Commslayer

Commslayer

Pricing
Price: Free
Highlights
Works with the latest themes
Rating
5.0 (15)

Free helpdesk by the ex-Lifetimely founders

Hey, Karri here, Commslayer founder. We built this app to help you drop your overpriced helpdesk for a free, powerful solution that gets the job done.

Hey, Karri here, Commslayer founder. We built this app to help you drop your overpriced helpdesk for a free, powerful solution that gets the job done. more
  • Real-time order, shipping, and purchase history access
  • AI-drafted replies for every ticket
  • Social media comment auto-moderation
  • All the core features your team knows and loves (macros, automations, views)
  • Advanced role management, reporting, and custom views for support managers
Highlights
Works with the latest themes

Languages

English

Works with

Shopify Flow, Gmail, Facebook, Instagram, Aircall

Categories

Real-time messaging

Live chat, Email chat, Voice support, Social media, Multi-language, Agent analytics

Automated responses

Greetings, Quick replies, Order updates, Send transcript

Customization

Color and font, Chat window, Business hours, Welcome messages, Chat buttons, Tagging, Chat assignment, Chat flows, Agent avatar

Channels

Email, Live chat, Phone, Social media

Workflow automation

Auto-reply, Response templates, AI responses, Ticketing, Unified inbox, Auto-assign, Rule-based triggers, Escalation, Tagging, Order tracking, Feedback surveys, Reports

Reviews (15)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
October 12, 2024

The best value Helpdesk you can find. I switched from a far more expensive platform and I don't miss it. Onboarding was easy and I have been able to use the helpdesk like any other. Support has been second to none with Karri helping us out promptly with any questions we had.

Watches of Cupertino
United Kingdom
About 2 months using the app
September 9, 2024

We love Commslayer! We were wary to migrate away from Gorgias but Karri and the Commslayer team have been amazing. Onboarding was quick, the tool itself is simple to use and functions well, and issues are resolved with lightning speed. They are one of the most responsive teams we've ever worked with and their commitment to developing the best CX tool out there is evident in all that they do. Make the switch - you won't regret it!

Larissa Loden
United States
2 months using the app
October 25, 2024

10/10. Amazing app, amazing founder.

Masonic Revival
United States
16 days using the app
October 26, 2024

I am a Commslayer early adopter. The app is not old enough nor has been in production long enough for a comprehensive review.

The devs are committed to making this better, every day.
I am a fan of the devs, and I am convinced they share a passion to make a world class product.

Is it a 100% replacement of the apps it intends to replace ? Not 100% yet -- but... The 80/20 on this is a Win. There is just enough to make it ready-enough for today (October 2024). We are using it in production.

The devs know what their roadmap is, and they welcome feedback from the merchants. And they are transparent. A good team!

I will continue to update this review, with honest feedback.

Mommy Makeup
United States
10 days using the app
November 8, 2024

Saved so much money switching to this app, works just as well as others and the customer support they provide themselves is incredible. Make the switch!

EarthFlow
Australia
6 days using the app

Support

Commslayer, Inc. can answer any questions you have about Commslayer.

Developer

Commslayer, Inc.

245 Riverside Dr, Dedham, MA, 02026, US

Launched

January 1, 2024

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