CP: Order Editing & Upsell
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Cut support costs and boost AOV with self-service order editing, address validation, and upsells
Reduce support tickets and returns with a self-service order editing app. Let shoppers edit orders post-purchase: change variants, quantity, and shipping address; apply discounts; or cancel. Control the edit window and allowed edits; every order edit is logged. Built-in address validation, automated refunds/store credit, and 3PL/WMS sync keep ops smooth. Plus, boost AOV with post-purchase upsells right from the order page. Improve customer experience with the complete order editing solution.
- Self-Service Editing - Customers fix addresses, apply discounts, change variants
- Instant order cancellations with automated refunds
- Address validation via Google Maps to flag bad addresses
- Post-purchase upsells to increase average order value (AOV)
- 3PL/WMS integrations to keep fulfillments in sync
Languages
English, Spanish, French, German, Portuguese (Brazil), and Portuguese (Portugal)
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Shopify Admin
- Klaviyo
- Easycom
- Unicommerce
- Judge.me
- Third Party Logistics (3PL)
- Shipping and Fulfilment Apps
Categories
Order updates
Order management
Account management
Pricing
0-500 orders/m
Free to install
25 edits/upsells free every month
Features
- Access to all features.
- - Order editing (Self service)
- - Post-purchase Upsell (Increase AOV)
- - Address Validation (powered by Google)
- - Add/replace Items + Apply Discount
- Customizable Editing Window
- 24/7 Chat Support
- + $1 per extra edit (after 25 free)
500-5000 orders/m
$49 / month
unlimited orders edit + upsells
Features
- Access to all features.
- - Unlimited Order editing (Self service)
- - Unlimited Upsell (Increase AOV)
- - Address Validation (powered by Google)
- - Add/replace Items + Apply Discount
- Customizable Editing Window
- 3PL/WMS Integrations
- 24/7 Support (Chat/Slack/Email)
14-day free trial
5000-10k orders/m
$129 / month
unlimited orders edit + upsells
Features
- Access to all features.
- - Unlimited Order editing (Self service)
- - Unlimited Upsell (Increase AOV)
- - Address Validation (powered by Google)
- - Add/replace Items + Apply Discount
- Customizable Editing Window
- 3PL/WMS Integrations
- 24/7 Support w dedicated Account Manager
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (35)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
This has been reducing the number of emails we receive to update orders. It's easy to use and set up and the developers have been very receptive to changes and suggestions and quick to respond to emails.
Been using Clickpost for a few months now and honestly it just works. Customers can update their orders without emailing us back and forth, which saves our team a ton of time. Setup was pretty easy and when I had a question, Smit replied super fast and walked me through it. The order editing app paid for itself within the first week just from fewer support tickets and upsells. If you deal with order change requests a lot, this is a no brainer.
Been using this order editing app for a few weeks now and it's been pretty smooth. The main thing I like is how easy it is for customers to make changes themselves instead of emailing us every time.
Mohit from the team was super quick to respond when I had a small issue during setup, got it fixed in no time.
Definitely worth it
Support
App support provided by Clickpost.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards
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Edit customers
Customer data
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Edit products
Product listings, products, collections
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Edit orders
Assigned fulfillment, merchant managed fulfillment, all order history, returns, third-party fulfillment, draft orders, order edits
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View discounts
Discount codes and promotions
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Edit gift cards
Gift card transactions, gift cards
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View other data
Locations, product and variant inventory
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