Reviews (117)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing store operations and team satisfaction, noting its superior configuration options compared to other POS systems. It features easy setup, a user-friendly interface, and compatibility with various devices. The app integrates seamlessly with Shopify for real-time syncing and efficient stock management. Merchants also praise the responsive customer support, especially during onboarding, and appreciate the app's customization capabilities and robust reporting tools.

October 30, 2023

Muy buenas Atención de Mia, muy amable

numwear
Spain
About 1 hour using the app
November 5, 2022

Excellent support! Hana was very helpful and answered all of my questions during app set up! I like the quote feature, where you can email the customer a quote to review,

Farmhouse Fresh Dev
United States
About 1 hour using the app
October 11, 2023

Realy good Support

QuintaRepair
Portugal
44 minutes using the app
Edited November 4, 2022

Had some issues with logging in, the support was quick to assist. Changed my username to something which I preferred as well.

Crystal Cove
South Africa
43 minutes using the app
June 17, 2024

great support from Natalie!

4WoofZ
Belgium
3 days using the app
June 1, 2023

if you have many locations you can't use it. When you try to switch locations you need to login details but you dont have. You need to login automatically from Shopify. When you login via Shopify you can see only a location. I have never seen such a ridiculous situation before.

L'atelier Erin
Türkiye
About 1 hour using the app
February 7, 2024

Horrible instructions on set up......AI Chat support with no real help. No phone or customer support.

MM Plant Co.
United States
About 1 hour using the app
July 8, 2024

The best POS company by far and so far the best support team I have used with any app on Shopify. They went above and beyond making every one of my needs a reality.

Bentocom
Mozambique
14 days using the app
March 13, 2024

ConnectPOS has been a life saver for me. As Shopify did not identify Malaysia as one of the location for Shopify Payments, we were halted. Then we found ConnectPOS who actually help us to setup POS system and to integrate with the terminal card reader.

Natalie Luong from ConnectPOS made the onboarding and implementation as smooth as it could be. Good explanation and support from her. She even created documentation for us as a guide.

Kudos to her and Thanks ConnecPOS.

THSMY Store
Malaysia
19 days using the app
February 27, 2024

Natalie, from ConnectPOS in-house team helped me and my organization to resolve the biggest problem we had with Shopify Offline Store which was the payment and terminal card integration. ConnectPOS now acts as our POS instead of Shopify POS as Shopify payment was not available in Malaysia.

ConnectPOS would be the definite app/vendor to reach out to wherever Shopify Payments are not available.

If your country does not support Shopify payment, contact ConnectPOS. Seamless and Easy integration with the Store and omnochannel payment options.

Malaysia VIPP
Malaysia
1 day using the app
February 19, 2024

Excellency at it's finest.
This POS caters for so many features that you cannot find in any other system. Lucy & Hana are Godsent. Very quick to respond and they are always friendly to chat with. easy 5 stars
✨✨✨✨✨

Kugula Fresh & Frozen
Zambia
10 days using the app
December 10, 2023

very proff,
thank for your patience,,

Kapai Kids Furniture
New Zealand
About 2 years using the app
December 7, 2023

Client support is prompt and communication is very clear. Lucy was very pleasant and excellent to work with.
I also find the connect POS very helpful as an integration to shopify since I work with windows devices only.

Kate's Soko Fresh
Kenya
23 days using the app
September 1, 2023

Miss Merylin
India
1 day using the app
August 18, 2023

As an ecommerce platform of 3+ years, I've worked with many companies. ConnectPOS is one among them. But the customer service provided by them by far exceeds that of any other company I've had the chance to engage with, both in terms of quality and efficiency. Your concerns are taken seriously and dealt with, with utmost sincerity. Truly rare in a world of mega corporations who couldn't care less about small businesses. Thanks a lot Mia and the rest of ConnectPOS customer team!

