CP: Order Editing & Upsells
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Cut support costs and boost AOV with self-service order editing, address validation, and upsells
Reduce support tickets and returns with a self-service order editing app. Let shoppers edit orders post-purchase: change variants, quantity, and shipping address; apply discounts; or cancel. Control the edit window and allowed edits; every order edit is logged. Built-in address validation, automated refunds/store credit, and 3PL/WMS sync keep ops smooth. Plus, boost AOV with post-purchase upsells right from the order page. Improve customer experience with the complete order editing solution.
- Reduce support cost - Customers fix addresses, apply discounts, change variants
- Increase AOV with smart upsells on Thank you, Order status & Post-Purchase page
- Avoid failed deliveries by flagging bad shipping addresses (via Google Maps)
- Be compliant with EU Withdrawals. Allow order cancellations & automated refunds
- Connect with 80+ WMS/3PLs, with support for 25+ languages.
Languages
English, Spanish, French, German, Portuguese (Brazil), Portuguese (Portugal), Hungarian, Italian, Dutch, Norwegian, Swedish, Turkish, Ukrainian, Vietnamese, Czech, Chinese (Simplified), Chinese (Traditional), Croatian, and Slovenian
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Shopify Admin
- Easycom
- Judge.me
- Klaviyo
- Shipping and Fulfilment Apps
- Third Party Logistics (3PL)
- Unicommerce
Categories
Order updates
Order management
Customization
Offers and recommendations
Pricing
Choose the plan that best fits your business.
0-500 orders/mo
Free to install
25 edits free every month
Features
- Access to all features.
- - Order editing (Self service)
- - Post-purchase Upsell (Increase AOV)
- - Address Validation (powered by Google)
- - Add/replace Items + Apply Discount
- Customizable Editing Window
- 24/7 Chat Support
500-5000 orders/mo
$49 / month
unlimited order edits + upsell
Features
- Access to all features.
- - Unlimited Order editing (Self service)
- - Unlimited Upsells (Increase AOV)
- - Address Validation (powered by Google)
- - Add/replace Items + Apply Discount
- Customizable Editing Window
- 3PL/WMS integration
- 24/7 Support (Chat/Slack/Email)
14-day free trial
5000-20k orders/mo
$129 / month
unlimted order edits + upsell
Features
- Access to all features.
- - Unlimited Order editing (Self service)
- - Unlimited Upsells (Increase AOV)
- - Address Validation (powered by Google)
- - Add/replace Items + Apply Discount
- Customizable Editing Window
- 3PL/WMS integration
- 24/7 Support w dedicated Account Manager
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (47)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
We've been using ClickPost for a while now, and it's made a noticeable difference to our operations. Giving customers the ability to modify their orders after checkout has reduced the number of support tickets our team has to handle. We've also seen an improvement in RTOs, along with savings in both time and operational costs. Overall, it's helped our CRM team spend less time on routine order-related requests and more time addressing higher-priority customer concerns.
We've had a great experience with this app so far. It gives customers the flexibility to make changes to their orders after checkout, which has significantly reduced the number of support requests we receive. The customization options are easy to set up, and the support team has been responsive and helpful whenever we've needed assistance. Overall, it's been a valuable addition to our workflow.
We have been using the app for order editing, and it has been a great addition to our store. easy to set up, works smoothly, and gives customers the flexibility to update their orders without needing to contact support. The team has also been super responsive whenever we've had questions. Great experience so far.
Appreciate the review. Cutting down those "please edit my order" support emails is exactly the point, so happy to hear it's working that way for you. :)
Support
App support provided by Clickpost.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards
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Edit customers
Customer data
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Edit products
Product listings, products, collections
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Edit orders
Assigned fulfillment, merchant managed fulfillment, all order history, returns, third-party fulfillment, draft orders, order edits
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View discounts
Discount codes and promotions
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Edit gift cards
Gift card transactions, gift cards
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View other data
Locations, product and variant inventory
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