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24/7 AI chat for your store—answer product & order questions, support shoppers, and drive sales.
ChatMate is an AI customer service and sales assistant for online merchants. It answers product and order questions in real time, syncs store knowledge into chat, and keeps Email, Messenger, Instagram, and live chat in one inbox. Behavior-triggered cards help recover carts and recommend products, while human handoff handles complex cases with your team. Multilingual UI helps global teams sell confidently.
- 24/7 AI chat trained on your products, policies, and FAQs
- Analytics to track conversations, resolution, and sales influence
- FAQ help center that deflects repetitive questions before they reach you
- Theme chat widget installable from the Shopify theme editor
- Unified inbox for live chat, email, Messenger, and Instagram
Languages
English, Chinese (Simplified), German, Spanish, French, Japanese, Korean, Italian, Dutch, Polish, Swedish, Danish, Norwegian, Finnish, Thai, and Chinese (Traditional)
Works with
- Admin GraphQL API
- Catalog Knowledge Sync
- Order Status Tracking
- Recurring Billing API
- Storefront Chat Widget
- Theme App Extension
Categories
Real-time messaging
Automated responses
Editing tools
Display options
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 50 AI conversations (lifetime)
- 100 product training items
- 20 URL & file uploads
- 1 agent · Email + live chat
- FAQ page · 90-day
Basic
$29.99 / month
or $299.99/year and save 17%
Features
- 50 AI conversations / month (hard cap)
- 500 product training items
- 3 agents · Email + live chat
- Human handoff · 12-month history
- Basic analytics · 7-day trial
7-day free trial
Growth
$79.99 / month
or $799.99/year and save 17%
Features
- 300 AI conversations / month (hard cap)
- 5,000 product training items
- 10 agents · WhatsApp self-connect
- Behavior sales cards · advanced analytic
- Priority support
7-day free trial
Enterprise
$159.99 / month
or $1,599.99/year and save 17%
Features
- 700 AI conversations / month (hard cap)
- 10,000+ knowledge items
- Unlimited agents · full channels
- Returns in chat · dedicated advisor
- Mobile inbox · brand deep customization
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by DEVDIY.
Resources
Launched
August 31, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, Online Store, custom data, Shopify admin
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View customers
Customer data
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Edit products
Products, collections
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View orders
All order history for the last 60 days
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View Online Store
Online Store pages, theme
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Edit custom data
Metaobject definitions, metaobjects
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View Shopify admin
Legal policies
