Reviews (23)

Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 9% of ratings are 2 stars
  • 4% of ratings are 1 stars
June 30, 2024

Ashgari is help inn the email but the appli extension is not working not showing on many of device from frinds and people and i get now compliantive in my email saying my site is not compliance. I NEED HELP please can I get help from another than Ashgari please?

Galactic Night Light
About 1 month using the app
Edited July 18, 2023

Very sad to see aggressive support on Shopify. I am uninstalling this app because the support agent I spoke with told me directly "Remove our app".

I want to warn others and recommend to this person to say the truth in the app description. The listing information can make you think this app will help you with your compliance but after emailing support, I was told this is not true, and they write the truth in the privacy policy instead. I was told "We mentioned clearly in our privacy policy page"; why not show it on the real app page?

I suggest to this company to look at your support team and show respect.
Here are some real example of the tone that was used with me during my brief conversation with my support agent:
"You still haven't watched the video we sent you!!" and "The answer is NO."

I lost time and interacting with support was a very frustrating experience. None the less, the app has some feature and I got an report of medium quality, so it's not all bad.

From the reply of the agent, I should clarify we wrote with all the respect possible asking if this was done for a reason or another (definitely not accusing). I think the tone in which we were spoken with is highly inappropriate and I recommend to the manager of this application to investigate the approach in which support is delivered. I'd also recommend to every store considering this application to very slowly and carefully read the privacy policy, as the real impact and goal of this app is only detailed there and mentioned by the support team member. Hoping to prevent some headache for the next person, this has been a negative experience on my end. Note in the above are direct quotes (exclamation points and all) from my conversations.
United States
3 months using the app replied July 18, 2023

Thanks for your feedback!

I was expecting this review. I'm the person behind the support.

When you call us scammer, or money extracting operation, it's not aggressive or inappropriate? We respectfully audited your website and answered all your questions in a video with details about ADA and how to make the site compliant. You didn't watch the video and asking the same questions.

We spend 100+ hours researching on ADA and accessibility as a developer. We tell you the truth, none of the ADA apps make your site ADA-compliant if the issue is in your theme. We help our customers fix the issues at the theme level as well. Yet, you say your lawyer is saying the website is not ADA-compliant.

We help our customers fix all accessibility issues for free. It's a long process and requires patience. That's why we have a free plan forever.

Thank you!