Cin7 Omni

Cin7 Omni

Pricing
$999/month. Free trial available.
Rating
1.7 (27)

Everything you need to operate efficiently, sell more, and grow your business.

Get your products to more customers through more sales channels, faster than ever before. With Cin7 Omni, you can manage inventory and automate order workflows for Shopify and any other of your sales channels, warehouses, and stores. Cin7 Omni’s two-way integration with Shopify syncs your product, pricing, inventory, and customer information, allowing you to show customers exact product availability and share shipping details in order status updates.

Get your products to more customers through more sales channels, faster than ever before. With Cin7 Omni, you can manage inventory and automate order workflows for Shopify and any other of your sales channels, warehouses, and stores. Cin7 Omni’s two-way integration with Shopify syncs your product, pricing, inventory, and customer information, allowing you to show customers exact product availability and share shipping details in order status updates. more
  • Cloud-based inventory management
  • Robust EDI capabilities and the largest EDI network on the market
  • Integrated warehouse management
  • Real-time insight from automated 3PL communications

Launched

August 9, 2021

Languages

English

Categories

Works with

Amazon, eBay, Xero, QuickBooks, Etsy, Big Commerce

Pricing

External charges may be billed by Cin7 Americas Inc. (Omni) separately from your Shopify invoice. Learn more

Cin7 Omni Plan

$999 / month

Pricing may vary.

  • With built-In 3PL & EDI, the Cin7 Omni Plan is for product sellers seeking to drive efficiency within complex businesses.

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (27)

Overall rating
1.7
Counts per rating level
  • 22% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 11% of ratings are 2 stars
  • 56% of ratings are 1 stars
May 3, 2024

Well Cin7 asked for a review, my guess is that they may stop asking based on the rating they have here. I would NEVER EVER EVER recommend this platform to any e-commerce business that has a multi-channel distribution (which they claim to support). We have been in business for 10 years on ecomm and I can say this is the WORST investment of time, energy, and money I have ever made. The tech issues related to this platform are plentiful, we have open "tickets" for over a year. Their customer service barely fixes a problem as we always here "hum, this isn't happening to any one else" and then they just ignore it. They were built with people who must have never worked in this industry or have any product or supply chain experience, and everything takes way too many clicks. We are on a total time and attention burn with this platform, and the systems they say work don't ever work in the real world. I would highly recommend doing hours of due diligence on this platform before actually hoping in, and make sure you have a full-time data person on the team to deal with all the extra man-hours it takes to finish tasks. You may be asking "why would you stay" the sad news is there are not many options out there, so we remain with the devil we know, I just try to save future founders/small ecomm businesses to not waste their time and find a different solution.

AnaOno
United States
Over 2 years using the app
April 17, 2024

Cin7 x Shopify Order routing is lacking in logic.
Sales Orders from Shopify -> Cin7 cannot map on Shopify Inventory location, only Sales Channel.

For example: if you have an order from your Shopify POS, eg a retail store, but the order is to be dispatched by your warehouse.
Sales Channel: retail store
Inventory Location: warehouse

The order can only map based on Sales Channel to Cin7.
So in this scenario, when your order comes into Cin7, it maps to the retail store, instead of the warehouse.
So your inventory will be out of sync.

Cin7 needs to develop more options/logic into their integration for order routing to allow their users to take full advantage of the Shopify omni capabilities. Ie - just be able to sell product from multiple inventory locations.

Considering at least 70% of Cin7 users are on Shopify, it is a striking incapability of the integration.

VENROY
Australia
Over 3 years using the app
Edited October 19, 2023

Do not consider Cin 7. We have been punished by them for the last 5 years. Cin 7 will randomly perform updates that will disrupt your other connections. Their technical support and customer service is non-existent and they take weeks to respond to urgent support emails.

Parlour X
Australia
Almost 5 years using the app
Edited April 12, 2023

The CIN7 app has lacked the feature of importing Shopify order tags for over 4 years, which is quite frustrating for users who rely on these tags to categorize orders and run reports. They have no plans to implement this in the future and without this feature, it becomes impossible to track orders with specific tags or run reports based on these tags. Even worse, the app does not provide any option to view tags within CIN7, which adds to the inconvenience. Given the high cost of the app, it is surprising that such a basic feature is missing. It would be great if the developers could address this issue and introduce this feature in the app to make it more user-friendly and efficient. Overall, while the app has its benefits, this missing feature is a significant drawback for users who depend on Shopify order tags.

AquaSprouts
United States
Over 4 years using the app
July 21, 2022

Pros: Systems integrate well together, you don't encounter many issues. A great system to manage your inventory, especially doe small businesses. Cons: When you do encounter an issue, their service team can take weeks to get back to you and get the issue resolved.

Vapo Australia
New Zealand
Over 3 years using the app

Support

Cin7 Americas Inc. (Omni) can answer any questions you have about Cin7 Omni.

Developer

Cin7 Americas Inc. (Omni)

1444 Wazee Street, #130, Denver, CO, 80202, US

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