Contact Form Ultimate , 18 reviews

Overall rating
3.4
Counts per rating level
  • 72% of ratings are 5 stars
    13
  • 0% of ratings are 4 stars
  • 11% of ratings are 3 stars
    2
  • 0% of ratings are 2 stars
  • 17% of ratings are 1 stars
    3
September 19, 2023

I am trying to contact support and help button on App does not work and support forms are not submitted when I press submit. We are not able to get forms in email when someone fill lead form on our website and want to fix it ASAP.

Is there any other way to contact support, I am really disappointed.

Branditt_Canada
Canada
Over 1 year using the app
Vital Apps replied October 3, 2023

Hi,
Thank you for using our app. It was the technical/server issue so you could not contact us. Now the contact system is working properly, you can click on the "Help" button to send the message and we will support you immediately when we get your message

October 30, 2023

Ik miste in Shopify de 'upload file' functie en met deze app zou je dit kunnen oplossen. Helaas wordt je tussen Shopify en deze app een maand lang heen en weer geslingerd bij het Help center. Daarnaast kun je maar 1 taal weergeven voor het formulier en komen je berichten niet binnen in je email zoals bij het contact formulier van Shopify, maar moet je steeds de app checken en daarin beantwoorden met een aangepast verzendadres.

Schild Inc
Netherlands
4 months using the app
September 27, 2023

There's no one to contact to solve the problem.

Hiseeu
China
Over 1 year using the app
Vital Apps replied October 3, 2023

Hi,
Upon checking the support history, we didn't receive any of your support request since 2022, could you please click on the Help button inside the app, and send us the message? We'll response immediately when we get your message. Thank you

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