Featured images gallery
Bring every customer conversation, order and product into one AI-powered communications workspace.
Coax connects Shopify with your customer communications, keeping SMS, WhatsApp, email, phone, live chat and social interactions together in one customer conversation. See customer, order, product and tracking context while you reply, process refunds and product changes, share products, and automate abandoned carts and post-purchase messages. Use AI to draft replies and summarise conversations, helping your team respond faster, reduce missed enquiries and turn more conversations into sales.
- Keep SMS, WhatsApp, email, calls, chat and social in one customer thread
- Full customer, order, tracking and purchase history context while you reply
- Automate abandoned carts, order updates, surveys and review requests
- Use AI to draft replies, summarise conversations and handle routine enquiries
- Collaborate with your team using shared conversations
Languages
English
Works with
- Shopify Admin
Categories
Real-time messaging
Automated responses
Customization
Pricing
Choose the plan that best fits your business.
Basic Coax Usage
Free
Monthly Plan
$249 / month
Features
- Two Way - Text / SMS / MMS
- Social Messaging
- AI Summaries
- Shopify Automations
- Chat Widget
- Contact Forms
30-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
-
0% of ratings are 5 stars
-
0% of ratings are 4 stars
-
0% of ratings are 3 stars
-
0% of ratings are 2 stars
-
0% of ratings are 1 stars
Support
App support provided by Coax.
Resources
Launched
August 18, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
-
Sensitive data
Name, email address, phone number, physical address
-
Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
-
Store owner
Name, email address, phone number, physical address
-
Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, Online Store, custom data
-
Edit customers
Customer data
-
Edit products
Inventory, products, collections
-
Edit orders
Draft orders, order fulfillments, order edits, all order history for the last 60 days
-
Edit discounts
Discount codes and promotions
-
Edit Online Store
Online Store pages
-
Edit custom data
Metaobject definitions, metaobjects
-
Edit other data
Locations, price rules
More apps like this
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
