ClearSale Fraud Protection

Service is absolutely horrible. Asked to cancel some orders from cover and I was lied to about how many orders was 'not identified' but I showed them clearly we have been charged for them.

And then we went on for about a full month of me asking for information of how the charged was calculated and everytime they try and send the document the link was broken, the request was blocked or some issue was happening where I cannot get access to the document.

This is really starting to become a scam and hiding behind poor customer service will still charging me $2-3,000 every month.

I was talking to Monalisa and she keeps reassuring me they are working asap and will fulfil my request but she keeps sending me broken links and leads me around in circles.

I DO NOT RECOMMEND THEIR SERVICE

Clearsale is a fraud. They will ignore you and keep your payouts. They do not provide protection like they say they will.

We have worked with Clearsale for over 4 years and their platform, customer service, and dev teams are all top notch. They have even handled special customization(s) that are important to our business.

ClearSale Fraud Protection has been essential for our business in the US and Honduras. It gives us the peace of mind to focus on growth without the constant worry about fraud. The app works smoothly in the background, letting us avoid the stress of potential scams. Plus, the cost is fair for the level of protection it provides. ClearSale has become something we rely on every day.

Good product, but billing is not integrated with Shopify like every other app. Couldn't access their platform to update billing details. They sent the outstanding balance to a debt collector.

Its been over 3 months since they said my chargeback was approved for refund. Kept telling me its the next payout, but its starting to get old. Messaged them 1 months ago on an update, and was ignored until today explaining reason codes which was already provided and approved. Hopefully this negative review will get them to finally payout the refund.

I'm writing this review on my first day using the service. My first impression is simply GREAT! Setting up and integration of service were so easy and straight forward. Then I had an issue with an order not submitted to Clear Sale for review. As soon as I emailed the customer service, I saw a lot of communication back and forth among customer service, technical support and sales to fix the issue and give me a quick decision. I realized the agent Kaio and analyst Yasmin did great job to coordinate among all departments and prioritize my issue till I got a resolution within few hours. I'm really impressed!! Thank you so much!

Clearsale provides a no-hassle way of dealing with fraud. Although I can check up on orders myself, I'm no expert in fraud, so it's nice to have this running in the background, along with the peace of mind from chargeback guarantee.

had issues, my account manager Mirella was amazing at helping.

It is not an exaggeration to say that ClearSale has saved my business. After a string of chargebacks due to fraud my company took some heavy hits, but ClearSale followed through with their side of our agreement and fixed the situation. I 100% recommend their service and will be a life-long customer.

Not to mention Luisa and team have excellent customer service. 10/10 would have a beer with them.