Shopify Collective: Supplier

Good. There's one small fix that can take it from 3 stars to 5 stars. Please let us update product descriptions without having to remove the product from peoples stores and then make them re-add them. This should be a simple fix. Than you!

Pricing discounts are global with no manual overrides available for products that may have different margins.

I shipped $200 worth of goods, but it shows 'payment pending', and I have not received the money. I contacted Shopify, and they said the retailer did not have sufficient funds at the time of ordering. In that case, the order should not have been allowed in the first place. I sent the merchandise but did not receive payment. This app does not protect suppliers, and I do not recommend it.

Hello Shopify Team,

I would have left 5 stars but I think two changes to how orders are processed would bump you to 5 stars.

I'm a supplier using Shopify Collective and have two suggestions that would improve the fulfillment experience for both suppliers and end customers:

1. Return Address on Shipping Labels Currently, when fulfilling Collective orders, the shipping labels show my address (the supplier) as the return address rather than the retailer's address. Since the retailer is managing the customer relationship and their branding, it would create a more seamless customer experience if the return address on the label reflected the retailer's information. This way, if a customer needs to return an item, it appears to come from the store they purchased from.

2. Phone Numbers on Order Addresses The billing address and shipping address currently both show the end customer's phone number. It would be more logical if:

Billing address showed the retailer's phone number (since they're my customer in the transaction)
Shipping address showed the end customer's phone number (for delivery purposes)
This separation would create clearer distinction between the business relationship and the fulfillment logistics.

Both of these changes would enhance the white-label experience that Collective aims to provide and make order management clearer for suppliers.

Thank you for considering this feedback!

There needs to be a way to not stack discounts. For example, if we are offering 15% off a product on our website and we offer 30% to our Collective partners, the program currently stacks both discounts and offers 45% off, thereby we are losing money. We need a way to exclude sales pricing and keep the original 30% discount for companies buying from us.

We really like the program, but the inability to separate shipping rates from our main store is a severe limitation. We want to extend a higher margin to Shopify collective shops; however, we offer free shipping on our site for orders over $100 and cannot separate that rate for collective orders. We would like to have shipping calculated at checkout for collective orders and have unique shipping rates for our store.

This is small scale wholesale. Suppliers on here are retail sellers - just like you. We share our inventory so we all win, being able to stock our online shops with great products we share while also getting our products out to more people. When we ship we "white label" meaning we don't advertise our store so your customers are yours and we respect that - while being honored to get our products to more people. We don't buy as big as a wholesaler - so things may go out of stock. And will probably come back later. Know that this is small business helping each other and you will enjoy this connection.

I really love this app—it’s brought more visibility and sales to my store, and it’s genuinely enjoyable to use. The navigation is smooth, and the variety of brands and products is impressive.

There are a couple of features I’d love to see added. A section where I can leave a note for retailers—specifically that I only accept retailers with automatic payments enabled—would be extremely helpful. I also wish the brand/product search had better page navigation. Being able to jump to a specific page or return to the exact page I was on would save a lot of time. Right now, clicking into a product and going back takes me to the previous page instead of where I left off.

Overall, it’s a great app with a lot of potential, and these improvements would make the experience even better. I’ll be back in a few weeks with an updated review after using it longer.

The app was taking people off our website checkout and pushing to random sites collective checkout. Serious date security issues and it took Shopify quite some time to fix it. I don't feel confident about this app but we see some decent revenue.

Allows anyone to buy ONE item for 50% off

There should be MOQ requirements and I cannot turn this DAMN app off!! I do not want to use anymore!!!