Chatdesk ‑ 24/7 Social Support

Chatdesk ‑ 24/7 Social Support

Free plan available. 14-day free trial. Additional charges may apply.
Rating (5)
Reviews
Developer
Chatdesk

Highlights

Speed tested
  • No impact to your online store
Built for your business
  • Use directly in Shopify admin

About this app

Launched

June 17, 2020

Languages

English

Integrates with

Gorgias, Zendesk, Intercom, Freshdesk, Yotpo, Salesforce

Delight customers 24/7 with human support across Facebook, WhatsApp, E-mail, Helpdesk, Chat & Social

Delight shoppers with on demand, U.S.-based customer support across social media, email, helpdesk, live chat, and more. Chatdesk finds passionate followers of your brand, and trains them to respond with your brand’s voice and policies. We even handle their hiring and scheduling so you can scale your support faster with zero-effort. Chatdesk support agents work on-demand as your store grows. Provide amazing customer experience 24/7 without worrying about brand value or operational overheads.

  • Delight customers with real-human support on social media, email, chat and more.
  • Provide 24/7 support, including weekends and holidays, with on-demand agents
  • Engage customers better with high-quality support that is always on-brand
  • Scale support faster without ever hiring, training or managing support teams
  • Get 15% increase in conversions and 90+ NPS with zero additional effort

Pricing

14-day free trial

Pilot plan

Free to install

First 100 tickets FREE

  • First 100 tickets or 2 weeks (whichever comes first)
  • Zero setup fee for social support
  • Launch support from our Client Success Team
  • FB, IG

Growth plan

$99/month

Includes 40 solved tickets per month

  • Comes out to $2.50 per ticket
  • Based on tickets solved, not responses (Each ticket can have more than 1 response)
  • Live Chat, Email

Advanced plan

$900/month

Includes 400 solved tickets per month

  • Get a 7% volume discount, comes out to $2.25 per ticket
  • Facebook, Instagram, Twitter, TikTok, Live Chat, Email

Pilot plan

Free to install

First 100 tickets FREE

  • First 100 tickets or 2 weeks (whichever comes first)
  • Zero setup fee for social support
  • Launch support from our Client Success Team
  • FB, IG

Growth plan

$99/month

Includes 40 solved tickets per month

  • Comes out to $2.50 per ticket
  • Based on tickets solved, not responses (Each ticket can have more than 1 response)
  • Live Chat, Email

Advanced plan

$900/month

Includes 400 solved tickets per month

  • Get a 7% volume discount, comes out to $2.25 per ticket
  • Facebook, Instagram, Twitter, TikTok, Live Chat, Email

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

14 reviews
Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
August 31, 2022

Chatdesk has been so helpful with our customer service - our response times are significantly lower and the team is always so responsive when it comes down to feedback. The agents are available pretty much 24/7 including weekends, which is extremely helpful to us, but also great for the customers. They've made the process seamless by constantly communicating with their team internally and continue to provide us with top notch assistance. Highly recommend them!

WeWoreWhat
United States
Time spent using app: 16 minutes
March 7, 2022

I don't know what we would do without Chatdesk! Alexander is a hands-down superstar and our ride-or-die wingman. We're VERY brand-conscious and customer satisfaction is our highest priority, so deciding to get external help wasn't an easy decision, but Chatdesk has made it possible to scale. Our internal Customer Satisfaction Manager works with Chatdesk on everything from current responses to new responses. They work seamlessly with our internal team to cover off-hours tickets and social comments/messages. Customers expect responses in a few hours, and there's no way our internal team could provide that level of support. And so you know this is a real review... It isn't always perfect. Sometimes there are different ways that we wish they'd answer. But we send Alex, our account manager, a quick slack message with a screenshot, and he makes a quick correction with our team and it's fixed moving forward. No system will be perfect, but as long as it's imperfect in new and unexpected ways, we're making progress! And Alex has been an essential part of our customer satisfaction team.
We're so glad to work with Chatdesk and I recommend them to all small shop owners. (thanks, y'all - and please pass my appreciation on to all your developers and reps, too.)

Outlaw: Bring the scents of adventure to every moment
United States
Time spent using app: 11 months
March 3, 2022

We have used ChatDesk for 2 years and they are simply the BEST. I can pretty much "set it and forget it" when it comes to all of my inbound from social / email / etc. They go above and beyond when answering requests like "my abandoned cart rate is a bit high - do you know why?" and only contact me when it is extremely urgent (they resolve things very quickly, too). They can provide a wealth of data on what your customers are saying about your store - you should definitely use that feature as it will give strong indications on what your business should focus on next. Great people and great product - couldn't ask for a better service. Thanks ChatDesk!

FitFighter
United States
Time spent using app: 43 minutes

About this app

Launched

June 17, 2020

Languages

English

Integrates with

Gorgias, Zendesk, Intercom, Freshdesk, Yotpo, Salesforce

Built by Chatdesk

About Chatdesk

1 app

5 average rating

2 years building apps for the Shopify App Store

Support

Send a message

9292484090

support@chatdesk.com

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