World E Bazaar
India
4 days using the app
March 17, 2023

WOW! First impression is AMAZING TEAM of people here! I'm just getting started but very impressed with Natalie and Chris! This is going to be a fantastic system for our wholesale business moving forward! Don't hesitate, just do it!
I'll add more later...

Brent Wallace
United States
About 16 hours using the app
January 19, 2023

They have a pretty good support. Allows you to use Shopify POS on Windows.
Pricing makes sense too.

Ronnie Wood Gallery
Canada
About 1 month using the app
January 11, 2023

Really good help from Hana! Really kind support management! Thanks for that and looking forward to using the app.

Soni Markt
Germany
About 5 hours using the app
December 17, 2022

One of the best POS features and the support is perfect. Connectpos allow users to change the product price per order which you can not find on other POS that has integration with Shopify

PETS PLUS LLC
United Arab Emirates
18 days using the app
December 4, 2022

Esta aplicacion me parece practica y facil de usar, En Coffee Labora confiamos en la plataforma Shopfiy y ConnectPos

coffeelaboraspot
Spain
30 minutes using the app
November 14, 2022

We have been using this app for about 4 months now and found it to be well laid out and easy to use.
Because the links to the main Shopify servers are slow in South Africa, we experience a delay in the time from scanning a product to when it appeared in the POS register.
By using the offline mode, the time from scan to appearing in the register is now acceptable.

The Old House Shop
South Africa
5 months using the app
November 4, 2022

Vivienne me ayudó a recuperar mi contraseña de forma eficaz. En un futuro contactaré con el soporte de POS, experiencia satisfactoria.

Stranger Store
Spain
9 months using the app
November 3, 2022

Helped me with all things I needed POS wise and inventory tracking between the two. Spent years trying to find a good alternative for Shopify POS while still keeping my online website and this worked perfectly!

Legal Trap Clothing
United States
4 days using the app
October 26, 2022

Great service and excellent customer service (Thanks Hana) I will be recommending this great app to everyone on Shopify.

Worsley_wear
United Kingdom
14 days using the app
October 14, 2022

SUPERB SUPPORT. they will not stop until your issue is fixed. thank you CONNECTPOS. I love this app.

YTech PH
Philippines
8 days using the app
October 4, 2022

In my opinion so far connectpos has great integration with Shopify. Customer Services is superb. All of our queries concerning use of the app have been dealt with in a timely, friendly and understanding manner.

I.M.S Retail & Services Inc
Barbados
3 months using the app
August 12, 2022

great strongly recommendedgreat strongly recommendedgreat strongly recommendedgreat strongly recommendedgreat strongly recommended

Woof Magic
Hong Kong SAR
About 2 months using the app
July 16, 2022

Great app and with a very helpfull assistance. Recently added with my shopify store and it is very easy to use.

LikeMg
Madagascar
1 day using the app
Edited May 10, 2022

Good service, excellent app, reliable. The only thing is that it doesn't work with shopify gift card and discount codes. I believe that is on the shopify part.

La Soirée d'Geek
Canada
About 1 year using the app
September 16, 2021

Very good app, lots of features and easy to use. This app works really well in my bricks and mortar store syncing my online site and instore sales simply. The help desk are attentive and will help solve any issue. Give it a try you wont regret it.

DapperM Concept Store
France
About 1 month using the app
ConnectRetail replied September 16, 2021

Hi DapperM Concept Store, thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback!

Edited September 2, 2021

I have been using this pos for some months now, after coming from another pos system for the last 10+ years.
Even though we are not quite there yet I believe we will be very very soon,
Leia has been fantastic throughout this all process, always willing to help and never ever complained just got on and got the job done, so i would like to thank Leia and her team for all their kind words, understanding, and many remote sessions just to get everything spot on,
Leia i have told you often I believe you have a really good pos system and with a tweak here a tweak there we will get there .
And now you bring out your new Multi Inventory System which i am loving,
I will be spreading the word about connect and i will be your Guinea pig any day Thanks, Guys for all your support
Angie
Sewers Delight

Sewers Delight
Australia
10 months using the app
ConnectRetail replied September 2, 2021

Thank you so much for your amazing review! We are so happy to hear that you are enjoying our Customer Service. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.

