Chatdesk 24/7 Customer Support

Get real human support to help you respond faster to customers

Free plan available. 14-day free trial. Additional charges may apply.

App highlights

  • Seamless workflow: use directly in Shopify admin

Key values section

Whenever, however you need it

After hours, weekend, or 24/7 - you choose. Chat, social, and email - Chatdesk’s US-Based Experts flex to your support needs.

Higher conversions

Shopify stores who work with us see a 10% increase in conversions and 90+ NPS. Easy few-clicks integration, no dev work needed.

Always on-brand

Our CX Experts use our proprietary BrandScript Technology to be fluent in your brand voice from day one.

Chatdesk 24/7 Customer Support

Chatdesk 24/7 Customer Support

Get 24/7 high-quality coverage with pay per ticket pricing

With plans starting with as little as 40 tickets, simply choose the ticket volume that works best for you, and then easily flex up or down to cost-effectively keep pace with your ever-changing customer demand.

Worry-free customer support outsourcing.

92% of e-commerce brands who work with us stay with us. We take recruiting, training, and managing agents off your plate and guarantee the same quality as in-house support. All accounts get a Client Success Manager at no additional cost so we can ensure 100% client satisfaction.

Get additional support during peak times (promos, ad campaigns, holidays, etc).

The faster you can respond to customers - especially during peak times - the more you can optimize on conversions and keep those CSAT scores up. When those peak periods hit, you can scale up your plan for that month, and then scale back down after.

Integration takes less than 10 minutes.

Connect your helpdesk and social accounts, and you’ll be instantly integrated. We work with Gorgias, Zendesk, Reamaze, Freshdesk, Kustomer, Gladly, Front, Helpscout, Facebook, Instagram, and TikTok. No dev work needed.

You can also schedule a call with us to help you get set up in minutes. Or if you have any questions, send us an email at info@chatdesk.com and we’ll be happy to help.

We can help support all types of tickets:

  • Pre-sale inquiries including: Product-related questions and availability
  • Order Status
  • Returns
  • Promo codes,
  • Cancellations
  • Defects/damages
  • Address Order Changes
  • Login issues
  • Checkout issues
  • Technical Troubleshooting
  • Moderation of spam and negative comments on social
  • Community engagement on social
  • Proactive Social Engagement

How it Works

  1. After you integrate your social and help desk channels, we’ll schedule a call with you so we can help you prepare for your pilot.

  2. In the meantime, Chatdesk comes up with a Standard Response Guide using our BrandScript Technology. It analyzes your previous responses to come up with guidelines for our Experts.

  3. In our pilot prep session, we’ll go over any questions you have and the following: (a) The Standard Response Guide (b) Which tickets you want prioritized (c) Hours of coverage (after-hours, weekend, 24/7, regular business hours?) (d) When you want to go live

  4. Once we’re all set there, Chatdesk starts recruiting and training Experts.

  5. When Experts have completed the training and pass the test, we go live.

  6. For ongoing support, our Client Success Managers typically like to meet with you once a week to keep you up to date. Outside of that, you can Slack or e-mail your Client Success manager any time with questions.

Launch date

Integrates with

  • Gorgias
  • Zendesk
  • Facebook
  • Instagram
  • Reamaze
Chatdesk 24/7 Customer Support

Chatdesk 24/7 Customer Support

Get 24/7 high-quality coverage with pay per ticket pricing

With plans starting with as little as 40 tickets, simply choose the ticket volume that works best for you, and then easily flex up or down to cost-effectively keep pace with your ever-changing customer demand.

Worry-free customer support outsourcing.

92% of e-commerce brands who work with us stay with us. We take recruiting, training, and managing agents off your plate and guarantee the same quality as in-house support. All accounts get a Client Success Manager at no additional cost so we can ensure 100% client satisfaction.

Get additional support during peak times (promos, ad campaigns, holidays, etc).

The faster you can respond to customers - especially during peak times - the more you can optimize on conversions and keep those CSAT scores up. When those peak periods hit, you can scale up your plan for that month, and then scale back down after.

Integration takes less than 10 minutes.

Connect your helpdesk and social accounts, and you’ll be instantly integrated. We work with Gorgias, Zendesk, Reamaze, Freshdesk, Kustomer, Gladly, Front, Helpscout, Facebook, Instagram, and TikTok. No dev work needed.

