ChatIQ: AI chatbot & Live Chat

I’m really sorry to hear about your experience, and I truly understand your frustration. We absolutely do not want you to feel like you’ve been scammed, and I want to assure you that we are committed to resolving this.

I apologize that the auto-sync feature hasn’t been working as expected. Unfortunately, we are aware that it’s currently not performing up to standard, and our team is actively working on a fix.

To make things right, we will be processing a full refund for you, and you should see it reflected in your shop account soon. We genuinely appreciate your patience, and I apologize for the delay in support. We’re taking your feedback seriously and will use it to improve both our service and customer support response time.

If there’s anything else you need in the meantime, please feel free to reach out. Again, I apologize for the inconvenience, and I appreciate your understanding.

Thank you for sharing your experience, and I’m truly sorry for the frustration this has caused.

It’s unacceptable that you weren’t able to verify your account due to not receiving the email, and even more frustrating that your messages to support weren’t responded to effectively. That’s not the experience we want for any of our users.

We’re currently aware of issues affecting account verification emails as well as product pricing defaults, and our team is actively working on resolving them. I understand how disappointing it must have been—especially after things started off smoothly.

As a gesture of our apology, we’ll be issuing you a full refund for the recent charge. It will be reflected in your shop account shortly.

We’re not a scam—we’re a small team working hard to improve, and your feedback is crucial in helping us do that. I'm truly sorry we let you down, and I hope we’ll have a chance to provide you with a much better experience moving forward.