Cin7 Omni

Cin7 Omni

$999/month. 14-day free trial.
Rating (1.8)
Reviews

About this app

Launched

August 9, 2021

Languages

English

Works with

Amazon, eBay, Xero, QuickBooks, Etsy, Big Commerce

Everything you need to operate efficiently, sell more, and grow your business.

Get your products to more customers through more sales channels, faster than ever before. With Cin7 Omni, you can manage inventory and automate order workflows for Shopify and any other of your sales channels, warehouses, and stores. Cin7 Omni’s two-way integration with Shopify syncs your product, pricing, inventory, and customer information, allowing you to show customers exact product availability and share shipping details in order status updates.

Get your products to more customers through more sales channels, faster than ever before. With Cin7 Omni, you can manage inventory and automate order workflows for Shopify and any other of your sales channels, warehouses, and stores. Cin7 Omni’s two-way integration with Shopify syncs your product, pricing, inventory, and customer information, allowing you to show customers exact product availability and share shipping details in order status updates. more
  • Cloud-based inventory management
  • Robust EDI capabilities and the largest EDI network on the market
  • Integrated warehouse management
  • Real-time insight from automated 3PL communications

Pricing

14-day free trial

External charges may be billed by Cin7 Americas Inc. (Omni) separately from your Shopify invoice. Learn more

Cin7 Omni Plan

$999/month

Pricing may vary.

  • With built-In 3PL & EDI, the Cin7 Omni Plan is for product sellers seeking to drive efficiency within complex businesses.

Cin7 Omni Plan

$999/month

Pricing may vary.

  • With built-In 3PL & EDI, the Cin7 Omni Plan is for product sellers seeking to drive efficiency within complex businesses.

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

25 reviews

Overall rating
1.8
Counts per rating level
  • 24% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 56% of ratings are 1 stars
August 10, 2023

Theoretically a good service, except it breaks frequently. Randomly it won't push inventory to Shopify or Amazon.
Most frustrating of all is the "customer service"... it takes 36 or more hours to hear back... if they reply to a ticket. A couple years ago they had live chat, but took that away.
The last problem is the onboarding process. It is about a 3 hour process, but they drag it into a 4 week ordeal (one call per week), so that you're so time invested in the process that backing out is too much hassle. And they charge you the $500+ monthly fee for that month too.

Total Saddle Fit
United States
11 months using the app
Edited April 12, 2023

The CIN7 app has lacked the feature of importing Shopify order tags for over 4 years, which is quite frustrating for users who rely on these tags to categorize orders and run reports. They have no plans to implement this in the future and without this feature, it becomes impossible to track orders with specific tags or run reports based on these tags. Even worse, the app does not provide any option to view tags within CIN7, which adds to the inconvenience. Given the high cost of the app, it is surprising that such a basic feature is missing. It would be great if the developers could address this issue and introduce this feature in the app to make it more user-friendly and efficient. Overall, while the app has its benefits, this missing feature is a significant drawback for users who depend on Shopify order tags.

AquaSprouts
United States
Over 4 years using the app
Edited October 19, 2023

Do not consider Cin 7. We have been punished by them for the last 5 years. Cin 7 will randomly perform updates that will disrupt your other connections. Their technical support and customer service is non-existent and they take weeks to respond to urgent support emails.

Parlour X
Australia
Over 4 years using the app
June 6, 2023

Horrible. Cin7 today (6/6/2023) enacted a policy where data from our wholesale (not personal) Shopify channels is deleted after 30 days without so much as a heads up. This means that for a software that is quite literally the core of our business, Sales Invoices are gone, CRM data has disappeared, and the support team is blaming Shopify, but Shopify has no knowledge of what Cin7 enacted or why. Not only is this infuriating that they can "play" with data with such a blatant disregard, but can top that with pointing the finger at someone else, is one of the most inept things I've ever seen.

Glo Wholesale
United States
Over 2 years using the app
July 24, 2022

I've used cin 7 now for over 4 years, and I would not recommend it to anyone. The support is nonexistent, the only way you can get help it by saying you will only speak to a manager, If you leave a support ticket, no one will get back to you. The software itself doesn't work, it's broken. It has all the features you need and want but they are half-built with bugs and issues. We are trying to find another inventory but are struggling to find one that can cover all our needs. Every new software company we speak to says that people coming from cin 7 have all the same issues. Don't do it to yourself trust me. Danny Ing do you ever read these reviews? At what point are you going to fix your software and listen to your customers?

The Lighting Outlet
Australia
Over 3 years using the app

About this app

Launched

August 9, 2021

Languages

English

Works with

Amazon, eBay, Xero, QuickBooks, Etsy, Big Commerce

Built by Cin7 Americas Inc. (Omni)

About Cin7 Americas Inc. (Omni)

1.8 average rating

10 years building apps for the Shopify App Store

1444 Wazee Street, #130, Denver, CO, 80202, US

Support

Send a message

1-720-541-8335

supportresponse@cin7.com

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