Chililabs: AI Customer Support
- Pricing
-
From $29/month. Free trial available.
- Rating
- 4.6 (5)
- Developer
- PETRAY PRIVATE LIMITED
Featured images gallery
Manage customer support from one AI-powered workspace built for growing e-commerce brands.
Chili Labs Support helps Shopify merchants manage customer support from a single platform. Manage every customer support request from one AI-powered workspace. Guide customers through structured issue flows, automatically organize tickets, generate AI-assisted replies, assign requests to your team, and resolve issues faster—all from a single dashboard built for Shopify merchants.
- AI-powered ticket management for customer emails and support requests
- Smart ticket routing, assignment, and team collaboration workflows
- Support analytics and performance tracking from a unified dashboard
- Guided issue tree for accurate ticket routing
Languages
English
Categories
Pricing
Choose the plan that best fits your business.
Starter
$29 / month
Features
- Upto 250 tickets
- Custom support domain
- Connect multiple support inboxes
- Team shift scheduling
- Smart ticket assignment
15-day free trial
Growth
$59 / month
Features
- Upto 1000 tickets
- Everything in Starter
- AI-powered draft replies
- AI replies trained on store policies
15-day free trial
Pro
$99 / month
After 2500 tickets get exhausted, Additional $6 charge per 100 tickets.
Features
- Upto 2500 tickets
- Usage based pricing over 2500 tickets
- Everything in Growth
- Priority support setup
15-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (5)
Support feels much more organized
We were looking for a simpler way for customers to raise support requests, and the Amazon-style issue flow has worked really well for us. Customers can select exactly what they need help with instead of writing long emails, so our team gets the right context straight away. It has cut down on back-and-forth and made resolving tickets much smoother.
Thank you so much for sharing this! ❤️
It means a lot to hear that the Amazon-style issue flow is helping your team get the right context from the start and making support smoother for everyone.
That's exactly the experience we wanted to create with Chililabs AI: Customer Support. Thanks for trusting us, and if you ever have ideas or feedback, we're always just a message away.
We were spending too much time answering the same order status and shipping questions every day. Chililabs helps us handle those much faster, which lets our team focus on more complex customer issues.
Thank you so much for sharing this! ❤️
Hearing that your team can spend less time answering repetitive questions and more time helping customers with the ones that really matter is exactly what we hoped for.
Really appreciate you trusting Chililabs AI: Customer Support. We're constantly improving, so if you ever have ideas or feedback, we're always just a message away.
Thanks again!
Exactly what our support team needed for Customer Experience
Customers don't have to wonder where to reach us anymore. The support flow is straightforward, and we've noticed conversations are much smoother from the start.
Support
App support provided by PETRAY PRIVATE LIMITED.
Resources
Developer
megapolis Mystic F.no B1105, Hinjewadi phase 3, pune, MH, 411057, IN
Launched
July 21, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, orders, Online Store
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Edit customers
Customer data
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Edit orders
Merchant managed fulfillment, all order history, returns
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Edit Online Store
Online Store pages
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Edit other data
Locations, Online Store navigation
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