September 1, 2021

I use this app after opening a physical store. I was looking for a solution to sync my inventory with my shopify onlinne store and my point of sale store. This app is a great solution for me. If you are looking for a workarround solution to the shopify POS I highly recommend this app. Then customer service is very responsive.

Baguette Magique Boutique
Canada
15 days using the app
ConnectRetail replied September 2, 2021

Hi Baguette Magique Boutique,

Reviews like yours make our day because it makes all the hard work worthwhile. It's so fantastic that ConnectPOS has made such a difference and has finally solved your problem.

Thanks again for choosing us!

July 29, 2021

Very nice app for using Shopify with a retail store and a PC. Would recommend. Also has very good Customer Service.

The Gaming Emporium - Wausau
United States
5 months using the app
ConnectRetail replied September 2, 2021

Thank you for the kind words, Wausau! We’re so happy your visit at ConnectPOS went so smoothly. Would you mind sharing with your friends who are due for a service appointment, too? We’d love to continue providing great service to awesome customers like you. Thanks again!

July 10, 2021

Great alternative to Shopify POS
Great customer support is much appreciated even on cheap plans
I Highly recommend

Tech Pro Shopping
United Kingdom
About 1 month using the app
ConnectRetail replied September 2, 2021

Hi Tech Pro Shopping,

Thanks so much for your feedback! We’re really glad you enjoyed our product/service, we’ve found it’s a definite customer favorite!

July 8, 2021

Great system with many features. Customer support and service is excellent with great response rate. They go to great lengths to customize and meet your company's needs. 10/10 recommended.

Tian Xin Vegetarian
Singapore
About 2 months using the app
ConnectRetail replied September 2, 2021

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.

July 7, 2021

Great alternative to Shopify POS
Great customer support is much appreciated even on cheap plans
I recommend

GOATT
France
3 months using the app
ConnectRetail replied September 2, 2021

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

May 28, 2021

This app has been great for what we needed in our store thus-far. No bugs and real time sync have been what brought us towards ConnectPos.

Cultivation Emporium
Canada
About 2 months using the app
ConnectRetail replied May 30, 2021

It's really awesome for us to know what ConnectPOS can help you with. We will try our best to improve our product/service in order to provide you wih better experience.

May 10, 2021

La aplicación es excelente, muy intuitiva y se puede poner en español, muy fácil de configurar, no sabía cómo entrar desde android o ipad y me puse en contacto con su sistema de soporte y la señorita Leia me apoyo de una manera rápida, y muy profesional... El mejor sistema POS para Shopify...

Auto Partes Unión
Mexico
About 11 hours using the app
ConnectRetail replied May 30, 2021

It's our happiness to receive your feedback. Our Customer Service is always ready to assist you with any challenge. Wish you a happy day ^^

March 21, 2021

I absolutely love the customer service they give, they are always available to help. totally recommended.

Pink Shoes BH
Bahrain
About 1 month using the app
ConnectRetail replied May 28, 2021

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

February 10, 2021

The app is brilliant. Does exactly what I want it to do. The Shopify option only allows for use on phones and tablets, and is currently only available on ios. A special mention to the staff at Connect. Their problem solving was superb 5 stars!

Prints Charming London
United Kingdom
15 days using the app
ConnectRetail replied May 28, 2021

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!

Edited December 28, 2020

This App is great. I had fun using it. It`s really easy to use . Outstanding customer support. Totally recommend !
The customer support has been helpful since we started this venture. It suits my demands .

French-frites
Cameroon
2 months using the app
ConnectRetail replied October 28, 2020

Thank you :D Please stay in touch and let us know if you have any questions!

November 28, 2020

This POS is easy in setting up and is very convenient in use for your physical shop. Also very quick and helpful support if needed.

Café Coureur
Belgium
3 days using the app
ConnectRetail replied November 28, 2020

Thank you!! :") Please stay safe, and let me know whenever you need help!

