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I've tried a ton of these apps btw and there was one that was really good or something like that but they gave me a lifetime premium act and then cancelled it because I didn't log in one month. Happy to pay for a service once it gets better but this app is the only service i know of that does the omnichannel for free version. But what I like most about this app was the loud phone app notifications. Also I didn't need to log in and out every time, which was a pain on some other ones. Being able to just log in once on a mobile app and leave it sit is key. Otherwise I don't remember to log in and miss notifications. Also, live chat support is included in the free plan.
Hello Healy,
It's so rewarding to hear from you. Our goal is to create a helpful, easy-to-use platform tailored to business's needs. User insights allow us to continually enhance features. So if there's any way we can improve, don't hesitate to let us know.
Thank you again for using our app and taking the time to give us your feedback. We're looking towards our continuous cooperation.
Best regards,
Chative.IO Team
Excellent customer service. Every time I have a problem, I open send live messages to them and quickly get someone to help (especially thank Ly) most times. The customization suits my site. My only suggestion would be to allow the Track Order to appear in the live chat. Other than that, I think it’s great.
Hey there,
We're so happy to hear that the assistance was helpful for you. We'll make sure to pass along your kind words to Ly. We'll also forward your suggestion to our product team. We would love to keep the feedback coming - it really helps us prioritize what to build next.
If you ever need further support, don't hesitate to reach out. We're all ears.
Cheers,
Chative.IO Team
so far so good. Simple set up and way easier to use than other ones I’ve tried. 5 star for the support team, they got back to me right away. Highly recommended
Hello TGN,
Thank you so much for taking the time to give us your feedback. Hearing the specifics of what we're doing well and where you see room for improvement is invaluable for our team as we continue refining the platform to best meet the real needs of your business.
Please continue reaching out with any ideas or issues as you use the app moving forward. We rely on user perspectives to guide where we invest dev time next.
Thanks again for your partnership and trust!
Warm regards,
Chative.IO Team
Love the app; simple to use and great function. The workflow automation is helpful and easy to set up. The support was really quick and real time
Riêng mình thấy thì team hỗ trợ của Chative ổn hơn so với các app khác mình từng dùng. Mình thấy app không giới hạn kết nối và đặc biệt nó free nên mình đã kết nối các page và website vào app. Hiện tại mình dùng app thấy rất ổn nên recommend mọi người thử nhé. Bên này cũng có hỗ trợ tiếng việt rất nhiệt tình nữa
It is not useful live chat app. No email or sound alert on notification. Never had customer service support.
Hello Happy Crafting UK
We sincerely apologize for the experience you’ve had. Please allow us to address your concerns and take full responsibility for the issues you’ve faced.
Regarding notifications, we would like to clarify that our live chat is designed to provide both email notifications and sound alerts. However, it seems that there may have been a configuration or technical issue that caused problems on your end. We constantly test our app notifications and most customers report the sound alerts are sufficiently loud. So you likely encountered an isolated bug, which we will investigate and fix right away. Please give us a chance to discuss your situation so we can resolve any notification issues for you.
As for customer service support, we deeply apologize if you felt there was a lack of response, as providing timely support is our top priority. We thoroughly reviewed all recent inquiries with our team, but could not find any from you. Our live chat and in-app support options are available 24/7, so perhaps there was a misunderstanding or error in submitting your request. We would be happy to look into this further and ensure you receive the assistance you need going forward. Please send us your preferred contact details so we can connect with you directly about your experience.
Based on the information from your website, we did send you an email to follow up on your concerns, but unfortunately have not received a response yet. We sincerely hope you received our outreach, as we always feel regret when a customer has an unsatisfactory experience and want to resolve any issues unnecessarily caused. Please send us your preferred contact information so we can connect with you directly, address your concerns promptly, and avoid such unexpected situations in the future for both of us.
We are genuinely grateful that you took the time to share your concerns with us and look forward to serving you better in the future.