Commslayer: AI Helpdesk & Chat
- Pricing
-
Free plan available. Free trial available.
- Popular with stores like yours
- Based in United States
- Rating
- 4.9 (134)
- Developer
- Actuals Oy
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AI-powered helpdesk & chat by the ex-Lifetimely founders
Hey, Karri the founder here. I built this helpdesk because other support tools weren't improving much, but their prices kept climbing. It connects all your channels and live chat inbox into one single helpdesk. Comes with handy AI that hides spam comments, suggests replies, and helps manage tickets across email, socials, and your live chat widget. You can check orders, issue refunds, and cancel orders – all within this helpdesk. The best part? No limits on agents or tickets.
- Real-time order, shipping, and purchase history inside your helpdesk inbox
- Get AI-drafted replies for every email & live chat ticket in your inbox
- Auto-hide spammy social-media ad comments with AI
- All the core helpdesk features your team will love (macros, automations, views)
- Role management, reporting and custom inbox views for support managers
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Shopify Flow
- Gmail
- Office 365
- Judge.me
- TikTok
Categories
Real-time messaging
Automated responses
Channels
Pricing
Free helpdesk
Free
Features
- Email, chat, social media comments & DMs
- Unlimited agents & messages for free
- No branding or watermarks
- Klaviyo integration
- WhatsApp inbox
- Loop subscriptions integration
Basic
$39 / month
Features
- 500 AI agent messages & actions
- 500 AI drafts
- Social media AI-moderation
- Advanced automations
- Teams
- WhatsApp inbox
- Loop subscriptions integration
7-day free trial
Plus
$99 / month
Features
- 3000 AI agent messages & actions
- 3000 AI drafts
- Social media AI-moderation
- Advanced automations
- Teams
- WhatsApp inbox
- Shared Slack Connect channel
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (134)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants value this app for reducing customer service workload and boosting productivity. It's praised for affordability and functionality, rivaling Gorgias and Zendesk. Key features include seamless Shopify integration, ticket management, AI-driven responses, and social media integration. The app is user-friendly, easy to set up, and handles tickets autonomously. Merchants commend its fast, reliable performance and responsive support team, with regular updates enhancing customer support operations.
Wow, I've been using this app for months and now I can't imagine life without it. Its a game changer for CX and replying to all forms of social media comments and DMs.
And the price is amazing. I cant decide if the price or feature set is more impressive.
Also they are innovating at a crazy pace and have launched more features in any given week than Big G has released in the last year. Keep it up Karri!
We've tried several helpdesk tools for our Shopify store, but Commslayer has been the easiest to set up and use. The AI responses save our team a huge amount of time and the Shopify integration works perfectly. What really impressed us is how quickly the team ships new features and responds to feedback. Incredible value compared to other support platforms. Highly recommended.
The best CS platform we've tried — and the support makes it even better
We handle around 300 tickets a day for a health supplements brand, and Commslayer has genuinely transformed how our team operates. The ticketing system, Shopify integration, automation, and AI agent all work together seamlessly. The AI handles a huge chunk of our volume autonomously, freeing up our agents for cases that actually need a human touch.
Karri and the team deserve a special mention — responsive, proactive, and truly invested in your success. Whenever we've had issues or shared feedback, they've been quick to act. It feels like a platform that's being built with you, not just sold to you.
All that for more than an affordable price! Especially compared to other options available :)
Highly recommended for any high-volume Shopify store.
Support
App support provided by Actuals Oy.
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