Chatdesk 24/7 Customer Support
Get real human support to help you respond faster to customers
App highlights
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Seamless workflow: use directly in Shopify admin
Key values section
Get 24/7 Customer Support
Respond fast to all your Facebook, Instagram, TikTok comments, Chat and Emails. Respond fast during after hours and peak times.
Increase sales
Drive conversion by answering pre-sale questions, FAQs and repetitive tickets. Responses perfectly match your brand voice from day one.
Connect channels in 1 click
Instantly integrate with all your platforms including Gorgias, Zendesk, Reamaze, Freshdesk, Kustomer, Gladly, Front. No dev work needed
Chatdesk 24/7 Customer Support
Launch date
Integrates with
- Gorgias
- Zendesk
- Kustomer
- TikTok
Chatdesk 24/7 Customer Support
Launch date
Integrates with
- Gorgias
- Zendesk
- Kustomer
- TikTok
Pricing 14-day free trial
See all pricing optionsGrowth plan
$99/month
$25 per each additional 10 tickets
Advanced plan
$900/month
$23 per each additional 10 tickets
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Reviews
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Outlaw: Bring the scents of adventure to every moment
I don't know what we would do without Chatdesk! Alexander is a hands-down superstar and our ride-or-die wingman. We're VERY brand-conscious and customer satisfaction is our highest priority, so deciding to get external help wasn't an easy decision, but Chatdesk has made it possible to scale. Our internal Customer Satisfaction Manager works with Chatdesk on everything from current responses to new responses. They work seamlessly with our internal team to cover off-hours tickets and social comments/messages. Customers expect responses in a few hours, and there's no way our internal team could provide that level of support. And so you know this is a real review... It isn't always perfect. Sometimes there are different ways that we wish they'd answer. But we send Alex, our account manager, a quick slack message with a screenshot, and he makes a quick correction with our team and it's fixed moving forward. No system will be perfect, but as long as it's imperfect in new and unexpected ways, we're making progress! And Alex has been an essential part of our customer satisfaction team.
We're so glad to work with Chatdesk and I recommend them to all small shop owners. (thanks, y'all - and please pass my appreciation on to all your developers and reps, too.)
FitFighter
We have used ChatDesk for 2 years and they are simply the BEST. I can pretty much "set it and forget it" when it comes to all of my inbound from social / email / etc. They go above and beyond when answering requests like "my abandoned cart rate is a bit high - do you know why?" and only contact me when it is extremely urgent (they resolve things very quickly, too). They can provide a wealth of data on what your customers are saying about your store - you should definitely use that feature as it will give strong indications on what your business should focus on next. Great people and great product - couldn't ask for a better service. Thanks ChatDesk!
FINESSE
Chatdesk has been a huge help for our business. We're a fast growing company and threw a lot of information and scenarios for them to handle in a short amount of time. The team got up to speed quickly. Most of all, they are always open to feedback and very proactive, allowing us to trust them with our customer service.
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