Click & Drop
- Pricing
-
Free to install. Additional charges may apply.
- Rating
- 1.9 (60)
- Developer
- Click & Drop
Featured images gallery
Click & Drop from Royal Mail is a quick and easy solution to choose, buy & print your postage online
Print and pay for your postage with just a few clicks. Whether you are posting one product or a hundred, Click & Drop® allows you to print all of your labels in a single batch, and instantly select and pay for the right postage options for you. Easily pull orders from your Shopify store, as well as your eBay, Amazon and other ecommerce platforms into Click & Drop® to help you keep track of every sale and shipment you make, and help you to get your packages out of the door in no time.
- Manage, process, and mark your Shopify orders as despatched
- Set up your trading and return addresses. Manage single account multiple users
- Access discounted postage for bulk orders (OnlineBusinessAccount customers only)
- Create shipping rules to apply postage instantly
- Produce despatch notes, customs declaration forms, and despatched orders reports
Languages
English
Categories
Labels and packaging
Managing shipments
Pricing
Free
Free to install
Variable rate charges apply for purchasing shipping labels imported into Click & Drop using this app
All charges are billed in USD.
Reviews (60)
Technical issue goes unresolved with no response from Royal Mail.
The last time we contacted Click and Drop support they took 1 month to respond, absolutely crazy.
We have since reported a new issue with the Shopify integration which is causing huge processing problems daily. To date, 2 weeks later, no response.
All of a sudden and without warning from Royal Mail, the weights of products created in Click & Drop have started to be ignored, different to how this has previously worked for over 2 years and different to their eBay integration which we also use. This means every Shopify order imported now has to be edited manually until there is a fix.
Looking at other reviews it seems Royal Mail are more interested in replying to their 1 star reviews than replying directly to customer emails. Frustrating we have to leave a 1 start review to try and get some sort of help.
Thank you for your review and really sorry to hear about the issue you have been experiencing.
I am pleased to confirm that we have resolved this issue, so the software should operate as you expect.
Sincere apologies for the inconvenience caused.
Best Regards,
Click & Drop team.
Used to work, now completely broken, no support at all
This app used to work fine, but out of nowhere it stopped syncing orders from Shopify. I’ve tried everything to fix it:
• Cleared cache and cookies
• Enabled JavaScript
• Used different browsers and incognito mode
• Uninstalled and reinstalled the app
• Attempted a full reconnect multiple times
Every time I try to reconnect, I get “Unexpected error. Ref 6f8d” and now also “Ref c13f.” I even shut my store for a while, and after reopening, no new orders are syncing at all.
I’ve emailed support with detailed info and error codes, but have received no response yet. There is no help available within their website. Judging by other recent reviews, I’m not the only one. It’s disappointing to say the least.
This is critical functionality for an e-commerce business, please fix this or at least acknowledge support requests.
Thank you for your review and I am sorry to hear that you have been having problems with your integration.
I am pleased to report though that we have resolved the issue with your account, and you will notice that your recent orders from the weekend have now imported into Click & Drop.
I'm not sure why you hadn't received a response to your email, but if you have any further problems going forward please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.
Regards,
The Click & Drop Team.
having an issue whereby when an order is being fullfilled from one of our locations it's changing it automatically to the other one and amending the stock. we are not sure why this is happening?
Thank you for your review and I am sorry to hear that when fulfilling orders you have been having issues regarding your stock and locations.
If your store locations are set correctly for the 2 Click & Drop accounts you are using then please contact our support team at clickanddropsupport@royalmail.com and provide information around when and how frequently this is occurring, any recent example orders that have caused this, and which location you expect the stock to be amended from and which location it was actually amended.
Regards,
The Click & Drop Team.
Integration keeps dropping off and cannot get hold of anyone to work out how to fix this frustrating situation.
Thank you for your review and we are really sorry to hear that you have been having issues with your Shopify orders importing into Click & Drop.
It looks like your Shopify orders have been importing recently and one of them has been shipped within the last few days using Click & Drop, and there have been some more recent orders which you haven't yet shipped.
Can I please therefore recommend that if you have any further issues with your Shopify orders not importing, that you contact our support team at clickanddropsupport@royalmail.com (it is unclear if you have tried this route) so the team can investigate to try resolve any issue as soon as possible.
Regards,
The Click & Drop Team.
Been using this app for 6 months. Its extremely poor quality. I had issues with weights not being imported I reached out to support. It took them 5 days to respond only be to sent a generic "read our guides" I have over 500 variants/products and they told me I need to import them via spread sheet. Bare in mind it automatically imported them all the first time I connected.
Everything is old and slow. If you get a lot of orders or need to sort an order fast good luck orders take 5-10 minutes to actually transfer into the click and drop app so you can't do anything until then.
The support is abysmal in general when it comes to royal mail their tracking page barley even works.
If an item gets lost you have to wait 10 days to even request a refund then up to 30 further days to get your money back. To keep your customer happy you have to just re-send it out and pray they refund you the loss in shipping and items.
If you book collections they constantly miss and don't show up which forces you to find a delivery office.
The only good thing about royal mail is they are cheap and reasonably reliable when it comes to delivering on time the drivers aren't thick and won't put it in a bin on bin day or leave it exposed for anyone to steal.
If you're running a high pressure business with customers who need things ASAP with little to no room for mistake use another shipping service. If you are running a more relax side hustle with a few orders a week sure royal mail is a good choice.
Thank you for your review and we are sorry to hear that you have been having issues using Click & Drop around imported products and weights.
For Shopify, as detailed in our help guides, if an order imports from Shopify with a SKU value that does not already have a matching product in Click & Drop, we will automatically create one when the order is marked as despatched.
We will not automatically use order weights imported from Shopify the first time a SKU is imported. This is so you can check the weight of the package is correct.
Could this be related to your issue?
You imported around 750 products/variants on Friday using spreadsheet import, but it looks like these have all subsequently been deleted, so did you have a problem with this process?
Regards,
The Click & Drop Team.
Support
App support provided by Click & Drop.
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