Click & Drop

Click & Drop

Pricing
Free to install. Additional charges may apply.
Rating
2.3 (45)
Developer
Click & Drop

Click & Drop from Royal Mail is a quick and easy solution to choose, buy & print your postage online

Print and pay for your postage with just a few clicks. Whether you are posting one product or a hundred, Click & Drop® allows you to print all of your labels in a single batch, and instantly select and pay for the right postage options for you. Easily pull orders from your Shopify store, as well as your eBay, Amazon and other ecommerce platforms into Click & Drop® to help you keep track of every sale and shipment you make, and help you to get your packages out of the door in no time.

Print and pay for your postage with just a few clicks. Whether you are posting one product or a hundred, Click & Drop® allows you to print all of your labels in a single batch, and instantly select and pay for the right postage options for you. Easily pull orders from your Shopify store, as well as your eBay, Amazon and other ecommerce platforms into Click & Drop® to help you keep track of every sale and shipment you make, and help you to get your packages out of the door in no time. more
  • Manage, process, and mark your Shopify orders as despatched
  • Set up your trading and return addresses. Manage single account multiple users
  • Access discounted postage for bulk orders (OnlineBusinessAccount customers only)
  • Create shipping rules to apply postage instantly
  • Produce despatch notes, customs declaration forms, and despatched orders reports

Languages

English

Categories

Pricing

Free

Free to install

Variable rate charges apply for purchasing shipping labels imported into Click & Drop using this app

All charges are billed in USD.

Reviews (45)

Overall rating
2.3
Counts per rating level
  • 18% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 18% of ratings are 2 stars
  • 53% of ratings are 1 stars
October 4, 2024

Works as it should. Shame it doesn't pull through customs data from product variants (it looks like you can add SKUs directly in to Click and Drop but then we're duplicating data which we always try and avoid).

ZeroWasteBulkFoods
United Kingdom
About 2 years using the app
Click & Drop replied October 9, 2024

It is great that you are finding the app integration beneficial.

You are using the correct process currently for managing customs data for Click & Drop, but we do have plans to get more data from our ecommerce integrations when the right information is available.

Thanks for taking the time to review the Click & Drop Shopify integration

Edited August 22, 2024

Order history over 1 weeks dont sync up, and no button to prompt later history. Try to reach out, but terrible customer service.

__

Let me respond to your review reply.

You stated:
"As mentioned in our guide, we do not import orders older than 7 days, which generally should not be a problem."

My response:
The emphasis on "generally" is misleading. Many sellers, including those with pre-orders or other specific needs, would benefit from importing orders older than 7 days. To make matters worse, third-party software allows access to order histories beyond 7 days, proving that it’s possible—yet you choose not to offer this feature.

Click and Drop could do much better, as reflected in the numerous 1-star reviews.

And I won’t even begin to address the issue of deleting information after 13 months…

bru-cups
United Kingdom
Over 1 year using the app
Click & Drop replied August 22, 2024

Thank you for your review, and we are sorry to hear that Click & Drop does not support your specific use case.

Information relating to your Shopify Click & Drop integration can be found in our Shopify Help guide at:-

https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store

As is stated in this guide we do not import orders older than 7 days old, which should not be a problem generally as your store will be permanently connected to Click & Drop via the integration and will automatically import your new store orders into Click & Drop within 15 - 30 mins of them meeting the order status criteria detailed in the Help guide.

Further troubleshooting info can be found in our Shopify troubleshooting help page at:-

https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration

If after referring to these articles you wish to contact our support team to investigate if they can help you with your issue please email clickanddropsupport@royalmail.com for further assistance.

Best Regards.

August 8, 2024

Installed this four years ago and at first it worked OK - about a 20 minute delay for a new order in Shopify to become visible in the app, but it has got progressively worse. Now it can take a few hours to days for a new order to come across from Shopify. Utterly useless app - you will find yourself creating manual orders rather than waiting ad infinitum.

Zusaura
United Kingdom
Over 4 years using the app
Click & Drop replied August 14, 2024

Thank you for your review, and we are sorry to hear that you have been experiencing issues with your Shopify integration.

If you are still experiencing issues with slow order importing please firstly consult our Shopify troubleshooting help page at:-

https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration

If this help article still doesn't resolve the issues you are experiencing please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.

September 25, 2024

I don't undertstand the negative reviews, when combined with an online business account this app is absolutely awesome! Support from RM to get up and running with mail collections is also first class. Highly recommend!

CaniFlow Dog megaHA supplements
United Kingdom
5 months using the app
Click & Drop replied September 27, 2024

Thank you for your review, it is really great to hear that you are having such a positive experience with Click & Drop, the Shopify integration and the Royal Mail team!

November 20, 2024

Ok so I was worried to install because of all the negative reviews. So far it has just removed a step for me exporting my new orders, which is good. However, why is this so barebones? Can it not sync back from my Royal Mail Click and Drop account and mark orders as fulfilled and send my customers a tracking number as well? Because it appears I still need to send this to them myself manually, which is a lot of pointless copying and pasting when the apps are connected and should do this automatically. I know Royal Mail isn't exactly a high tech company, but man, all it is really doing is exporting new orders and nothing else. Please put a little work into this, it might not mean much to you but for small businesses like mine it makes a big difference.

Home Cafe by Charlie
United Kingdom
4 days using the app
Click & Drop replied December 2, 2024

Thank you for your review and sorry to hear that you have been having problems with shipping updates.

The Shopify app integration does indeed support sending despatched notifications back to your Shopify store. If you are still having issues with this, have you checked if your "Mark orders as despatched on channel" setting is enabled in the Click & Drop Shopify integration settings accessed using:-

https://business.parcel.royalmail.com/settings/channels/

Further information on setup and troubleshooting can be found in the following help pages:-

https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store

https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration

If you still have issues after using these guides I recommend you contact our support team at clickanddropsupport@royalmail.com for further assistance.

Best Regards.

Support

Click & Drop can answer any questions you have about Click & Drop.

Developer

Click & Drop

Colliers Way, Nottingham, NG8 6AT, GB

Launched

October 31, 2022

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