Commslayer: AI Helpdesk & Chat
- Pricing
-
Free plan available. Free trial available.
- Popular with stores like yours
- Based in United States
- Rating
- 4.9 (178)
- Developer
- Actuals Oy
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AI-powered helpdesk & chat by the ex-Lifetimely founders
Hey, Karri the founder here. We built this AI helpdesk because other support helpdesks stopped improving but kept raising prices. One AI inbox brings live chat, email, WhatsApp, Instagram, Facebook, and TikTok into one helpdesk. The AI agent resolves tickets, edits orders, drafts replies, summarizes threads, auto-translates 40+ languages. If you run subscriptions on Recharge, Skio, Loop, Stay.ai, Kaching, or Appstle, it all works inside the helpdesk inbox. Unlimited agents, even on Free plan.
- AI agent resolves helpdesk tickets across email, chat, WhatsApp, and DMs
- AI drafts, summaries, and auto-translate for 40+ languages on every ticket
- Unlimited helpdesk agents and seats on every plan, including Free
- Native subscription support: Recharge, Skio, Loop, Stay.ai, Kaching, Appstle
- AI moderates ad and post comments on Instagram, Facebook, and TikTok
- Popular with stores like yours
- Based in United States
Languages
English, Arabic, Dutch, French, German, Hindi, Italian, Japanese, Korean, Portuguese (Portugal), Portuguese (Brazil), Chinese (Simplified), Spanish, Malayalam, Catalan, Greek, Romanian, Tamil, Persian, Vietnamese, Danish, Turkish, Czech, Finnish, Indonesian, Swedish, Hungarian, Norwegian, Polish, Slovak, Ukrainian, Thai, Latvian, Icelandic, Hebrew, Lithuanian, Serbian, Croatian, Amharic, Bulgarian, Armenian, Georgian, Malay, Nepali, Slovenian, Albanian, and Urdu
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Judge.me
- Loop Subscription
- Recharge
- TikTok
Categories
Real-time messaging
Automated responses
Channels
Pricing
100% FREE HELPDESK
Free
Features
- Unlimited agents and seats
- 300 conversations per month
- 300 AI agent messages & 300 AI drafts
- Email, chat, WhatsApp, social DMs
- Unlimited social media comments
- Help center on your domain
- Macros, automations, canned replies
- API & MCP access
Plus 800
$39 / month
Up to 800 conversations you reply to per month. Social media comments are unlimited. See pricing for all volume ranges.
Features
- 800 conversations per month
- 1,600 AI agent messages
- 1,600 AI drafts
- Everything in Free, plus:
- AI auto-labels, translate & summaries
- Social media auto-moderation
- Unlimited social media comments
- Checkout self-serve order editing widget
14-day free trial
Plus 2,000
$99 / month
Up to 2000 conversations you reply to per month. Social media comments are unlimited. See pricing for all volume ranges.
Features
- 2,000 conversations per month
- 4,000 AI agent messages
- 4,000 AI drafts
- Everything in Free, plus:
- AI auto-labels, translate & summaries
- Social media moderation
- Unlimited social media comments
- Checkout self-serve order editing widget
14-day free trial
Scale
$299 / month
Up to 6000 conversations you reply to per month. Social media comments are unlimited. See pricing for all volume ranges.
Features
- 6,000 conversations per month
- 12,000 AI agent messages
- 12,000 AI drafts
- Everything in Plus, plus:
- AI agent setup services
- Direct Slack channel with our team
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (178)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants value this app for reducing customer service workload and boosting productivity. It's seen as a cost-effective alternative to Gorgias and Zendesk, integrating seamlessly with Shopify. The app manages emails, chats, and social media in one place, with automation and AI handling inquiries. Merchants praise its ease of use, quick setup, and responsive support and development teams, noting rapid feature updates and feedback responsiveness.
Gorgias and Zendesk watch out! these guys are going to smoke you!
The platform takes a bit of time getting your head around - i got on an onboarding call and the team was really helpful including Bernardo.
They are working very hard and there are some growing pains but excited to adopt this product fully!
Great app to use on the free plan if you are wanting to have a little better organization in your support inbox and want a support ticket system. That being said I started on the free plan and have upgraded to the basic since the developer is constantly updating and adding new features. It really seems like they take customer feedback into account and I love opening the app and seeing all the changes they make. Truly a great app, highly recommend.
As our business has grown, it's become almost impossible to manage reviews, Facebook comments, Facebook messages, support emails, etc. Commslayer has been a game changer to simplify and manage those channels in one place, one login. We're using the free help desk right now but are setting everything up to turn on AI to automate a lot of the things that we're doing manually today. Plus, this system will allow us to plug in part-time support agents to help out during peak seasons. This is a great product. The team is great. They're super helpful and responsive and I have no doubt that this will be the Judgeme of support products for Shopify moving forward.
Support
App support provided by Actuals Oy.
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