Comeback: Returns & Exchanges

Comeback: Returns & Exchanges

Pricing
Free plan available. Free trial available.
Rating
0.0 (0 Reviews)
Developer
Tan Solutions

Featured images gallery

Buyer's return screen with exchanges listed before a refund
  • Comeback home screen with its setup checklist
  • Buyer's return options: swap, other item, store credit, refund
  • Size swap at the same price, with nothing left to pay
  • Buyer's return screen with exchanges listed before a refund
  • Comeback home screen with its setup checklist
  • Buyer's return options: swap, other item, store credit, refund
  • Size swap at the same price, with nothing left to pay
  • Requests queue with tabs and flagged requests
  • Rules page for the EEA region group with the refund guardrail
  • Storefront footer showing the EU withdrawal link

Buyers see an exchange before a refund. Every exchange they choose keeps the sale in your store.

Buyers start a return or exchange from their order in Shopify's customer accounts. They see a swap for another size or colour, a different item, store credit and a refund, in that order, on one screen, with nothing pre-selected. Your rules decide which options appear. Store credit is Shopify's own. Rules per region set return windows and final-sale items. Every request lands in one queue. For EU/EEA storefronts, a withdrawal form that works without signing in is included.

Buyers start a return or exchange from their order in Shopify's customer accounts. They see a swap for another size or colour, a different item, store credit and a refund, in that order, on one screen, with nothing pre-selected. Your rules decide which options appear. Store credit is Shopify's own. Rules per region set return windows and final-sale items. Every request lands in one queue. For EU/EEA storefronts, a withdrawal form that works without signing in is included. more
  • Exchanges first: swap size or colour, a different item, store credit, refund
  • Store credit through Shopify's own store credit, with an optional bonus
  • One queue for every request, with serial-returner flags
  • Rules per region: return windows, allowed resolutions, final-sale items
  • EU withdrawal form that works without signing in, with a log and CSV export

Languages

English and German

Works with

Categories

Return options

Return management

Pricing

Choose the plan that best fits your business.

Free

Free

Features

  • 10 requests auto-approved a month
  • Size/colour exchanges
  • Store credit and refunds
  • Unlimited EU withdrawal form and log
  • Region groups with their own rules: 1
  • Analytics history: 30 days
  • Support: email, 2 business days

Starter

$19 / month

or $190/year and save 17%

Features

  • 100 requests auto-approved a month
  • Exchange for a different item
  • Store-credit bonus
  • Region groups with their own rules: 4
  • Serial-returner flag
  • Customer tags that send to review
  • Analytics history: 12 months
  • Support: email, 1 business day

14-day free trial

Growth

$49 / month

or $490/year and save 17%

Features

  • 400 requests auto-approved a month
  • Unlimited region groups with own rules
  • Restocking and return-shipping fees
  • CSV export of requests
  • Several alert recipients
  • Analytics history: 12 months
  • Support: email, 1 business day

14-day free trial

Pro

$99 / month

or $990/year and save 17%

Features

  • 2,000 requests auto-approved a month
  • Everything in Growth
  • Analytics history: 24 months
  • Support: same business day

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews

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Support

App support provided by Tan Solutions.

Resources

Developer

Tan Solutions

THE PARKLAND PHETKASEM 56 BUILDING 12A F 650/242, BANGWA PHASI CHAROEN, Bangkok, TH-10, 10160, TH

Launched

November 6, 2026

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

  • Sensitive data

    Name, email address

  • Device and activity data

    Geolocation, IP address, browser and operating system

View staff and contributor data:

Store owner

  • Store owner

    Name, email address, phone number, physical address

View and edit store data:

Customers, products, orders, store credit, Online Store

  • View customers

    Customer data

  • View products

    Products, collections

  • Edit orders

    All order history, returns

  • Edit store credit

    Store credit account transactions

  • Edit Online Store

    Online Store page content on a path controlled by the app

  • View other data

    Locations

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