Reviews (62)

Overall rating
1.8
Counts per rating level
  • 16% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 16% of ratings are 2 stars
  • 61% of ratings are 1 stars
May 27, 2025

Technical issue goes unresolved with no response from Royal Mail.

The last time we contacted Click and Drop support they took 1 month to respond, absolutely crazy.

We have since reported a new issue with the Shopify integration which is causing huge processing problems daily. To date, 2 weeks later, no response.

All of a sudden and without warning from Royal Mail, the weights of products created in Click & Drop have started to be ignored, different to how this has previously worked for over 2 years and different to their eBay integration which we also use. This means every Shopify order imported now has to be edited manually until there is a fix.

Looking at other reviews it seems Royal Mail are more interested in replying to their 1 star reviews than replying directly to customer emails. Frustrating we have to leave a 1 start review to try and get some sort of help.

MagCAD Designs
United Kingdom
Over 3 years using the app
Click & Drop replied May 28, 2025

Thank you for your review and really sorry to hear about the issue you have been experiencing.

I am pleased to confirm that we have resolved this issue, so the software should operate as you expect.

Sincere apologies for the inconvenience caused.

Best Regards,
Click & Drop team.

July 1, 2025

Integration keeps dropping off and cannot get hold of anyone to work out how to fix this. Literally it imports about 80% of our orders, then misses several! Awful, unreliable and unusable for any business service.

SW Coast Refills
United Kingdom
Almost 3 years using the app
Click & Drop replied July 4, 2025

Thank you for your review and I am sorry to hear that you have been having issues importing your store orders in to Click & Drop. Having reviewed your account it looks like the orders are now importing as expected.

However, if you still need further assistance then please don't hesitate to contact our support team at clickanddropsupport@royalmail.com who should be able to assist you.

Regards,
The Click & Drop Team.

July 5, 2025

Absolutely useless. It unlinks itself from my Shopify constantly and I can't update and connect it again. Completely frustrating. Sometimes it works for a short while and then it will disconnect again and I can't link it. It just comes up with errors and sends me back in a loop.

The Merry Ear Market
United Kingdom
About 3 years using the app
Click & Drop replied July 8, 2025

Thank you for your review and I am sorry to hear that you have been having issues with disconnections. We have now resolved this issue, and if you re-connect your Shopify store and other stores your orders should start importing again successfully.

However, if you still need further assistance then please don't hesitate to contact our support team at clickanddropsupport@royalmail.com who should be able to assist you.

Regards,
The Click & Drop Team.

June 14, 2025

Used to work, now completely broken, no support at all

This app used to work fine, but out of nowhere it stopped syncing orders from Shopify. I’ve tried everything to fix it:
• Cleared cache and cookies
• Enabled JavaScript
• Used different browsers and incognito mode
• Uninstalled and reinstalled the app
• Attempted a full reconnect multiple times

Every time I try to reconnect, I get “Unexpected error. Ref 6f8d” and now also “Ref c13f.” I even shut my store for a while, and after reopening, no new orders are syncing at all.

I’ve emailed support with detailed info and error codes, but have received no response yet. There is no help available within their website. Judging by other recent reviews, I’m not the only one. It’s disappointing to say the least.

This is critical functionality for an e-commerce business, please fix this or at least acknowledge support requests.

Petals of Faith
United Kingdom
8 months using the app
Click & Drop replied June 17, 2025

Thank you for your review and I am sorry to hear that you have been having problems with your integration.

I am pleased to report though that we have resolved the issue with your account, and you will notice that your recent orders from the weekend have now imported into Click & Drop.

I'm not sure why you hadn't received a response to your email, but if you have any further problems going forward please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.

Regards,
The Click & Drop Team.

June 19, 2025

having an issue whereby when an order is being fullfilled from one of our locations it's changing it automatically to the other one and amending the stock. we are not sure why this is happening?

Iris & Violet
United Kingdom
Over 3 years using the app
Click & Drop replied June 23, 2025

Thank you for your review and I am sorry to hear that when fulfilling orders you have been having issues regarding your stock and locations.

If your store locations are set correctly for the 2 Click & Drop accounts you are using then please contact our support team at clickanddropsupport@royalmail.com and provide information around when and how frequently this is occurring, any recent example orders that have caused this, and which location you expect the stock to be amended from and which location it was actually amended.

Regards,
The Click & Drop Team.

July 11, 2025

Almost never syncs. I've been having to manually add orders for months. Sort it out Royal Mail !!!

BeyondBoxers
United Kingdom
About 4 years using the app
June 29, 2025

Randomly had orders not being integrated. Very frustrating.

KANDOUR
United Kingdom
Over 1 year using the app
Click & Drop replied July 4, 2025

Thank you for your review and I am sorry to hear that you have been having issues getting your store orders to import. Having investigated I am pleased to report that your account configuration has been updated and orders should now flow in to your Click & Drop account as expected.

For any future queries or issues please first refer to our Shopify help pages below to see if they can help you:-

https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store

https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration

If you still need further assistance then please contact our support team at clickanddropsupport@royalmail.com who should be able to assist you.

Regards,
The Click & Drop Team.

May 9, 2025

Integration keeps dropping off and cannot get hold of anyone to work out how to fix this frustrating situation.

Patton House
United Kingdom
4 months using the app
Click & Drop replied May 13, 2025

Thank you for your review and we are really sorry to hear that you have been having issues with your Shopify orders importing into Click & Drop.

It looks like your Shopify orders have been importing recently and one of them has been shipped within the last few days using Click & Drop, and there have been some more recent orders which you haven't yet shipped.

Can I please therefore recommend that if you have any further issues with your Shopify orders not importing, that you contact our support team at clickanddropsupport@royalmail.com (it is unclear if you have tried this route) so the team can investigate to try resolve any issue as soon as possible.

Regards,
The Click & Drop Team.

May 31, 2025

App disconnects constantly, makes it really unreliable to use.

SILLYGIRLCLUB
United Kingdom
About 4 years using the app
Click & Drop replied June 4, 2025

Thank you for your review and sorry to hear that you have been having issues with your integration disconnecting.

I would recommend you contact our support team at clickanddropsupport@royalmail.com for further assistance so they can clarify with you any specific details to help us identify the cause of the issue promptly.

Regards,
The Click & Drop Team.

May 2, 2025

Very sad and frustrating that this low-quality app is still available to download.
I read all the online help available and tried to integrate my shop with click and drop.
Just frustrating!
Orders are not pulling through, and data is not updating despite the green connection sign and multiple attempts. I need to manually add everything.
Seems to be an ongoing issue with no support from the developer.

Tanza Kindness
United Kingdom
About 1 hour using the app
Click & Drop replied May 6, 2025

Thank you for your review and sorry to hear that you have been having issues setting up your integration with Click & Drop.

Can I please recommend that you contact our support team at clickanddropsupport@royalmail.com so the team can try and get you up and running as soon as possible for you to get the maximum benefit from integrating Click & Drop with your store.

Regards,
The Click & Drop Team.