You can also schedule a call with us to help you get set up in minutes. Or if you have any questions, send us an email at info@chatdesk.com and we’ll be happy to help.

We can help support all types of tickets:

  • Pre-sale inquiries including: Product-related questions and availability
  • Order Status
  • Returns
  • Promo codes,
  • Cancellations
  • Defects/damages
  • Address Order Changes
  • Login issues
  • Checkout issues
  • Technical Troubleshooting
  • Moderation of spam and negative comments on social
  • Community engagement on social
  • Proactive Social Engagement

How it Works

  1. After you integrate your social and help desk channels, we’ll schedule a call with you so we can help you prepare for your pilot.

  2. In the meantime, Chatdesk comes up with a Standard Response Guide using our BrandScript Technology. It analyzes your previous responses to come up with guidelines for our Experts.

  3. In our pilot prep session, we’ll go over any questions you have and the following: (a) The Standard Response Guide (b) Which tickets you want prioritized (c) Hours of coverage (after-hours, weekend, 24/7, regular business hours?) (d) When you want to go live

  4. Once we’re all set there, Chatdesk starts recruiting and training Experts.

  5. When Experts have completed the training and pass the test, we go live.

  6. For ongoing support, our Client Success Managers typically like to meet with you once a week to keep you up to date. Outside of that, you can Slack or e-mail your Client Success manager any time with questions.

Launch date

Integrates with

  • Gorgias
  • Zendesk
  • Facebook
  • Instagram
  • Reamaze

Pricing 14-day free trial

See all pricing options

Pilot plan

Free to install

First 100 tickets FREE

  • First 100 tickets or 2 weeks (whichever comes first)
  • Zero setup fee for social support
  • Launch support from our Client Success Team
  • FB, IG

Growth plan

$99/month

Includes 40 solved tickets per month

  • Comes out to $2.50 per ticket
  • Based on tickets solved, not responses (Each ticket can have more than 1 response)
  • Live Chat, Email

Advanced plan

$900/month

Includes 400 solved tickets per month

  • Get a 7% volume discount, comes out to $2.25 per ticket
  • Facebook, Instagram, Twitter, TikTok, Live Chat, Email

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
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  • 3 of 5 stars
    0% of ratings are 3 stars
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  • 2 of 5 stars
    0% of ratings are 2 stars
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  • 1 of 5 stars
    0% of ratings are 1 stars
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Outlaw: Bring the scents of adventure to every moment

I don't know what we would do without Chatdesk! Alexander is a hands-down superstar and our ride-or-die wingman. We're VERY brand-conscious and customer satisfaction is our highest priority, so deciding to get external help wasn't an easy decision, but Chatdesk has made it possible to scale. Our internal Customer Satisfaction Manager works with Chatdesk on everything from current responses to new responses. They work seamlessly with our internal team to cover off-hours tickets and social comments/messages. Customers expect responses in a few hours, and there's no way our internal team could provide that level of support. And so you know this is a real review... It isn't always perfect. Sometimes there are different ways that we wish they'd answer. But we send Alex, our account manager, a quick slack message with a screenshot, and he makes a quick correction with our team and it's fixed moving forward. No system will be perfect, but as long as it's imperfect in new and unexpected ways, we're making progress! And Alex has been an essential part of our customer satisfaction team.
We're so glad to work with Chatdesk and I recommend them to all small shop owners. (thanks, y'all - and please pass my appreciation on to all your developers and reps, too.)

FitFighter

We have used ChatDesk for 2 years and they are simply the BEST. I can pretty much "set it and forget it" when it comes to all of my inbound from social / email / etc. They go above and beyond when answering requests like "my abandoned cart rate is a bit high - do you know why?" and only contact me when it is extremely urgent (they resolve things very quickly, too). They can provide a wealth of data on what your customers are saying about your store - you should definitely use that feature as it will give strong indications on what your business should focus on next. Great people and great product - couldn't ask for a better service. Thanks ChatDesk!

FINESSE

Chatdesk has been a huge help for our business. We're a fast growing company and threw a lot of information and scenarios for them to handle in a short amount of time. The team got up to speed quickly. Most of all, they are always open to feedback and very proactive, allowing us to trust them with our customer service.

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