November 23, 2020

Fantastic! We switched to POS system (by ConnectPOS) from another app on here (which was unreliable) but this app has been brilliant and has made our staff's lives easier in the shop.
Easy to set-up and lots of customizable features. The support has been fantastic also. Any little query the customer support have been on hand to answer them very quickly.
Been using approx 3 weeks so far and very happy with it.

Smart Boards UK
United Kingdom
14 days using the app
ConnectRetail replied November 23, 2020

Thank you very much for the detailed comments :") Please take care of yourself and let me know whenever you need help!!

November 9, 2020

We chose connectPOS so that we can have a synchronised inventory as we conduct sales both online and in a physical store. From the POS applications we tried out ConnectPOS stood out immediately due to their personalised level of customer service. Claire has been answering all our questions from the start and even organised a google meet session to take us through the system on the first day. Any bugs that we reported were quickly fixed and the app is under constant development and improvement. The system itself is easy to navigate and straightforward, which meant that even new staff were able to quickly pick it up without having to do extensive training. Overall, its a great POS app that syncs with the Shopify store and the support service is impeccable.

Flora Grand
Maldives
7 days using the app
ConnectRetail replied November 9, 2020

Wow, thank you for the super detailed feedback.
Let's have a nice and sustainable collaboration ;)
Cheers!
Please let me know whenever you need help.

Edited September 30, 2020

Trust me everyone this is way better than other POS software in the market literally. It is Simple to use. and the customer service are super amazing . And worth of money .And i dont know how can anyone even rate this app so low i guess its the best app and i recommending u all this pos software leave other software this one is the best. ( In my personal experience )

Blue Material.com
India
1 day using the app
ConnectRetail replied September 30, 2020

Thank you for the review. Good luck with your business and just let me know if you need any help ;)

September 28, 2020

I tried this app for the first time. Trust me this is way better than other POS software in the market. It is Simple and powerful. Also the customers assistance are amazing and super cooperative. It's really worth the money.

e-Keithen
India
2 days using the app
ConnectRetail replied September 29, 2020

Thank you, our nice cute friend ;) I'm looking forward to welcoming you in ConnectPOS office some day!

Take care of yourself.

September 18, 2020

i have used this app before, but something went wrong with it, and it was deleted from my store. Now i cant install the app. I get this error message.
Invalid nonce.

Cleean.dk
Denmark
About 1 month using the app
ConnectRetail replied September 18, 2020

Hello there,

I'm sorry you experienced this. I believe this is just a technical issue. I'm trying to reach out to you to solve the problem. Hopefully we can work it out completely!

Edited September 15, 2020

This app works extremely well and I am more than impressed with the tech support provided. would recommend to everyone to try it.

carine pet central
Australia
19 days using the app
ConnectRetail replied September 15, 2020

Thank you so much, for being very nice and for reminding us of an important thing: Focus on product and deliver the best service ever.

We'll always be here whenever you need help!!

September 14, 2020

This app has kind of the features you need in a pos system. Works well with PC and Android, which is a huge plus.

Texmart
India
4 days using the app
ConnectRetail replied September 15, 2020

Thank you, Harsh!

This is a huge motivation for our team to continue the hard work!

Please feel free to chat with me whenever you need help.

September 12, 2020

WOW! I finally found what I am looking for! Guys, if you need a zero problems POS for your business, you have found the right app here. Very user friendly system and extremely supportive back end staff. If you still need any customizations for your business in the POS, they do it for you as well.
I have been browsing and testing so many apps to support my shopify website, but none of them does support to my local needs. Connectpos is the best POS I have ever found after working with so many world leading POS systems. HIGHLY RECOMMENDED!

0777777777
Sri Lanka
17 days using the app
ConnectRetail replied September 15, 2020

Wow! This super detailed feedback is awesome.

Please take care of yourself and always be with us so that we can become successful together!

Thank you very much! Just let us know if you need any help.