Outlaw: Bring the scents of adventure to every moment
I don't know what we would do without Chatdesk! Alexander is a hands-down superstar and our ride-or-die wingman. We're VERY brand-conscious and customer satisfaction is our highest priority, so deciding to get external help wasn't an easy decision, but Chatdesk has made it possible to scale. Our internal Customer Satisfaction Manager works with Chatdesk on everything from current responses to new responses. They work seamlessly with our internal team to cover off-hours tickets and social comments/messages. Customers expect responses in a few hours, and there's no way our internal team could provide that level of support. And so you know this is a real review... It isn't always perfect. Sometimes there are different ways that we wish they'd answer. But we send Alex, our account manager, a quick slack message with a screenshot, and he makes a quick correction with our team and it's fixed moving forward. No system will be perfect, but as long as it's imperfect in new and unexpected ways, we're making progress! And Alex has been an essential part of our customer satisfaction team.
We're so glad to work with Chatdesk and I recommend them to all small shop owners. (thanks, y'all - and please pass my appreciation on to all your developers and reps, too.)
We have used ChatDesk for 2 years and they are simply the BEST. I can pretty much "set it and forget it" when it comes to all of my inbound from social / email / etc. They go above and beyond when answering requests like "my abandoned cart rate is a bit high - do you know why?" and only contact me when it is extremely urgent (they resolve things very quickly, too). They can provide a wealth of data on what your customers are saying about your store - you should definitely use that feature as it will give strong indications on what your business should focus on next. Great people and great product - couldn't ask for a better service. Thanks ChatDesk!
Chatdesk has been a huge help for our business. We're a fast growing company and threw a lot of information and scenarios for them to handle in a short amount of time. The team got up to speed quickly. Most of all, they are always open to feedback and very proactive, allowing us to trust them with our customer service.
Great multi-platformed customer support. Wonderful communication (catch-ups every week) and prompt addressing of any issues. Very satisfied with the help Chatdesk provides.
Minimal time and effort for great payoff. Customer Support has been a huge weight lifted off our shoulders since we brought on Chatdesk. It was quick and easy to get started, and has helped our company scale support tremendously! Their whole team is great to work with too.
The Chatdesk team is an absolute dream to work with! They were quick to learn our processes and protocols and made an impact with our support tickets on day one. Chatdesk is a lifeline for high volume times like holidays and sale periods. Highly recommend!
Thinx | Thinx (BTWN) | Speax
Our CX team at Thinx has significantly benefited from onboarding Chatdesk last year. At first, we used the Shift tool to automate some of our common phone requests like returns and forward calls to chat. We then most recently onboarded Chatdesk Teams and Trends for social support. With Chatdesk answering DMs, mentions, and posts, we have finally offered our customers 24-7 support and help on our social channels and allowed us to maintain our brand voice. With trends, we have also been able to quantify the types of conversations across our social media channels. The Chatdesk team is also genuinely great! Our business partner is on top of all our requests and handles our concerns and questions with extreme care and attention. The team, in general, is incredibly efficient and responsive to any issues or questions we flag. I really could not imagine a better team to support us!
Chatdesk has supported our growth by helping us maintain fast response times and high-quality service over social channels. Our business fluctuates seasonally so Chatdesk's flexibility allows us to seamlessly scale our team based on demand. The Chatdesk team is also super responsive and easy to work with.
Chatdesk has been a great partner for us. They’ve proven to help increase our organic social revenue MoM by driving conversions with best in class customer service.
Our Chatdesk Experts have been super helpful in providing support to our customers during after hours and peak times. We've been really impressed with the quality of their work and how easy it is to set flexible schedules that fit our needs. They're super responsive and will absolutely work closely with you to learn your brand voice and execute customer service the way you need them to.