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Cut support costs and boost AOV with self-service order editing, address validation, and upsells
Reduce support tickets and returns with a self-service order editing app. Let shoppers edit orders post-purchase: change variants, quantity, and shipping address; apply discounts; or cancel. Control the edit window and allowed edits; every order edit is logged. Built-in address validation, automated refunds/store credit, and 3PL/WMS sync keep ops smooth. Plus, boost AOV with post-purchase upsells right from the order page. Improve customer experience with the complete order editing solution.
- Self-Service Editing - Customers fix addresses, apply discounts, change variants
- Instant order cancellations with automated refunds
- Address validation via Google Maps to flag bad addresses
- Post-purchase upsells to increase average order value (AOV)
- 3PL/WMS integrations to keep fulfillments in sync
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
- Customer accounts
- Klaviyo
- Easycom
- Unicommerce
- Judge.me
- Third Party Logistics (3PL)
- Shipping and Fulfilment Apps
Categories
Order updates
Order management
Account management
Pricing
0-1000 orders/m
Free to install
100 edits/upsells free every month
- Access to all features.
- - Order editing (Self service)
- - Post-purchase Upsell (Increase AOV)
- - Address Validation (powered by Google)
- - Add/replace Items + Apply Discount
- Customizable Editing Window
- 24/7 Chat Support
- + $1 per extra edit (after 100 free)
1000-5000 orders/m
$49 / month
unlimited orders edit + upsells
- Access to all features.
- - Unlimited Order editing (Self service)
- - Unlimited Upsell (Increase AOV)
- - Address Validation (powered by Google)
- - Add/replace Items + Apply Discount
- Customizable Editing Window
- 3PL/WMS Integrations
- 24/7 Support (Chat/Slack/Email)
14-day free trial
5000-10k orders/m
$129 / month
unlimited orders edit + upsells
- Access to all features.
- - Unlimited Order editing (Self service)
- - Unlimited Upsell (Increase AOV)
- - Address Validation (powered by Google)
- - Add/replace Items + Apply Discount
- Customizable Editing Window
- 3PL/WMS Integrations
- 24/7 Support w dedicated Account Manager
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (19)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
The app has been a huge help to our support team. With Clickpost order editing we saved a lot of tickets, especially during the sale season. And what stood out was that they got us extra revenue through post purchase upsells, so that was a bonus! Their support is very prompt, and open to feedback.
The setup process was smooth, thanks to the incredibly helpful and responsive ClickPost support team. Their guidance made the onboarding quick and effortless.
This is honestly one of the best decisions we've made for our operations. A must-have app for any brand looking to enhance post-purchase experience and improve efficiency.
Highly recommended!
Super helpful app! Lets customers edit orders easily and reduced our support load. Simple setup, smooth UI, and great support from the team.
Support
App support provided by Clickpost.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards
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Edit customers
Customer data
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Edit products
Product listings, products, or collections
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Edit orders
Assigned fulfillment, merchant managed fulfillment, all order details, returns, third-party fulfillment, draft orders, or order edits
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View and Sync Discounts
Discount codes and promotions
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Edit gift cards
Gift card transactions or gift cards
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View other data
Locations or inventory of products and their variants
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