Highlights
-
Use directly in Shopify admin
About this app
Launched
June 17, 2020
Languages
English
Categories
Support ticket managementWorks with
Gorgias, Zendesk, Freshdesk, Yotpo, Salesforce, AttentiveDelight customers 24/7 with human support across Facebook, Instagram, Email, SMS, Chat, & Social
Delight shoppers with on demand, U.S.-based customer support across social media, email, helpdesk, live chat, and SMS. Chatdesk finds passionate followers of your brand, and trains them to respond with your brand’s voice and policies. We even handle their hiring and scheduling so you can scale your support faster with zero-effort. Chatdesk support agents work on-demand as your store grows. Provide amazing customer experience 24/7 without worrying about brand value or operational overheads.
-
Delight customers with real-human support on social media, email, chat, and SMS.
-
Provide 24/7 support, including weekends and holidays, with on-demand agents
-
Engage customers better with high-quality support that is always on-brand
-
Scale support faster without ever hiring, training or managing support teams
-
Increase conversions and achieve high CSAT with zero additional effort
Pricing
14-day free trialPilot plan
Free to install
First 100 tickets FREE
- First 100 tickets or 2 weeks (whichever comes first)
- Zero setup fee for social support
- Launch support from our Client Success Team
- FB,IG
Growth plan
$250/month
Includes 100 solved tickets per month
- Comes out to $2.50 per ticket
- Based on tickets solved, not responses (Each ticket can have more than 1 response)
- FB, IG, TikTok, Twitter
Advanced plan
$1,000/month
Includes 400 solved tickets per month
- Advanced tickets included (e.g. returns, order status, cancellations, etc)
- Facebook, Instagram, Twitter, TikTok, Live Chat, Email
Pilot plan
Free to install
First 100 tickets FREE
- First 100 tickets or 2 weeks (whichever comes first)
- Zero setup fee for social support
- Launch support from our Client Success Team
- FB,IG
Growth plan
$250/month
Includes 100 solved tickets per month
- Comes out to $2.50 per ticket
- Based on tickets solved, not responses (Each ticket can have more than 1 response)
- FB, IG, TikTok, Twitter
Advanced plan
$1,000/month
Includes 400 solved tickets per month
- Advanced tickets included (e.g. returns, order status, cancellations, etc)
- Facebook, Instagram, Twitter, TikTok, Live Chat, Email
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
15 reviews
- 100% of ratings are 5 stars
-
0% of ratings are 4 stars
-
0% of ratings are 3 stars
-
0% of ratings are 2 stars
-
0% of ratings are 1 stars
ChatDesk is the perfect solution for any company looking to scale or manage its customer support service while preserving the gold standard of customer satisfaction. Under 5'10 is a fast growing E-Commerce Brand. As such, we needed a larger customer support staff to meet the demand of nonstop tickets flowing into our Gorgias helpdesk via email, chat, SMS, and social media channels. The particularities of our brand are VERY unique making it time intensive and thereby costly to train new CS agent in-house the old fashion way. Our online shoppers are beyond excited when they discover our brand but feel lost in how to find their proper fit. Their needs could be sensitive and as such, guiding customers to find clothes that fit them potentially for the very first time in their lives is no 'short' task. The returning customer loyalty is very strong as well. This made us even more hesitant to hire 3rd party help but 24/7 coverage was needed and we were falling way behind. Keep in mind that we also use several systems and apps integrated with Shopify including but not limited to our 3PL warehouse management system. With all this taken into account, we were vigilant to not sacrifice the quality of our customer satisfaction and system operations by loosely scaling our staff in search of relief out there only to likely get unsatisfactory results or even worse. We are grateful here at Under 5'10 that Chatdesk found us and reached out for a meeting to discuss taking the wheel to fully managing our customer service department. Set up was simple and they blew us away with their machine learning software, 24/7 coverage, affordable pricing costs, and their creative training process for auditing the experts to always ensure delivery of precisely on-brand, perfectly personalized responses. A huge shout out to Alexander, Caitlin, and Aneto for always professionally staying on top of our account and leading our CX experts with a smile! It's been a true pleasure working together. Thank you ChatDesk for being an essential part of our brand.
We have used ChatDesk for 2 years and they are simply the BEST. I can pretty much "set it and forget it" when it comes to all of my inbound from social / email / etc. They go above and beyond when answering requests like "my abandoned cart rate is a bit high - do you know why?" and only contact me when it is extremely urgent (they resolve things very quickly, too). They can provide a wealth of data on what your customers are saying about your store - you should definitely use that feature as it will give strong indications on what your business should focus on next. Great people and great product - couldn't ask for a better service. Thanks ChatDesk!
I don't know what we would do without Chatdesk! Alexander is a hands-down superstar and our ride-or-die wingman. We're VERY brand-conscious and customer satisfaction is our highest priority, so deciding to get external help wasn't an easy decision, but Chatdesk has made it possible to scale. Our internal Customer Satisfaction Manager works with Chatdesk on everything from current responses to new responses. They work seamlessly with our internal team to cover off-hours tickets and social comments/messages. Customers expect responses in a few hours, and there's no way our internal team could provide that level of support. And so you know this is a real review... It isn't always perfect. Sometimes there are different ways that we wish they'd answer. But we send Alex, our account manager, a quick slack message with a screenshot, and he makes a quick correction with our team and it's fixed moving forward. No system will be perfect, but as long as it's imperfect in new and unexpected ways, we're making progress! And Alex has been an essential part of our customer satisfaction team.
We're so glad to work with Chatdesk and I recommend them to all small shop owners. (thanks, y'all - and please pass my appreciation on to all your developers and reps, too.)
Chatdesk has been a huge help for our business. We're a fast growing company and threw a lot of information and scenarios for them to handle in a short amount of time. The team got up to speed quickly. Most of all, they are always open to feedback and very proactive, allowing us to trust them with our customer service.
Great multi-platformed customer support. Wonderful communication (catch-ups every week) and prompt addressing of any issues. Very satisfied with the help Chatdesk provides.
About this app
Launched
June 17, 2020
Languages
English
Categories
Support ticket managementWorks with
Gorgias, Zendesk, Freshdesk, Yotpo, Salesforce, AttentiveBuilt by Chatdesk
Support
Send a message9292484090
support@chatdesk.com
More apps like this


