ responses and keep them up to date. With Chatdesk, your Chatdesk Experts can start responding to customers in 1 day. No pre-work needed
  • For chatbots, when your business changes, you have to update all of your content and retrain the bot and you may need help from a developer to make changes. With Chatdesk, you can make changes at any time. Handpick your team, set their schedule and the types of tickets you want them to work on. You have full control

High quality and personalized

From day one, Chatdesk Experts perfectly match your brand voice. Our software helps them use your exact style and tone.

Low pricing

Set your monthly budget and scale up and down at any time. You only pay per ticket solved. No upfront costs.

Launch in days

No dev work or training needed. Easily customize the types of tickets you want your Chatdesk Team to work on (e.g. FAQs, pre-sale customers, returns).

Integrates with

  • Gorgias,
  • Zendesk,
  • Freshdesk,
  • Kustomer,
  • Facebook,
  • Instagram

Media gallery


Pricing 14-day free trial

See all pricing options

Growth plan


$25 per each additional 10 tickets

  • Unlimited Customer support agents
  • 40 solved tickets per month included
  • Facebook
  • Instagram
  • Live Chat
  • Email
  • Customer Service

Advanced plan


$23 per each additional 10 tickets

  • Unlimited Customer support agents
  • 400 solved tickets per month included
  • Facebook
  • Instagram
  • Live Chat
  • Email
  • Customer Service

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

Most recent reviews


Minimal time and effort for great payoff. Customer Support has been a huge weight lifted off our shoulders since we brought on Chatdesk. It was quick and easy to get started, and has helped our company scale support tremendously! Their whole team is great to work with too.


The Chatdesk team is an absolute dream to work with! They were quick to learn our processes and protocols and made an impact with our support tickets on day one. Chatdesk is a lifeline for high volume times like holidays and sale periods. Highly recommend!

Thinx | Thinx (BTWN) | Speax

Our CX team at Thinx has significantly benefited from onboarding Chatdesk last year. At first, we used the Shift tool to automate some of our common phone requests like returns and forward calls to chat. We then most recently onboarded Chatdesk Teams and Trends for social support. With Chatdesk answering DMs, mentions, and posts, we have finally offered our customers 24-7 support and help on our social channels and allowed us to maintain our brand voice. With trends, we have also been able to quantify the types of conversations across our social media channels. The Chatdesk team is also genuinely great! Our business partner is on top of all our requests and handles our concerns and questions with extreme care and attention. The team, in general, is incredibly efficient and responsive to any issues or questions we flag. I really could not imagine a better team to support us!